Track Descriptions

Accounting Information Systems (SIGASYS)

Track Co-Chairs:

  1. Associate Professor Scott Boss, Bentley University,
  2. Professor Fiona Rohde, University of Queensland,

 Description of Proposed Track:

The Accounting Information Systems track highlights research that focuses on the link between accounting and information systems, including topics that range from IT governance to interorganizational information systems and draws from a variety of disciplines like accounting, psychology, sociology, cognitive science, behavioral science, economics, politics, computer science, and information technology.

Minitrack 1: General Accounting Information Systems

Fiona Rohde,

Accounting information systems (AIS) research focuses on the link between accounting and information systems. It includes topics that range from IT governance to interorganizational information sharing. The General Accounting Information Systems mini-track includes any and all topics in the field of AIS that are not included in the other more specialized mini-tracks. Suggested topics include systems integration, value of information systems, and global AIS and case studies.

Minitrack 2: IS Control, Audit, and Reporting

Fiona Rohde,

Alec Cram

This mini-track is focused on the role that AIS plays in capturing and storing transactions, ensuring their accuracy, timeliness and validity, and satisfying the organization’s legal and regulatory requirements. AIS provides the vast majority of data required for operational, tactical, and strategic decision making, as well as the basis for interorganizational information sharing and external reporting to various stakeholder groups. Appropriate topics for this mini-track include (but are not limited to) continuous auditing, auditing end user systems, internal audit, COSO, CobiT, AS5, forensic auditing, data mining/business intelligence, querying, ebXML, XBRL, AIS use and data ambiguity.

Minitrack 3: Accounting Information Systems Models, Designs and Implementation

Fiona Rohde,

Alastair Robb

This mini-track is focused on the role that AIS plays in creating models to help better store, share information, reengineer, process and represent the organization’s resources, events and agents. This mini-track is intended to promote research on the different data and process models for AIS. Appropriate topics for this mini-track include (but are not limited to) AIS design, Ontologies used for representation of AIS, Object Oriented databases for AIS, Items-Agent-Cash (IAC) Model, UML for modeling of AIS, AIS Architectures, Reengineering of legacy AIS into ERP systems, XBRL databases modeling and design, Resource-Event-Agent (REA) models, data models, Information sharing of AIS with supply chain systems, enterprise systems modeling, interorganizational information sharing, and data relevance.

Minitrack 4: Enterprise IT Governance and Security for Compliance management

Fiona Rohde,

Virginia Kleist

The mini track topic of IT Governance and Compliance Management addresses the increasing importance of that subset of IT activities associated with fulfilling external regulatory requirements and internal security imperatives. Compliance is the quality of adhering to corporate and legal requirements, which is something that IT Auditors can track and certify. This mini track encompasses corporate governance, the process of running the company according to requirements, and IT Audit, the corporate function that ensures compliance with these requirements in the governance process. We seek to solicit research from a wide array of research areas including, but not limited to: a) IT governance structures for effective compliance management with regulatory requirements, with an eye toward the role of IT Audit in the process b) Effective compliance management including audit practice for cybersecurity requirements, c) Information assurance prioritization and strategy, d) Costs of cybersecurity and its management, e) Cost effective financial management of information systems associated with governmental regulations. Completed research as well as Emergent Research Forum submissions are welcome. We are particularly interested in papers that examine compliance with regulatory and security requirements, as well as examining major failures of such requirements in the field of practice. War stories from the field as well as prime examples from the boardroom are welcome.

Minitrack 5: Accounting Information Systems and Big Data

Fiona Rohde,

Arif Perdana

All areas of organizations are interested in the impact of big data. This mini-track focuses on the impact of big data on the accounting information systems (AIS) area, broadly defined. That is, this mini-track focuses on Big Accounting Data (BAD), and accounting data includes all data related to the events recorded by an organization’s enterprise system (including but not limited to HR, Supply Chain, Service Centers, General Accounting, and so forth) and how this data relates to data outside of the organization. For example, how are auditors going to use big data? Would the use of big data by auditors have helped to identify financial statement frauds? Would the use of big data by government auditors help identify Medicare claims frauds and other frauds? How can organizations use big accounting data to provide business insights, especially when combining this data with other data from outside the organization, such as tweets, web scrapings, and other data? How can predictive analytics be applied for security and control? What are the impediments to the use of big data within the AIS area? How can the embedded semantics from REA-based (Resource-Events-Agents) systems enhance the use of analytics and big data? What is the impact of big data on privacy? What is the role of enterprise risk management in the realm of big data?

Adoption and Diffusion of Information Technology (SIGADIT)

Track Co-Chairs:

  1. Geneviève Bassellier, McGill University,
  2. Andreas Eckhardt, German Graduate School of Management and Law,
  3. Carol Hsu, Tongji University,


Description of Proposed Track:

As the digitalization of different industry continues to transform service delivery and create new products, this generates new business models by blurring the boundaries between digital and physical world resulting from the convergence of people, business and digital devices.  With this continuing development, we need to investigate the complexities of designing and adopting digital practices, digital services and digital channels in today’s organizations, while also examining downsides of diffusion and adoption. This track seeks to attract research that theoretically and/or practically provides valuable insights to the adoption and diffusion of innovation IT at the individual, group, organizational, industry, or societal levels. This can include the use of all type of methodologies to explore different types of IT innovations.

Minitrack 1: Acceptance of and Resistance to Cryptocurrencies

Christian Maier,

Sven Laumer (Friedrich Alexander University Erlangen-Nuremberg)

Jens Mattke (University of Bamberg)

Advances in information technology (IT) continue to revolutionize organizational processes and commodities of living. Most recently, Bitcoin as the most prominent cryptocurrency offers a plenty of possibilities to change individuals’ capital investments or the means of payment. While some individuals use these possibilities, others resist them. As establishing a large base of individuals accepting and using cryptocurrencies is needed to realize its benefits, we call for research that studies acceptance of and resistance to cryptocurrencies. Among others, we call for research that provides a better understanding how characteristics of cryptocurrencies and environmental conditions enable or inhibit the use of cryptocurrencies by individuals.

Minitrack 2: Adoption and Use of Ambivalent Information Technologies

Hamed Qahri-Saremi,

Isaac Ashraf Vaghefi,

Shamel Addas,

Ambivalent Information Technologies (IT) are perceived as having the potential to both benefit and harm users and organizations, rendering them a double-edged sword. Ambivalent IT comprises a wide range of IT, such as smartphones that can be both beneficial and harmful for the users, work emails that despite their flexibility and connectivity benefits can interrupt workflow, wearables and analytic technologies that despite conveying real-time information can overload users and undermine their sense of autonomy, and access control tools with benefits that can come at the cost of security and privacy intrusions. Therefore, ambivalent IT can elicit mixed attitudes and markedly different behaviors and outcomes for adopters and users. Currently, there is a paucity of research in the IS literature to cover this research area. This mini-track hosts research on antecedents, processes, and issues/challenges regarding adoption and use of ambivalent IT and the potential impacts for individuals, groups, organizations, and society.

Minitrack 3: The Dark Usage of Information Technology

Qiqi Jiang,

The use of information technology (IT) can be a double-edged sword. On the one side, IT usage makes workers much more productive and provides a competitive advantage for organizations; on the other side, misuse or abuse of IT can also lead to negative consequences to individuals, organizations, and societies, such as Internet addiction, online deviance and crime, the lack of boundary in employees’ work-life balance, security attacks and data breaches, and algorithmic bias in AI decision making. There are considerable studies depicting the bright side of IT usage. Only in recent years we start systematically investigating the possible negative aspects and consequences of IT usage. This mini track calls for researches which help both academia and practitioners to understand antecedents, processes, and consequences of the dark usage of IT and possible solutions for alleviation.

Minitrack 4: Adoption and Diffusion of Information Technology
Jun Sun,

Zhaojun Yang,
Ying Wang,

Numerous design features are emerging to enhance user experiences with new information systems, especially web-based and mobile applications. Their effects, however, may not turn out to be exactly as expected. For example, the features related to interactivity and personalization may interact with each other. Currently, there is a lag between academic research and industrial practice. It is expected that theoretical discussions and empirical studies may yield deeper insights and provide theoretical and practical guidelines. We solicit expositions and investigations of both qualitative and quantitative natures. Analyses at different levels (individual, group, organizational, societal, and cultural) using a variety of methods (e.g. survey, case study, ethnography, big data analysis etc.) are all welcome. Topics to be discussed include, but are not limited to, the design and adoption of cloud-based systems, mobile applications, wearable devices, social platforms, enterprise systems, and so on.

Numerous design features are emerging to enhance user experiences with new information systems, especially web-based and mobile applications. Their effects, however, may not turn out to be exactly as expected. For example, the features related to interactivity and personalization may interact with each other. Currently, there is a lag between academic research and industrial practice. It is expected that theoretical discussions and empirical studies may yield deeper insights and provide theoretical and practical guidelines.
This minitrack solicits expositions and investigations of both qualitative and quantitative natures. Analyses at different levels (individual, group, organizational, societal, and cultural) using a variety of methods (e.g. survey, case study, ethnography, big data analysis etc.) are all welcome. Topics to be discussed include, but are not limited to:
– Design and adoption of cloud-based systems
– Design and adoption of mobile applications
– Design and adoption of wearable devices
– Design and adoption of social platforms
– Design and adoption of enterprise systems

Advances in Information Systems Research

Track Chair:

  1. Thomas F. Stafford, J.E. Barnes Professor of Computer Information Systems College of Business, Louisiana Tech


Description of Proposed Track

This track serves as the nexus of converging interests for researchers in the field who might have specific interests in topics not easily reconciled with existing mainstream SIG-based AMCIS Tracks. We will be specifically interested in research that might not find good fit with mainstream areas of information systems research, and we also welcome methodological plurality, with explicit interests in innovative, provocative, and experimental approaches to both topical and methodological coverage. To that end, this track serves as the primary point of contribution and subsequent publication of innovative research on information systems across a wide range of topic areas, particularly those topics not addressed by other tracks. This track showcases unique and leading edge regarding the state, practice, antecedents and consequences of management information systems as a field of practice, as an artifact of business and its processes, and as a scholarly field of endeavor. We welcome minitracks within this general track structure, welcoming any forward-thinking and unique views of information systems. We can also serve as a nexus for mini-tracks affiliated with emergent AIS Special Interest Groups that have not yet found specific conference affiliations for development and evolution. As a thematic notion, our proposed track title of “Advances in Information Systems” is consistent with the mission and focus of the IS journal to which we intend to provide journal publication opportunities.

Minitrack 1: General Topics

Sue Brown,
Kathy Chudoba,
Kelly Fadel,

The General Topics minitrack is intended for high quality papers on topics that do not have a specific fit with other AMCIS tracks. We are open to all topics and methodologies. We particularly seek papers that break new ground and have exciting implications. Please check the detailed descriptions of other tracks before submitting to this track. The General Topics track also invites papers written by other track chairs who cannot submit a paper to their own track.

Minitrack 2: Information Technology (IT)-enabled Supply Chain Management: Co-Creating and Capturing Business Value from IT

Samuel Fosso Wamba,

Shahriar Akter,

Ygal Bendavid,

Maciel Manoel de Queiróz,

This mini-track aims to look at how to co-create and capture business value from new concepts (e.g., social media, Web 2.0, data-driven decision making, ‘Open data’, ‘Internet of Things’, ‘Web of Things’, green supply chain) and technologies (e.g., RFID technology, Bluetooth, ERPII, 3D Printers, blockchain) both at the firm and supply chain levels. In particular, the minitrack seeks papers that attempt to provide new insights through models, simulations, theories, case studies and surveys.

Suggested topics, but are not limited to:
• IT-enabled analysis and decision making at the firm and supply chain levels
• Business process modeling & simulation, business process redesign from new concepts (e.g., social media, Web 2.0, data-driven decision making, ‘Open data’, ‘Internet of Things’, ‘Web of Things’, green supply chain) and technologies (e.g., RFID, Bluetooth, ERPII, blockchain) at the firm and supply chain levels
• Modeling and simulation of the business value of new concepts (e.g., social media, Web 2.0, data-driven decision making, ‘Open data’, ‘Internet of Things’, ‘Web of Things’, green supply chain) and technologies (e.g., RFID technology, Bluetooth, ERPII, blockchain) on quality management
• Modeling and simulation of the costs and risks associated with the deployment of new concepts (e.g., social media, Web 2.0, data-driven decision making, ‘Open data’, ‘Internet of Things’, ‘Web of Things’, green supply chain) and technologies (e.g., RFID technology, Bluetooth, ERPII, blockchain) at firm and supply chain levels
• Modeling and simulation of financial, managerial, leadership, and human resources required for projects of new concepts (e.g., social media, Web 2.0, data-driven decision making, ‘Open data’, ‘Internet of Things’, ‘Web of Things’, green supply chain) and technologies (e.g., RFID technology, Bluetooth, ERPII)
• Case studies on the implementation of new concepts (e.g., social media, Web 2.0, data-driven decision making, ‘Open data’, ‘Internet of Things’, ‘Web of Things’, green supply chain) and technologies (e.g., RFID technology, Bluetooth, ERPII) for business value co-creation at the firm and supply chain levels
• Enabling innovative electronic business models using new concepts (e.g., social media, Web 2.0, data-driven decision making, ‘Open data’, ‘Internet of Things’, ‘Web of Things’, green supply chain) and technologies (e.g., RFID technology, Bluetooth, ERPII, blockchain) in various sectors (e.g., healthcare, retail, manufacturing)

Minitrack 3: The Value of Open Business Models and Ecosystems

Sheila Oriordan,

Joe Feller

Gaye Kiely

New forms of openness in organisations and society are providing opportunities to sustainably create and capture value in novel and powerful ways. This openness, characterised by the interplay between various technological, legal, socio-cultural, and economic systems, transforms the way people create, capture, use, and disseminate knowledge. However, the potential value from openness is predicated on the adoption and/or development of appropriate business models, organisational forms, and ecosystems. We are interested in exploring the different types of open business models and ecosystems, their characteristics, nuances, value opportunities, and sustainability in the long term. Ultimately, questioning if openness can create value in all domains and whether organisations and communities can benefit from adopting more open practices. This mini-track invites conceptual and empirical research that will contribute to our understanding of a range of open business models and ecosystems and their value in diverse contexts.

Legal, technological, economic, procedural, and structural openness affords individuals, organisations and communities the opportunity to sustainably create and capture value in novel and powerful ways. However, this value is predicated on the adoption and/or development of appropriate business models, organisational forms, and ecosystems.

We are interested in open business models and the structures and forms of value creation and capturing that emerge as a result of collaborative relationships within an ecosystem of interdependent actors (whether firms, communities, or customers). The focus is on research exploring the tough questions raised by openness. Can openness create value in all domains? How does openness transform the way in which individuals, groups, organisations and communities create, capture, use, and disseminate knowledge? In what ways can organizations and communities benefit from adopting more open practices? What do open business/ecosystem models look like? How do these models differ from “closed” models? Once an open business/ecosystem model is adopted, what next? How do participants ensure that the model is sustainable over time? What types of open ecosystems are likely to thrive given the complex network of actors, software and services involved in such communities? How do we prepare people to work and/or live within an open organization/ecosystem? Can open business models/ecosystems potentially address our global concerns about ethical and trustworthy data capture, storage and use? How can the Information Systems field contribute to the understanding and development of sustainable open business models and ecosystems? And so on.

This mini-track invites research papers, research-in-progress papers, and panels on topics relating to the value of open business models and ecosystems. We are interested in the application of openness to diverse contexts and the value and sustainability of the business models and ecosystems that emerge. We welcome a broad range of empirical and conceptual work, drawing on a range of research methods including quantitative, qualitative, design science, action research, literature reviews, and other approaches.

Topics of interest to the track include but are not limited to:

• Open Business Models
• Open Business and Community Ecosystems
• Openness and Sustainability
• Open Community and Collaboration Structures
• Open Innovation Models
• Openness and Collective Intelligence, Action, and Resources (e.g. Crowdsourcing/Crowdfunding)
• Open Cultural and Creative Processes
• The Relationship between Openness, Trust, and Privacy
• Open Approaches to Project Management and Knowledge Work
• Openness and the Co-Creation of Products and Services

AI and Semantic Technologies for Intelligent Information Systems (SIGODIS)

Track Co-Chairs:

  1. (primary): Vijayan Sugumaran, Professor of MIS, Oakland University,
  2. Don Heath, Assistant Professor, University of Wisconsin Oshkosh,


Description of Proposed Track:

The purpose of this track is to provide a forum for academics and practitioners to identify and explore the issues, opportunities, and solutions using Artificial Intelligence, computational ontologies, data driven IS, and intelligence related to business and systems including the social web, intelligent systems design, implementation, integration and deployment. An increasing number of artificial intelligence-based systems are being developed in different application domains employing a variety of tools and technologies. This track is intended to increase cross-fertilization of ideas from these areas, share lessons learned and stimulate areas for further research.



Minitrack 1: Artificial Intelligence and Intelligent Systems

Vijayan Sugumaran,

Stefan Kim

Artificial Intelligence and Intelligent Systems are experiencing a resurgence and have been recognized as one of the most important developments in Information Systems. Significant progress has been made over the last few years in the development of computational intelligence techniques such as bio/nature-inspired computing, deep learning, and cognitive computing within the artificial intelligence domain. Similarly, there is an upsurge in the application of AI technologies and multi-agent systems in a variety of fields such as electronic commerce, supply chain management, resource allocation, intelligent manufacturing, mass customization, information retrieval and filtering, decision support, and healthcare. While research on various aspects of intelligent systems and semantic technologies is progressing at a very fast pace, this is only the beginning. There are still a number of issues that have to be explored in terms of the design, implementation and deployment of intelligent applications and multi-agent systems. For example, development of novel techniques for computational intelligence in support of deep learning, formal approaches for designing intelligent systems and agent based applications, ontology based information systems, and organizational impact of intelligent systems & semantic technologies are some of the areas in need of further research.

Best papers from this mini-track will be fast tracked for publication in a special issue of International Journal of Intelligent Information Technologies (

Potential topics include but are not limited to:

• Neural Networks, Fuzzy Logic and Machine Learning Applications
• Bio and Nature Inspired Computing
• Evolutionary Computation
• Hybrid Learning, and Deep Learning applications
• Computational intelligence systems in healthcare, energy management, smart grids, mobile networks, internet of things, sensor networks, cloud computing, transportation systems, etc.
• Computational intelligence, analytical modeling, and simulation for big data analytics
• Computational Methods in Context Aware Web Systems
• Computational intelligence applications for Business Intelligence and decision making
• Application of intelligent agent and multi-agent systems in different domains
• Distributed Intelligent Systems
• Agents and web data mining
• Multi-agent technology and grid computing
• Architectures, environments and languages for e-commerce agents
• Automated shopping and trading agents
• Agent-based auction, negotiation and decision making
• Agent driven interoperability and distributed decision support
• Software agents and knowledge management
• Agent-based Business Analytics
• Business Intelligence and multi-agent systems


Minitrack 2: Promises and Perils of Artificial Intelligence and Machine Learning: Disruption, Adoption, Dehumanisation, Governance, Risk and Compliance

Valeria Aleksandra Sadovykh,

David Sundaram

In the last decade, Artificial Intelligence (AI) and Machine Learning (ML) have developed from peripheral technologies to dominant drivers of innovation. They are routinely used to recognize images; parse speech; respond to questions; make decisions; and replace humans.

Given that AI and ML tools are becoming a part of our everyday lives, it is critical that researchers and practitioners understand their state of art, adoption and influence. Improperly deployed AI and ML tools can violate privacy, threaten safety, and take questionable decisions that can affect individuals, organizations and ultimately society.

This minitrack will focus on the promises and perils of AI and ML with a particular focus on (a) adoption, (b) disruption, (c) potential dehumanisation, and (c) governance, risk and compliance mechanisms required to protect and enhance human wellbeing. We welcome wide-ranging papers with qualitative and quantitative orientations; with theoretical and practical contributions; from personal, organizational and societal perspectives.



Minitrack 3: Ontologies within Information Systems

Aurona Gerber,


An ontology within information systems is described as an artefact that captures domain knowledge and context using a standardized, computerized language. Modern information systems are complex and ontologies are particularly relevant because of the coherent representation of the context, semantics or meaning of an application domain. The adoption of ontologies is driven by information systems requirements such as the capturing and representation of contextual knowledge, the reusability of knowledge, integration of heterogeneous systems, interoperability and internationalization.

This mini-track aims to provide a platform for researchers from information systems and associated disciplines with an interest in computational ontologies. We therefore encourage submission of original research papers on any aspect of ontologies within information systems, both theoretical and applied, for instance the application of ontologies and conceptual modeling within design, knowledge engineering and knowledge management, information-systems development, library and information science. Topics of interest also include semantic technologies such as the W3C languages (OWL, RDF(S)) and associated technologies (such as querying, reasoning and reasoners). We are particularly interested in papers that explore ontologies given new technological phenomena such as the so-called disruptive technologies, big data, artificial intelligence and robotics, digital twins and the 4th Industrial Revolution.

This mini-track aims to provide a platform for researchers from information systems and associated disciplines with an interest in computational ontologies. We therefore encourage submission of original research papers on any aspect of ontologies within information systems, both theoretical and applied, for instance, the application of ontologies and conceptual modeling within design, knowledge engineering and knowledge management, information-systems development, library and information science. Topics of interest also include semantic technologies such as the W3C languages (OWL, RDF(S)) and associated technologies (such as querying, reasoning and reasoners). We are particularly interested in papers that explore ontologies given new technological phenomena such as the so-called disruptive technologies, big data, artificial intelligence and robotics, digital twins and the 4th Industrial Revolution. Topics of interest include, but are not limited to:

  • Ontologies and conceptual modeling
    • Semantic applications within information systems
    • Ontology-driven information systems
    • Semantic-based systems architecture
    • Ontology integration and ontology systems integration
    • Meta-data, tagging and folksonomies
    • Ontology querying and reasoning
    • Ontology reuse
    • Ontology engineering
    • Specialized domain ontologies (e.g. enterprise ontology)
    • Ontology tools and technologies
    • Ontology-driven systems development and systems development methodologies
    • Upper, domain and application ontologies
    • Ontologies and new technological phenomena such as the so-called disruptive technologies, big data, artificial intelligence and robotics, digital twins and the 4th Industrial Revolution.



Minitrack 4: Customer Experience and Organizational Intelligence

Don Heath,

Increasingly, organizations are interacting with current and potential customers across a plenitude of IT-mediated “touch points”. Consequently, coordinating strategies will likely dominate management thought in the near and intermediate term as the number and variety of these “touch points” continues to expand. Effective strategies will rely on quality practitioner and academic research on a variety of issues, such as how to: differentiate user experience across points of interaction, increase reach to the consumer, improve conversion rates, sustain consumer loyalty, manage the global and the local experience, etc. The end customer is at the focus, with various technologies, devices and networks facilitating seamless computing, communication, collaboration as well as commerce related functionalities to the end users. This is made possible by embedding data, sensors, controllers, and other devices into the physical and virtual spaces of human beings thereby facilitating seamless interactions and co-engagement between the end customer and the organization.

This revolution challenges companies to reimagine ways to reach current and potential audiences in a coordinated way across a multitude of channels and devices — both wired and wireless. Intelligent enterprises are exploiting this topology to drawing inferences and develop key analytics by aggregating and mining data about customers, competitors, vendors, markets, and products as well as services. Enterprises are able to garner global and local intelligence enabling them to develop innovative products and services better aligned to market needs. We invite research which addresses or expands on these ideas. Conceptual, empirical and design-oriented works are welcome and will be considered for this mini-track.

Potential topics for manuscripts include but are not limited to:

– Engaging end customers via a combination of devices and delivery channels
– Multi-modal user experiences & Immersive Interaction Technologies
– Enhancing customer engagement by combining immersive interaction technologies and multi-modal user experiences
– Enabling enterprises to make intelligent decisions related to workforce composition, collaboration, leadership and, employee retention
– Pervasive computing devices requiring the need to reach end customers across multitude of devices
– Exponential growth of data (both structured as well as unstructured), created by end customers, sensors etc. requiring the need to analyses and visualize the data
– Leveraging easy availability of computing power on the go in the form of cloud computing
– Decision making by understanding and analyzing the collective intelligence created across various customer touch points as well as social networks.
– Better understanding of customer behavior using techniques such as text analytics, natural language processing as well as social network analysis.
– Improved visibility across the supply chain and real-time data availability.
– Better monitoring of production processes to optimize operations, reduce costs, enhance production as well as prevent and/or detect health and safety issues.
– Adaptive systems which respond to touch-point data

Cognitive Research in IS (SIGCORE)

Track Co-Chairs:

  1. (primary): Cindy Riemenschneider, Associate Dean for Research and Faculty Development/Professor, Baylor University,
  2. Emre Yetgin, Assistant Professor of Information Systems, Rider University,
  3. Bob Otondo, Associate Professor, Mississippi State University,


Description of Proposed Track:

Human cognition deals with how we know and make decisions, through processes including reasoning, perception, and judgment. The future of the Information Systems discipline will continue to involve human cognition as systems are increasingly used to meet social and business needs in innovative settings. Understanding human cognition is a critical component to the successful design, implementation, and use of information systems. The questions of interest relevant to this track focus on IS problems in terms of the processes of knowing and making decisions. This track solicits research investigating the widest variety of cognition, including but not limited to: situated, shared, social, distributed, and team cognition; group and individual decision support systems; cognitive aspects of business analytics and intelligence; problem-solving; knowledge-sharing & -management; cognitive perspectives on IS design, use, and development; human-computer interaction or human factors; and research methods to investigate cognitive issues in IS. We welcome qualitative, quantitative, experimental, and case study research and research-in-progress.



Minitrack 1: Human-Robot Interactions in Information Systems

Sangseok You,

Lionel Peter Robert

This mini-track aims to enhance our understanding of human robot interactions an emerging area in Information Systems. This mini-track seeks to solicit submissions from a range of topics pertaining to the cognitive and behavioral aspects of interactions with robots and artificial intelligence (AI) and their corresponding outcomes. This includes empirical studies and conceptual frameworks which seek to theoretically advance our knowledge of the topic.

Topics of interest include, but are not limited to, the following:
• Promoting the performance of individuals, teams, and organizations working with robots
• Adoption and appropriation of robots
• Empirical studies examining cognitive, psychological, emotional, and social aspects in human-robot collaboration
• Theoretical frameworks for human-robot interaction
• Case studies on human-robot interaction
• Design implications for robots in the workplace and home
• Work practices which focused on human-robot collaboration
• New methodological approaches to studying human-robot interactions



Minitrack 2: Exploring Human Cognition Surrounding Emerging Technologies

Jia Shen,

This mini-track is a part of the “Cognitive Research in IS” track, which solicits information systems research investigating the widest variety of human cognition-related issues. For our mini-track, we invite submission of research investigating human cognition surrounding emerging technologies, including but not limited to: Internet of Things(IoT), (big) data analytics and visualization tools, innovation and creativity-fostering tools, virtual/augmented reality, block chain, autonomous vehicles, 3D printing, and commercial drones. We welcome qualitative, quantitative, experimental, and case study research and research-in-progress.



Minitrack 3: Problem solving in IS: Where hardware, software, and wetware coalesce

Ibtissam Zaza,

Deborah Armstrong


This minitrack explores a broad spectrum of research around the intersection of people, process, and technology. Specifically, we welcome papers that take a cognitive perspective to tackle issues related to decision making, problem-solving, and performance. We also welcome a variety of cognitive views (e.g., collective, individual, distributed) and research methods (e.g., qualitative, analytic, experimental).

You should send your paper to our mini-track if:
– It focuses on the underlying principles and concepts of decision making, problem solving, automation, or performance.
– It advances the field of IS-related cognition through the investigation of people, process and/or technologies.
– It looks at online communities and member perceptions of the value of information furnished in the community/platform.
– It investigates IT problem solving attitudes, skills, tendencies, or behaviors of individuals and/or collectives in a work context.
– It uses a cognitive perspective to explore IT problems, worker’s role(s) in solving IT problems, or the role of IT in problem solving at the organization level.

Data Science and Analytics for Decision Support (SIGDSA)

Track Co-Chairs: 

  1. Sagnika Sen, Associate Professor, Pennsylvania State University, (Primary Contact)
  2. Haya Ajjan, Associate Professor, Elon University,
  3. Ashish Gupta, Associate Professor, Auburn University,


Description of Proposed Track:

Data science and analytics are at the forefront of driving innovation and creating novel opportunities for organizations and society. For instance, the field of cognitive analytics mimics the human brain to draw inference from unstructured data. This is creating a huge impact in fields like healthcare, travel, finance, sports by assisting in complex tasks. The ability to manage big data and glean insightful knowledge is also leading towards process-centric transformations in organizations. At a higher level, big data and analytics applications are able to drive positive impact on the society in the areas of food safety, energy and sustainability.

Organizations are allocating greater resources to enhance and develop new decision support applications driven by advanced analytics. As organizations transform into data and analytics centric enterprises (e.g. health insurance companies, automobile companies), more research is needed on both the technical and organizational aspects. Research focused on the creation and application of new data science approaches like deep learning, cognitive computing, can inform us about the different ways to improve decision making and outcomes. On the other hand, research on organizational issues in the analytics context can inform industry leaders on handling various organizational and technical opportunities along with various challenges associated with building and executing big data driven organization. Examples may include, data and process governance issues, leadership, and driving innovation.

This track in Data Science and Analytics seeks original research that promotes technical, theoretical, design science, pedagogical, and behavioral research as well as emerging applications in analytics and big data. Topics include but are not limited to: data analytics & visualization from varied data sources such as sensors or IoT data, text, multimedia, clickstreams, user-generated content involving issues dealing with curation; management and infrastructure for (big) data; standards, semantics, privacy, security and legal issues in big data, analytics and KM (knowledge management); intelligence and scientific discovery using big data; analytics applications in various domains such as smart cities, smart grids, financial fraud detection, digital learning, healthcare, criminal justice, energy, environmental and scientific domains,  sustainability and the like; business process management applications such as process discovery, performance analysis, process conformance and mining using analytics and KM, cost-sensitive, value-oriented , and data-driven decision analysis and optimization.



Minitrack 1: Paradox of Social Media Marketing

Yen-Yao Wang,, Auburn University

Shih-Hui (Steven) Hsiao,, Lawrence Technological University

Tawei (David) Wang,, DePaul University

Anecdotes have suggested that social media marketing could be a double-edged sword. On the one hand, through the development of data analytics skills and techniques, firms could better engage with their customers to create marketing insights and enhance their performance. On the other hand, social media marketing also represents enormous risks for individual, organizational, and even for societal levels (e.g., privacy issue).

This minitrack welcomes submissions addressing challenges in the context of the paradox of social media marketing from both the positive and negative side of social media. Using the analytics approach, relevant topics may include, but are not limited to, the following:

  • Risk benefit calculus of social media marketing
  • Applications of data analytics in the context of the paradox of social media marketing
  • Social media marketing rules of engagement
  • Digital wildfires issues on social media marketing
  • Privacy paradox of social media marketing
  • Deep learning approach of determining fake news
  • Data-driven social media marketing issues
  • Best practices or frameworks to address the paradox of social media marketing
  • Government issues on the social media marketing policy Online witch hunts of social media

Minitrack 2: Computational Social Science Research in Information Systems

Au Vo,

Yan Li

Anitha Chennamaneni

We live in a data-rich world. Virtually all of our activities are recorded and stored, providing an abundant source of data and an unprecedented opportunity to address perennial questions in social science, especially in Information Systems. Thanks to the implosion in data analytics tools such as data mining, machine learning, artificial intelligence, researchers have the ability to augment understanding of existing problems and elucidate current perplexing issues. Large-scale problems are no longer a hard-to-reach problem, but an interesting one with a plethora of research directions. Recognizing this trend, articles in leading research outlets like Nature (Giles, 2012) and Communications of the ACM (Wallach, 2018) have started to solicit calls in this nascent research field to attract more researchers to work on interesting problems. As a guideline for future researchers, even a manifesto of computation social science has been published (Conte et al., 2012).

As a trailblazer in data management, data manipulation, data analytics, and information extraction, Information Systems has the ability to demonstrate both rigor and relevance of answering social science questions through the innovative use of data and data analytics algorithms.

This minitrack encourages research on current and future challenges and opportunities relating to the application of computational algorithms to solve, explain, or unveil social phenomena. Submissions may focus on novel algorithm designs, data aggregation and explanation, new and interesting directions in explaining and solving social phenomena. Research in any domains are welcome, including but not pertaining only to, technology adoption, social media, politics, social benefit distribution, food deserts, cybercrime, privacy, and smart government. Below is a list of recommended topics, however, other relevant topics are also welcome:

  • Algorithm designs in computational social science
  • Computational Social Science strategies and influences in Information Systems
  • The role of Information Systems in Computational Social Science
  • Computational Social Science interdisciplinary research
  • Computational Social Science in Cybersecurity, Cyberforensics, and Privacy
  • Computational Social Science with Big Data applications
  • Computational Social Science in Politics
  • Ethics of Computational Social Science research on human behavior

Conte, R., Gilbert, N., Bonelli, G., Cioffi-Revilla, C., Deffuant, G., Kertesz, J., … Helbing, D. (2012). Manifesto of computational social science. The European Physical Journal Special Topics, 214(1), 325–346.
Giles, J. (2012). Computational social science: Making the links. Nature News, 488(7412), 448.
Wallach, H. (2018). Computational Social Science ≠ Computer Science + Social Data. Communications of the ACM, 61(3), 42–44.


Minitrack 3: Big Data for Business and Societal Transformation

Ilias Pappas,

Patrick Mikalef

Paul Pavlou

The minitrack aims to explore the business and societal transformations big data entail, and how they enable innovative ways of conducting business supporting rapid decision making with external stakeholders such as business partners, customers, public authorities, and citizens. To understand how big data can be of value requires an examination of the interplay between various factors (e.g., social, technical, economical, environmental), as well as the interrelation between different actors in a big data ecosystem (e.g., academia, private and public organisations, civil society, and individuals).

Emphasis will be placed on interdisciplinary papers that bridge the domains of organizational science, information systems strategic management, information science, marketing, and computer science. Despite the hype surrounding big data, the aforementioned predicaments still remain largely unexplored, severely hampering the business and societal benefits of big data analytics. This mini track aims to add in this direction and therefore welcomes quantitative, qualitative, and mixed methods papers, as well as reviews, conceptual papers, and theory development papers. Topics of interest include but are not limited to the following:

  • Big data and management
    • Data-driven competitive advantage
    • Big data enabled organizational capabilities
    • Big data strategic alignment
    • Organizational learning and innovation from big data analytics
    • Big data and its impact on business strategy-formulation
    • Leveraging big data for social innovation and entrepreneurship
    • Human resource management in the data-driven enterprise
    • How big data shapes strategy and decision making
    • Big data digital business models
    • Big data and the dynamics of societal change
    • Big data for social good
    • The role of big data in social innovation
    • Proactive strategy formulation from big data analytics
    • Data and text mining for business analytics
    • Behavioural and Recommender Systems Analytics
    • Big data analytics for strategic value
    • Social media analytics for business
    • Data quality improvement for business analytics
    • Application of big data to address societal challenges



Minitrack 4: Analytics for Social Goods

Luvai Motiwalla,

Amir Talaei-Khoei Talaei-Khoei

Madjid Tavana


Data science and analytics are at the forefront of driving innovation and creating novel opportunities for a common good by improving the quality and cost of social services with better processes and improved research. Policy makers and professionals have sought to overhaul social data, and to integrate them into large warehouses, for use in analytics, machine learning/AI, predictive and prescriptive analytics for improving social services and common good.

The focus of this mini-track is to explore and extend, as well as exchange, innovative research related to analytics in the context of social good. In particular, this mini-track aims to advance the use of data analytics approaches for understanding social implementations. We seek papers that apply predictive and prescriptive analytic approaches such as ANN, SVM, Logistic Regression, Decision Trees and other machine learning methods that advance both theoretical practice and provide practical contributions to this field of social services

The mini-track will solicit submissions in areas including but not limited to:

– Machine learning for applications for social good and collaboration.
– Advanced techniques for handling unstructured, unlabeled and/or missing data in social collaboration.
– Data quality control for the specifics of social and computer-mediated interaction.
– Application of data technologies and data science to social sciences studies in the digital realm.
– Emerging business for social evolution through data research.
– Social good frameworks and mechanisms enabled by data science research.
– Smart clusters for international and global social integration
– Multi-objective optimization, machine learning and intelligent techniques for social sharing, media and interaction.
– Meta-analysis of applications related to the topics.
– Security and privacy in analytics in social media.
– Co-simulation and other applications of simulation for social interaction.
– Decentralized approaches to data sharing applications, e.g. social media over blockchains or decentralized file systems.
– Innovative applications of data analytics to social issues like energy, healthcare, education, food, poverty, injustice, inequalities in society.



Minitrack 5: Data Analytics for Managing Organizational Performance

Benjamin Shao,

Robert D. St. Louis,

The goal of data analytics (DA) is to summarize massive amounts of disparate corporate and customer data into succinct information that can help management better understand their business processes, make informed decisions, and measure and improve organizational performance. DA can provide managers with the ability to integrate enterprise-wide data into metrics that link specific objectives to the performance of different business units. In today’s hypercompetitive environment, accurate real-time DA metrics are even more critical for measuring and enhancing organizational performance. Many technologies contribute to DA solutions, including databases, data warehouses, data marts, data lakes, analytic processing, social analytics, and data mining, among others. DA needs to acquire data from multiple platforms and provide ubiquitous access. This requirement to leverage so-called “big data” presents numerous managerial challenges. This mini-track aims to promote innovative research in the DA domains of organizational performance measurement and improvement.

Suggested topics:

  • Use of analytics to monitor and improve specific business functions such as procurement, logistics, marketing and human resources
    • Analytical processing
    • Assessing organizational performance using DA metrics
    • Business performance management (BPM) and improvement
    • Critical DA success factors for management control
    • DA governance, implementation, and management
    • Data analytics strategies
    • Data analytics performance metrics
    • Deploying the data warehouse to “democratize” DA
    • Developing the data warehouse to support “digital dashboards”
    • Economic analysis of data analytics
    • Impact of Social media on organizational performance management
    • Information extraction and report generation
    • Leveraging big data for performance improvement
    • Online analytical processing (modelling)
    • Real-time business metrics for performance measurement
    • Real-time decision making
    • Self-Service data analytics
    • Summarizing and visualizing organizational performance metrics
    • Techniques for summarizing data
    • Using DA to support the “balanced scorecard”
    • Vigilant information systems

Minitrack 6: Location Analytics and Digital Convergence of Big Data, IoT, AI and the Cloud

Daniel Farkas,

Brian Hilton

James B. Pick

Hindupur Ramakrishna

Avijit Sarkar

Namchul Shin

Location Analytics and GIS provide excellent opportunities for teaching and research at the convergence of existing technologies (e.g. mobile, web) and emerging trends in Big Data, Social Media Analytics, IoT and AI, as well as Blockchain. This mini-track provides a research forum on the varied aspects of GIS for business intelligence, location-based analytics, and geospatial data management. Aligned with the AMCIS 2019 theme, “New Frontiers in Digital Convergence”, manuscript submissions related to these emerging and trending topics are encouraged. Geospatial impact is growing and becoming pervasive through various technologies and trends such as the “massification” of maps, demand for real-time information, large scale use of unmanned aerial vehicle technology, and a booming geospatial start-up community. As such, papers are solicited across topics such as:

  1. New Frontiers in innovation and impact with GIS and spatial analytics,
    2. Geospatial AI, AR, and VR
    3. Innovations in collaborative consumption and the sharing economy,
    4. Geospatial big data and analytics,
    5. Spatial data mining and knowledge discovery,
    6. Spatial decision making and knowledge management,
    7. Mobile location-based applications,
    8. Cloud-based GIS concepts and applications,
    9. 3-D and 4-D locational solutions
    10. Spatial crowdsourcing,
    11. Management decision-making using GIS, and managerial concerns,
    12. Spatial workforce growth and development,
    13. Regulatory, privacy, security, ethical aspects concerning spatial data and related technologies,
    14. Location-based theory,
    15. Software development incorporating place,
    16. Societal issues of big spatial data
    17. Investment in and benefits of GIS, spatial BI, or spatial analytics,
    18. Emerging areas of GIS and location analytics.



Minitrack 7: Social Media and Network Analytics

Amit Deokar,

Babita Gupta

Uday Kulkarni

Online social networks (OSN) differ from traditional offline social networks in structure and content. Online content (e.g., online reviews, eWOM via tweets, likes) that differ in nature, frequency, reach, propagation speed, etc., by orders of magnitude, can be continuously captured at the finest level of granularity. Unstructured data in the form of text and emoticons communicated over OSN provides a lean yet in many ways unique and emotionally rich means of communication that has the potential to influence message receivers (consumers, colleagues, stakeholders, etc.). Such unstructured data in OSN presents research challenges that go beyond sentiment analysis, and include nuanced aspects such as uncertainty and specificity. Adoption of OSN affects behavior and decision-making in unique ways. This minitrack invites original research on the use of analytical techniques and theories of social network analysis to understand social influence, behavior, and decision-making, data models, network structure and information diffusion, and social network analysis.

Topics may include the following:

– Emerging architecture for scalable social media analytics
– Online social networks and geospatial analytics
– Communities structure discoveries such as profiling participants and subgroups
– User sentiment analysis, opinion mining, and recommendation analysis
– Visual online social network analytics
– Use of theories to understand user communication patterns and behavior in social media
– Network dynamics in the form of population and structural effects
– Impact of online social networks on decision-making at individual and organizational levels
– Influence of online social networks on markets
– Information privacy and security in online social networks

Minitrack 8: Mini-track: Problems in Financial Information Technology

Gary F. Templeton,

James Barth,
Brian Blank,
Andrew Miller,
Tom Miller,

This mini-track solicits papers using methods to critically examine issues hampering the emergence and understanding of financial information technology (FIT) in research and practice. Authors are encouraged to identify and investigate three specific problem areas in finance that affect modern organizations: technology (“FinTech”), analytics and messy data. What are the problems and solutions in these areas? What can researchers do to move beyond the current state of research and practice concerning these IS-relevant issues? In what ways do specified problems impact important IS theories and streams, such as the Productivity Paradox, IT Business Value, and Information Economics? What are the pros and cons and comparative performance of any proposed solutions? Such are the types of questions that may be explored in this mini-track.

We are particularly interested in completed or emerging research addressing the conference theme, New Frontiers in Digital Convergence. Therefore, we hold at a premium papers advancing our understanding of organizations engaged in digital convergence for value creation. In particular, we are interested in information technology firms since they engage in digital convergence out of competitive necessity.

We encourage thought provoking papers utilizing the wealth of archival data (e.g., Compustat and CRPS) accessible by many in the IS research community. We especially value thought provoking papers pushing known boundaries of the three mentioned FIT themes (FinTech, analytics and messy data) in order to improve IS practice. For these reasons, we are interested in high quality papers that illuminates and addresses the effects of the following issues (among others) on modern organizations:

FinTech Financial Analytics Messy Financial Data
Finance-Technology alignment

Resistance to change

Barriers to innovation

Systems scalability

FinTech Success

Outsourcing FinTech

Issues specific to FinTech Firms

Compliance management

FinTech application frontiers

·       Workflows

·       Queries

·       Data storage

·       Analytical efficiency and economics

·       Analytical skills

·       Data security and privacy

·       User friendliness of big data

·       Analytical procedures

·       non-normality

·       missing data

·       imputation

·       inflated frequencies

·       variables with low levels (i.e.,binary)

·       outliers

·       negative denominators

·       measurement bias


Minitrack 9: Sports Analytics

Prasad S Rudramuniyaiah,

Ronald Freeze

Sports Analytics has attracted significant attention since the publication of Moneyball and virtually every sport (e.g. baseball, soccer, basketball and motorsports) has adopted analytics. The growth in sports analytics has largely been fueled by advances in technology which enable the collection of real-time data using sophisticated video streams and IoT sensors. The combination of this data with environmental and historical data can be analyzed and lead to actionable insights.

Machine learning and artificial learning techniques have been incorporated in some sports (e.g. motor sports) to help identify key performance indicators and patterns These patterns are hidden in large data sets and can be analyzed on a real-time streaming basis to enable superior performance.

Sports analytics has attracted significant attention along with investments of several million dollars. These IT enabled sports analytics ventures have generated employment for analytics professionals, but IS research of sports analytics has been sparse.

This mini-track intends to promote a forum for research related to analytics in the areas of sports and sports management. Submissions of completed or in-progress research papers, theoretical frameworks and empirical studies are encouraged.

Topics of interest include but are not limited to the following:

  • Sports analytics and event management
  • Customer relationship management using analytics
  • Sports analytics related to game strategy
  • Sports analytics enabled in-game data driven decision-making
  • Sports analytics enabled business decision making
  • Player and team selection using analytical techniques
  • Prediction of team performance using sports analytics
  • Player injury prediction, prevention and control
  • Ticketing analytics and ticket management
  • Careers in sports analytics
  • Player training optimization using analytics
  • Fan experience management using analytics
  • Ethical concerns related to the use of analytics in sports
  • Analytics and university level sports management.


Minitrack 10: Healthcare Data Analytics

Raj Sharman,

Pamella Howell,
Victoria Kissekka,
Mohammed Abdelhamid,

The goal of this mini-track is to provide a forum for the exchange of ideas on Healthcare Data Analytics. The HITECH Act and meaningful use has led to increased use of electronic health records, automation of claims processes, use of scripts. The Affordable Care Act also helped accelerate the use of electronics in the collection, storage and transmission of healthcare data. Further, with the advent of Web 2.0 the extent of user generated contents has led to increase in unstructured data in all areas including healthcare. The extensive monitoring of healthcare has led to an explosion of data that is available for processing using a variety of predictive analytics methods. At one end of analytics, there are tools that help with visualization of data to enable a quick understanding of the data and at the other end are more rigorous advanced econometrics tools. Research in the area also includes development of information technology tools, contributions on the methodological front, impacts and information assurance issues relating to Healthcare Analytics.

This mini-track solicits all papers relevant to the Information Systems community that relates to the Healthcare Analytics. Suggested topics include, but are not limited to, the following:

• Payer Analytics
• Provider Analytics
• Patient Centered Analytics
• Supply Chain Analytics for Pharma
• Analytics for Life Sciences
• Analytics relating to Information Assurance in the Healthcare Area
• Analytics relating Healthcare blogs
• Analytics with Healthcare Twitter Data
• Analytics with data from Healthcare Social Networks
• Analytics relating to Healthcare Quality
• Analytics relating to Healthcare Information Quality
• Analytics to improve care delivery
• Analytics stemming from remote monitoring of patients and telemedicine
• Adoption and Use of Healthcare Analytics
• Predictive Analytics relating to delivery of care
• Predictive analytics relating to Personalized Medicine and Prescriptive Analytics
• Predictive analytics relating to clinical interventions
• Analytics for Clinical Pathways

Digital Agility

Track Co-Chairs:

  1. (primary): Jongwoo (Jonathan) Kim, University of Massachusetts Boston,
  2. Lan Cao, Old Dominion University,
  3. Kannan Mohan, City University of New York,


Description of Proposed Track:

Organizational agility is a leading success factor in the digital era. Organizations have recognized the importance of the need to swiftly sense and respond to changes in the marketplace. Agility can span from operational to strategic in that organizations can focus specifically on streamlining their operations or consider agility at the strategic level focusing on game-changing opportunities. Depending on their focus, organizations need to adapt their approach to agility. This track explores relationship between IT and organizational agility. How does IT play an instrumental role in enabling organizational agility by delivering new products and services, and sensing and responding quickly to shifting customer attitudes and market place opportunities and risks?  On the other hand, how does organizational agility facilitate digital transformation and enable the business to unleash its full potential?

This track is open for various types of research including those that use quantitative, qualitative, and theoretical approaches to examining IT-enabled organizational agility.

Minitrack 1: Strategic Agility through Innovative Knowledge Management

Eunice Park,

Tianjie Deng

As enterprises continue facing harsh business challenges, they require accelerating strategic agility. Strategic agility helps enterprises achieve innovation, productivity improvement, strategic change, and cultural change. Innovative knowledge management enables enterprises to accomplish important strategic agility. This mini-track explores (1) novel knowledge management approaches and (2) effective enterprise structures that can support enterprises to achieve strategic agility and innovation by facilitating interactive scholarly movements and raising significant issues on knowledge management methodology, its requirements, and organizational practices, both from theoretical and applied perspectives.

The objective of this mini-track is to draw appropriate papers on the broadest range of research approaches and methodologies. Insightful, coherent and methodically sound studies of any type (theoretical, empirical or design science research) are equally encouraged.

Topics in this mini-track focus on strategic agility through knowledge management in the areas listed below, but are not limited to:

• Agile enterprise systems
• Agile innovative organizations
• Agile enterprise engineering
• Agile enterprise architectures and design
• Knowledge modeling and framework
• Knowledge management methodology
• Requirements for innovative knowledge management and agility
• Strategic business processes and organizational knowledge management
• E-government agility
• Supply chain agility
• Business intelligence
• Agility and knowledge management performance analysis and evaluation
• Organizational culture and knowledge management practices



Minitrack 2: IT-enabled Organizational Agility and Security

Sumantra Sarkar,


We live in a turbulent volatile world today. In this context Prahalad (2009) aptly describes this hyper competitive environment, “In Volatile Times,Agility Rules.” Organizations aspire to be agile in this highly unstable market. IT has enabled organizational agility by helping adapt to changing conditions (Lucas Jr. and Olson 1994), building digital options (Sambamurthy, Bharadwaj et al. 2003), etc. While there has been a great focus on increasing organizational agility with IT enablement, we are not sure whether there have been compromises on security practices while the firm tries to be more agile (Baskerville 2004). Organization agility makes the organization more flexible while security practices follow strict rules and processes. The objective of this minitrack is to invite research articles which investigate the interplay between organizational agility through IT enablement and security practices which may have been compromised because of the focus on agility.

The objective of this mini-track is to encourage research articles (theoretical, empirical or design science research) which are insightful, coherent and methodically sound aligning with the objectives of this mini-track. This mini-track is open to various types of research including those that use quantitative, qualitative, and theoretical approaches.

Topics in this mini-track focus on IT-enabled organization agility and security in the areas listed below, but is not limited to:
o IT security practices and organizational agility
o IT security architectures and Organization agility
o Role of organization culture in organizational agility and IT security
o Agile methodologies in regulated (high secured) organizational environment
o Organizational security planning in implementation of Agile development
o IT security assurance in Agile development
o Agile development and IT security requirements
o Agile approach to implement organization security
o Tension between organizational agility through IT enablement and security practices

o Baskerville, R. (2004). “Agile Security for Information Warfare: A call for research.” ECIS 2004 Proceedings: 13.
o Lucas Jr., H. C. and M. Olson (1994). “The Impact of Information Technology on Organizational Flexibility.” Journal of Organizational Computing & Electronic Commerce 4(2): 155-176.
o Prahalad, C. K. (2009). “In Volatile Times, Agility Rules.” BusinessWeek(4147): 80-80.
o Sambamurthy, V., A. Bharadwaj, et al. (2003). “Shaping Agility through Digital Options:
o Reconceptualizing the Role of Information Technology in Contemporary Firms.” MIS Quarterly 27(2): 237.


Minitrack 3: Digital Agility and Emerging IT Strategies and Resources

Peng Xu,

One-Ki (Daniel) Lee,


The rapid advancement of information technologies (IT) and the emerging trends of digital transformation have changed the way today’s businesses operate. These pressing needs have driven businesses to transform their business practices and strategies by adopting and implementing digital initiatives, such as Internet of things and data analytics, to enhance their organizational agility. As the variety of available information technologies for digital transformation grows, businesses face challenges of effectively leveraging these new technologies to sense and respond to market competition and changing demands by effectively creating, capturing, analyzing, and utilizing the data from them. This new challenge has continued to grow and evolve along with the current pervasive and inevitable trends of massive network connections and data generations through social networking services and Internet of things. However, the understanding of the impact of these IT trends is limited.

This minitrack seeks studies that focus on the investigation of the impact of cutting-edge information technologies and corresponding organizational digital transformations for organizational agility. How should a business implement and utilize these new technologies and leverage the benefits? How can new IT strategies and resources help transform a business into an agile organization? All studies including conceptual, qualitative, and quantitative research investigating new information technologies and organizational agility are welcome.

Topics for this minitrack include but are not limited to the following:

  • Digital transformation and organizational agility
    • Digital innovations and organizational agility
    • Data analytics capabilities and organizational agility
    • Big data technologies on organizational agility
    • Organizational data infrastructure for agility
    • Agile IT infrastructure and data analytics
    • Internet of Things and organizational agility
    • Cloud computing and organizational agility
    • Emerging data-driven technologies and organizational agility
    • Emerging IT management practices and organizational agility

Digital Government (SIGEGOV)

Track Co-Chairs:

  1. (primary): Vishanth Weerakkody, University of Bradford,
  2. Yogesh K. Dwivedi, Swansea University,
  3. Rony Medaglia, Copenhagen Business School,
  4. Marijn Janssen, Delft University of Technology,
  5. Lemuria Carter, Virginia Commonwealth University,


Description of Proposed Track:

Digital transformations are radically affecting the activities of governments across the globe in a wide variety of ways, including the digitalization of public agency organizations, government service provision, and citizen engagement. New and disruptive digital phenomena are beginning to challenge well-established assumptions on the role of the public sector, and on how it provides societal value. These phenomena include, for example, the emergence of Artificial Intelligence applications, algorithmic governance, big and open data analytics, blockchain, and the Internet of Things. Yet, the age old problems of implementation, adoption and diffusion continue to plague digital government initiatives across the word.

This track welcomes research on the multiple dimensions of transformations in digital government, or e-government. We invite studies on the design, management, and implementation of Information Systems in the unique public sector setting that can help unearth the novel challenges that e-government research is facing. Papers that can combine methodological rigour with practical relevance are particularly welcome.



Minitrack 1: Open data and public sector innovation in government

Naci Karkin,

Marijn Janssen,

Nilay Yavuz,

The opening of government by stimulating online engagement and open data changes the way how government and its stakeholders interact. Governments disclose public data to stimulate transparency, accountability and encourage stakeholders, including private and civil actors, to get them involved in government decision-making. Thus it is aimed to foster public sector innovation (PSI) in government. Governments are opening up their data to provide the stakeholders with datasets to engage them in processes of data analytics for public good. This process transforms the stable government notion in various facets, including the government structure, policy-making practices, and the power balance between citizens and their governments. It also changes how government institutions are to be structured and operated.

Although high ambitions and potential dangers/fears are expressed with regard to open government and PSI, the implementations and related outcomes have been modest so far. Actually many challenges are encountered. For example, there is a void with regard to organizational models necessitated to employ open data and open government practices to foster PSI in government.  We see that large amount of data can be combined, analyzed and processed for various purposes to stimulate innovation or create public value. Traditional policy-making and control functions are to be changed due to the utilization of ‘Big Data’ analytics, new social computational techniques and stakeholders’ involvement. Nowadays, data can be used for predictive analytics to improve public policy-making. Furthermore, big data and data analytics can be used for monitoring, surveillance and other related purposes to improve policy-making process. Yet what constitutes open government and how transparency and accountability can be achieved and the full potential of policy-making in the digital age still remains underexplored and lacking in proven results.

Topics likely to be of interest in this mini-track include, but are not limited to, following sub-titles with a particular reference to open government and data analytics;

  • Using data for social and governmental innovation
  • Governance to share and exchange data
  • Impact of data use for public problem solving
  • Evidence based decision making using ‘new’ sources of data
  • Data sharing frameworks for unlocking the potential of non-government data
  • Data analytics for public good
  • Processes and consequences of data flow between social sectors
  • Policy-making, decision-making, surveillance
  • Open government data and services
  • Collaboration and public-private partnerships to foster PSI.
  • Socio-technical infrastructures
  • Case studies of applying open data to improve government efficiency and decision making
  • Crowdsourcing platforms
  • Big Data analytics
  • Citizen engagement
  • Open data policy and guide and open government portals and infrastructures
  • Data and information quality
  • Value of data, public values, open data and public sector innovation
  • Data impact on society



Minitrack 2: Digital Government: Past, Present, and Future

Vikas Jain,

Digital Government is an emerging paradigm to deliver government services to citizens, businesses, and other stakeholders through the use of Internet and information and communication technologies (ICTs). Over years, Digital Government development has transitioned from cataloguing, transaction processing to vertical and horizontal integration in both developed and developing nations. The evolution of Digital Government from the informational interfaces of the yester years to the transformational applications of today has in large measures been influenced by many of the contingent environmental factors. The objective of this mini-track is to provide a forum for discussion and presentation of original research highlighting current issues related to technical, organizational, managerial and socio-economic aspects of Digital Government adoption, evolution, implementation and impact. We seek to invite papers that address various aspects of Digital Government projects from a theoretical, conceptual, or empirical perspective to set the stage for future research direction in Digital Government. Both quantitative as well as qualitative studies on Digital Government from developed and developing countries perspectives are encouraged.

We seek to invite papers that address various aspects of Digital Government projects from a theoretical, conceptual, or empirical perspective to set the stage for future research direction in Digital Government. Both quantitative as well as qualitative studies on Digital Government from developed and developing countries perspectives are encouraged.

Suggested topics: Contributed papers may deal with, but are not limited to:

• The development and implementation of Digital Government.
• Frameworks for successful Digital Government implementation
• Social and economic impacts of Digital Government
• Effect of socio-economic factors in Digital Government implementation and adoption
• Cross country comparisons of Digital Government projects
• Digital Government projects in developing countries and developed countries
• Enablers and inhibitors of Digital-Government success
• Models of electronic service delivery
• Frameworks for Digital Government evaluation
• Digital Government and Digital Governance
• Digital Government readiness of government and citizens across countries
• Role of technological and regulatory environment in Digital Government implementation
• E-Citizen and Digital democracy
• Emerging Digital Government issues
• Digital Government using mobile technologies


Minitrack 3: New frontiers of digital government: IoT, Artificial Intelligence, and blockchain in the public sector

Rony Medaglia,

Governments have started to experiment with technologies that have made their appearance in recent years, such as the Internet of Things (IoT), Artificial Intelligence (AI), and blockchain, often struggling to identify its potential value for public sector management, businesses, and citizens. For example, the sensing capabilities of IoT come with a promise to enable data collection at an unprecedented level; the adoption of AI has been heralded as bringing in the ability to tackle complex policy problems and enable the workforce to focus on value added tasks; the distributed ledger technology of blockchain is seen as potentially enabling a revolution in the security and trust mechanisms that lie at the heart of government operations. Besides initial speculation on the promises and risks of these technologies, still little empirical research is available to ground these assumptions.

This minitrack calls for research on critically investigating challenges and potentials in the design, management, and impacts of these technologies in the public sector.

We welcome studies that not only apply existing research approaches to the phenomena of IoT, AI, and blockchain in the government context, but that ideally can unbox novel theoretical implications for the general understanding of digital government that stem from the adoption of these technologies.

eBusiness and eCommerce Digital Commerce (SIGeBIZ)

Track Co-Chairs (include name, title, university, and email):

  1. (primary): Matt Nelson, Illinois State University,
  2. Michael Shaw, University of Illinois,
  3. Troy Strader, Drake University,
  4. Chandra Subramaniam, University of North Carolina – Charlotte,


Description of Proposed Track:

For AMCIS 2019, SIGeBIZ is proposing the focus of the tracks to be on technical, behavioural, design and strategic research issues associated with Digital Commerce.  This encompasses studies of Internet-enabled transactions between consumers, businesses, and other organizations, as well as use of Internet technologies within organizations.  The studies may utilize any research methodology.  Related online business topics such as legal, ethical, and societal issues would also fit in this track.

The eBusiness and eCommerce Special Interest Group (SIG) has assisted with coordinating research tracks at the America’s Conference on Information Systems (AMCIS) for more than 16 years.  Over the course of this timeframe, the eBIZ SIG has greatly benefited from a stable, responsive and reliable group of mini-track chairs, SIG leaders, contributing authors, reviewers and panelists.    The eBIZ SIG tracks received approximately 45 submissions in 2013, 30 paper submissions in 2014, 58 paper submissions in 2015, 45 paper submissions in 2016, 55 paper submissions in 2017 and 47 paper submissions in 2018.    There is little doubt of the continued and growing interest in this line of study.


Opportunities in Leading Journals (if any):

In the past, this track has led to Special Issues in the journal Information Systems and e-Business Management (ISEB), as well as in academic book series in Springers Lecture-Notes Series.




Minitrack 1: Social Media, Social Commerce and Digital Transformation

John Erickson,

Keng Siau

This mini-track recognizes the impact of social media and social commerce on businesses and organizations. Understanding the digital transformative effect that the quickly changing environment related to social media and social commerce has on business, organizations and people is also of critical importance. This mini-track provides a forum for researchers, educators, and practitioners working in the areas of social media and social commerce to meet and exchange research ideas related to digital transformation. The mini-track serves as an outlet for studies related to technology, business models, protocols, industry experiences, legal aspects, security issues, and innovations in social media and social commerce. We welcome all aspects of research related to social media and social commerce and are open to all types of research methods (e.g., simulation, survey, experimentation, case studies, action research, etc.).

The Social Media, Social Commerce and Digital Transformation minitrack welcomes AMCIS category papers in the following areas:

Social Media
Social Commerce
Digital Transformation
Social Media and Social Commerce Innovation
Legal Issues Related to Social Media and Social Commerce
Security Issues Related to Social Media and Social Commerce
Social Media or Social Commerce Business Model Development

The minitrack also serves as an outlet for studies in:
Theory development
Industry Experiences
Case Studies
Action Research

The minitrack is also interested in recent developments in:
Domain-specific conceptual modeling of Digital Transformations


Minitrack 2: Business Models for the Digital Economy

Hans-Dieter Zimmermann,


This mini-track serves as a forum for the presentation and discussion of new and innovative approaches to business models for coping with the challenges of the digital economy and digital transformation of businesses, and beyond. We consider an economy based on the digitization of information and the respective information and communication infrastructure as the digital economy. These developments are creating and are requiring new types of business models. Value creation processes and structures will be altered radically and may be disruptive, new types of products, as well as services, are emerging. New technologies, such as blockchain, AI, or conversational interfaces, are important enablers. Therefore, this mini-track addresses all topics concerned with the analysis, design, development, implementation, evaluation, and control of future business models for the creation of economic value in the digital economy from a communication, organizational, business, economic, and managerial perspective applying a theoretical, conceptual, or practical approach.

Suggested topics include but are not limited to the following:

Challenges and foundations of the digital economy
Analytical and architectural frameworks for new business models
Business model generation and innovation
Disruptive business models in the digital economy
Digital transformation
Digital ecosystems
Blockchain technology
Digitally enhanced products
Industry 4.0 / Industrial Internet/ smart factory/ Internet of things
Conversational commerce
Social media and social networks based business models/ social commerce
Design and modeling approaches/ methods
Evaluation and simulation techniques/ approaches
Industry perspectives on business models
Challenges of converging industries, e.g.: Mobility, Financial industry (e.g., Fintech/ InsurTech), Media industry,Telecommunications.


Minitrack 3: Social Media Platforms for E-Commerce

Wei-Lun Chang,

Yen-Hao Hsieh

Vladlena Benson

Aviv Segev

Recently, social media platforms for e-commerce are popular for users or companies. The amount of data or behavior on social media are huge and accumulated continuously. The power on social media platforms reveals deep meanings; for example, photos, videos, emotions, or microblogs. The meaning of words, photos, or icons is not just the way it has. The sentiment and behavior behind social media platforms have influence and impact on e-commerce.

Enterprises attempt to employ social media platforms to implement e-commerce and increase profits. By using social media platforms, enterprises have lots of opportunities to increase the success of e-commerce businesses. Social commerce gradually emerges on account of practical circumstances and the necessity of business operation. Social commerce also is regarded as an important combination of social computing technologies and the rising social platforms in an online situation that has deep impacts in shaping commercial channels on and off the Internet.

Certain disciplines also cover the scope of social media platforms such as psychology, computer science, communication, management, marketing, and social science. The purpose of this minitrack is to discuss the impact of social media platforms on business in terms of customer, enterprise, and social perspectives. Besides, this minitrack also aims to figure out the critical factors and relations of social media, commerce, and customer behaviors on e-business.

Potential Topics:

l Machine learning and deep learning on social media platforms
l Sentiment analysis in social media for e-commerce
l Social marketing
l Big data analysis on social media platforms
l Social innovation
l Multiple channels and O2O retailing on e-commerce
l Impact and influence of social media platforms on diversity
l Fintech on social media platforms

Enterprise System, (SIGEntSys)

Track Co-Chairs:

  1. (primary): Renée Pratt, Assistant Professor of Information Systems, University of Massachusetts Amherst,
  2. Randy V Bradley, Assistant Professor of Information Systems and Supply Chain Management, The University of Tennessee,


Description of Proposed Track:

The introduction, use and maintenance of enterprise systems (ES) require a significant investment of organizational energy and resources. As such, ES represent the largest IS investment organizations are likely to make. Many organizations are now upgrading, replacing, or extending their original ES. Early versions of ES provided back office functionality that integrated a range of internal business processes, whereas modern ES have evolved to include support for a variety of front office and inter-organizational activities and processes, such as customer relationship management (CRM), human capital management (HCM), and supply chain management (SCM). The design of such large integrated systems represents a major technical challenge, requiring new ways of thinking about business processes, system development, and enterprise architecture.

Because of both their size and their integrated nature, ES are difficult to implement, and are associated with a variety of organizational changes. Organizations expect, but unfortunately do not always realize, significant benefits from their sizable investments in ES. Because of the importance of ES in organizations, educators continue to explore approaches for introducing ES into IS and other business curricula. As such this track will investigate issues to pertaining large-scale systems adoption, implementation, and integration, academic, and practice-based case studies on ES best practices, interdisciplinary concerns with specialized ES in areas such as healthcare and supply chain management, emerging delivery models, and enterprise and business architecture.



Minitrack 1: Healthcare Enterprise Systems: the adoption of Integrated Information Systems in healthcare industry

Ahmad Alibabaei,, Shahid Beheshti University of Medical Sciences

Sadaf Ashtari,, California State University, Sacramento

Integrated Enterprise systems is one of the vital items for digitalization that is in progress in all industries and healthcare industry is not an exception. Using suitable enterprise systems provides an opportunity to improve competitive advantages by increasing efficiency and effectiveness and quality improvement in healthcare industry.

Enterprise systems include different clinical and administrative workflows and applications that should be successfully integrated and implemented to support processes and facilitate operations, administration and decision making in hospitals. Applications such as CDSS or healthcare information systems (HIS) and etc. provide necessary data and information for decision making or operations. However, the lack of integration between different information systems cannot be ignored, there are information systems such as LIS (laboratory Information systems), EHR and etc. that can be a part of healthcare information systems but evidences shows in some cases these systems do not work properly or work separately in hospitals.

On the other hand, by emerging new advanced technologies in healthcare, such as expert systems, critical medical devices, intelligent information systems, digital communication tools and neural networks, it is necessary that healthcare enterprise systems consider them and use them integrated with operation modules to improve staff productivity, healthcare operations, process quality, patient safety, and the overall patient experience.

This mini track looking for research in following areas:

  • Different modules and their applications in Healthcare enterprise systems
  • Implementation procedure and challenges of Healthcare enterprise systems in hospitals
  • Utilizing new technologies in Healthcare enterprise systems
  • Integration of different modules in Healthcare Enterprise Systems
  • Healthcare enterprise systems effects on efficiency and effectiveness of healthcare operations, reducing costs and increasing patients’ satisfaction.


Minitrack 2: Integration and Transformation Challenges in the Era of Digitalization: Managerial and Technological Perspectives

Christian Leyh,

Raoul Hentschel

Enterprise systems (ES) are extremely complex software packages designed for integrating data flow across an entire company. Due to fast changes in the economic environment enterprises face numerous external as well as internal challenges which in turn require effective governance and coordination of internal but also intercorporate business processes. Therefore, the successful implementation, adoption, integration and use of suitable software systems are essential for coping with these challenges. These systems have to be easily adjustable to allow fast reactions to continuous business changes as well as to new disruptive technologies that emerge within digitization processes. As a consequence, there is a huge demand for adaptable enterprise software. This especially applies to enterprise resource planning (ERP) systems as fully integrated and comprehensive solutions for supporting business and digitalization processes on a company-wide level. However, a tendency towards more architectural flexibility regarding enterprise systems and also a certain rejection of strongly integrated approaches can be observed. Today, enterprises increasingly aim to support individual business areas with separate area- or task-specific systems. This results, despite past efforts towards system consolidation, in heterogeneous and complex software landscapes consisting of different software system types and components (e.g., CRM, SRM, SCM or function-oriented components like machine learning systems or large-scale databases) with challenging integration requirements. With powerful end user tools and emerging disrupting technologies (like cloud computing, financial technologies (FinTech), internet of things (IoT) and service oriented architecture (SOA)) at hand managing these landscapes that encompass totally different strands of technology becomes even more demanding.

However, benefitting from these chances and new technologies calls for new management and integration approaches. Despite the experience of several decades, implementation-, adjustment- or integration-projects on the company-level still heavily strain the entire company and its resources as they imply severe intrusions into the enterprises´ structures and processes. Thus, a comprehensive and well-designed project management embedded in long-term (digital) transformation approaches still is an essential component of any significant change in the enterprise system landscape.

This minitrack aims to discuss various facets and characteristics of enterprise system transformation in the light of digital disruption and the resulting integration challenges caused by new technologies such as cloud computing, IoT or FinTech. Therefore, we invite papers (empirical and theoretical) that examine those topics from technological, organizational or managerial viewpoints.

Potential paper topics (but not limited to):

  • Enterprise systems and business processes supported by cloud computing
    • Blockchain-based financial (FinTech) and trust services integrated within enterprise systems
    • Enterprise systems and internet of things (IoT) services
    • Issues around ERP on demand, ERP‐as‐a‐service, ERP in the cloud, Mobile ERP
    • Management of the software development process during an enterprise system implementation in a cloud environment
    • Enterprise infrastructure shifts due to digital disruption
    • Critical success and failure factors, risk management in enterprise system implementation and integration projects
    • Cross‐company integration of enterprise systems
    • Effects of technological innovations (such as in memory computing)
    • Benefits, Barriers, Costs of FinTech /SOA / cloud technology
    • ERP and/or FinTech / SOA / Cloud case studies
    • Organizational, political, and cultural barriers related with ERP/ Fin Tech/ SOA/ cloud computing adoption
    • New project or IT management approaches in the context of enterprise system landscapes (i.e. Lean IT management)


Minitrack 3: Enterprise Architecture and Organizational Success

Frank Armour,

Peter Loos

Stephen Kaisler

  1. Alberto Espinosa

Enterprise Architecting (EA) is the process of developing an enterprise Information Technology architecture – both its description and its implementation. An EA description focuses on a holistic and integrated view of the why, where, and who uses IT systems and how and what they are used for within an organization. An enterprise architect (and his/her team) develops the strategy and enables the decisions for designing, developing, and deploying IT systems to support the business operations as well as to assess, select, and integrate the technology into the organization’s infrastructure. Alignment between business and IT has remained one of the top three issues for CIOs and IS managers for several years as reported by CIO magazine.

An EA implementation focuses on remediating, renovating, or replacing IT systems in compliance with the EA description to achieve the proposed benefits. EA is central to the execution of business strategies. Organizations vary in their degree of EA maturity. While the research literature has devoted substantial attention to the development of effective EA frameworks and the alignment of business and IT, there is very little empirical evidence about the organizational benefits of EA. For example, we know very little about which processes, approaches or coordination practices lead to an effective architecting effort or whether this effort leads to measurable organizational benefits.

Consequently, we are soliciting paper submissions that: advance our knowledge of EA; help us learn about effective processes and approaches to effectively manage the EA; and begin to identify ways to measure the organizational benefits derived from EA. Papers will be solicited in several areas, including, but not limited to the following:

• Architecting Processes, Methodologies and Practices
• Architectural Frameworks and Theory
• Tools and Techniques Supporting Architecting
• Service-Oriented Architectures (including Web Services)
• System versus Software Architectures
• Addressing EA Challenges
• Integration of EA with IT Governance and SOA
• Surveys and Case Studies
• EA and Organizational Success

Global, International, and Cross Cultural Research in Information System (SIGCCRIS)

Track Co-Chairs:

  1. (primary): Pnina Fichman, Professor of Information Science, Indiana University,

 Description of Proposed Track:

Globalization has historically been tied to technological innovation, and the present era of a networked information society is no different. Information systems (IS) have provided the infrastructure for multinational businesses, created new cultural connections irrespective of geographic boundaries and distances, and allowed an increasingly mobile global population to be connected to their friends, families, and cultures no matter where they are. The track welcomes submissions that relate to all aspects of global IS, or IS research situated in a global, international or cross-cultural context. The track is open to all methodological approaches and perspectives. Topics of interest include, but are not limited to:

  • Research that considers the impacts of cultural values on information systems use, adoption or development
  • Research on global IT sourcing strategies
  • Cross-national and cross-cultural comparisons of IS adoption, use and development
  • Effects of global social computing on organizational work organization and practices
  • Issues relating to globally distributed teams
  • Issues relating to IT adoption at the national level
  • Issues relating to global knowledge management
  • Issues relating to cross-national legislation and regulation
  • Issues relating to global information governance
  • Use and impacts of IT in the context of multinational organizations
  • Issues relating to security in information systems that span multiple countries
  • Single country studies showing implications for other locations or results different from other contexts
  • Multi-country studies of IS adoption, use, and development

Minitrack 1: Knowledge Management and Collaboration in Global Information Systems

Mahesh Raisinghani,

In learning from the past & charting the future of global information systems, the key question is what are the best and/or next practices in building a collaborative enterprise using global information systems? While global organizations recognize that information and knowledge are vital to their operation, they do not know the best way to identify, value, cost, manage and realize the benefits of their intellectual assets. This is probably due to a knowledge gap between theory and practice. Consequently, technology (viz., hardware, software, DBMS, networks) is often seen as a solution to the problem, rather than an increased focus on the content (viz., data, information and knowledge). A holistic focus on the content that includes knowledge and information as an integral part of the information system will lead to a more differentiated competitive advantage.

As more countries join the ranks of the industrialized nations, the sophistication of the global market and the number of global competitors have eliminated any advantage to a simple presence in international markets. The focus of this mini-track will be on understanding the fundamental conditions of the industry and bridging the knowledge gap in global information systems.

Suggested Topics:

This AMCIS 2019 Mini-Track on Knowledge Management and Collaboration in Global Information Systems encourages the submission of quality papers and panel and workshop proposals dealing with (but not limited to) the following topics:
• Best and next practices in building a collaborative enterprise using global information systems
• Managing intellectual capital in MNEs/impacts of social, cultural, political, and economic issues
• How knowledge management can be leveraged at the social level, in societies such as sub Saharan Africa
• Knowledge management / multinational IT resource management
• Case studies of applications and lessons learned from success and failure in knowledge management and collaboration in global information systems
• Comprehensive reviews of previous studies on knowledge management and collaborative technologies in global organizations
• Analyses of different research methods and their impact on the study of knowledge management and collaboration using global IT/IS in organizations and their contribution to theory
• Global IT/IS to support innovation/creativity/knowledge management/ collaboration and the related governance issues (e.g., ODESK, ELANCE, LIVEOPS, INNOCENTIVE, TOPCODER, MECHANICAL TURK, CROWDFLOWER, CASTINGWORDS, SAMASOURCE, and so forth)
• Cross-cultural issues related with the impact of conflicting national or organizational cultures on knowledge sharing



Minitrack 2: Cultural and Behavior Related Aspects in Information Systems

Barbara Krumay,

Everist Limaj

The interrelation of social aspects, such as culture, with information systems (IS) is an important research area, particularly, since IS projects continue to struggle due to cultural phenomena such as change resistance. Research in this area is manifold and includes culture and behavior related aspects of IS stakeholders (designers, programmers, managers, users) on different levels, such as organizational, managerial, and societal levels. Cross-cultural studies comparing design, development, and use of IS in different countries cover only some facets of culture in IS. This mini-track focuses on societal, organizational, and managerial issues of cultural and behavior related aspects of IS including trust, conflict and knowledge sharing. It aims at achieving a deeper understanding of topics such as culture and related aspects integrated in IS, cultural contexts and the IS life cycle, and stakeholder group cultures and IS governance and management beyond pure cross-cultural aspects.

Global Development (SIG GlobDev)

Track Co-Chairs:

  1. (primary): Sajda Qureshi, Professor, University of Nebraska Omaha,
  2. Ricardo Gomez, Associate Professor, University of Washington, USA
  3. Kweku-Muata Osei-Bryson, Professor, Virginia Commonwealth University, USA.

 Description of Proposed Track:

Scholars in Information Systems are investigating societal impacts of ICTs on people, data and things, research in Information and Communication Technologies (ICT4D) is becoming increasingly diverse. Current innovative uses of blockchain technologies to track refugees, offer new identification mechanisms, healthcare tracking for epidemics and the use of cryptocurrencies to offer payment systems are offering new ways for people to bring about improvements in their lives. Digital innovations are offering financial inclusion, health and wellbeing to those who were previously left out of opportunities to improve their lives from the global economy.

While drawing upon theories that help understand these emerging phenomena, research in ICT4D and IS also requires attention to the contextual challenges facing practitioners in the field. There have been attempts to develop theories that enable these challenges to be understood. An interesting and significant issue is whether ICTs can play a sustaining, value-adding role that enables societies to move beyond the conditions that cause mass discontent to beneficial development for all. Such a role may include supporting social groups in: identifying and defining achievable goals, acquirable resources, and constraints to be acknowledged and if possible overcome; supporting sustainable & secure collaboration, offering health and wellbeing; and financial inclusion.

Opportunities in Leading Journals: Information Technology for Development Journal.


Minitrack 1: Blockchain for Development

Paulo Rupino Cunha,

Piotr Soja

Marinos Themistocleous

Blockchain is emerging as a very promising technology. It is based on a shared, distributed ledger, where transactions can only be registered by consensus in a network of peers, using cryptographic mechanisms that render the records virtually immutable. This enables transparency, auditability, and resilience. Additionally, Blockchains can also store and enforce smart contracts – pieces of code that are executed automatically once predetermined conditions are met – further reducing uncertainty and promoting confidence among stakeholders that would not normally trust each other and, thus, dispensing with middlemen.

This has led to innovative experiments in high profile areas, such as financial services, insurance, healthcare, value chains, shipping and logistics, Internet-of-Things, Intellectual Property Rights licensing, and crowdfunding, among others.

In addition, Blockchain also holds a huge potential for development in general and emerging economies in particular. It can foster more democratic mechanisms and help fight corruption. It can enable secure and lean ID mechanisms, reduce the number of unbanked, prevent voting fraud and tax evasion, improve government management of public benefits, reduce commissions on remittances of emigrants, control donations and charity initiatives, or ensure integrity of public records.

In the past, we have seen emerging economies lag in ICT adoption when compared with developed counterparts. With Blockchain, however, the opportunity exists to implement the technology in the same time frame, to address afflicting areas and even leapfrog established solutions in others.

Topics of interest for this minitrack include, but are not limited to:

– The social and organizational impact of Blockchain for Development
– Blockchain for Development case studies, applications, and implementations
– Alternative ID systems based on Blockchain
– Blockchain in e-government and public administration
– Barriers and enablers in the adoption of Blockchain for Development
– Blockchain and traditional pain points in Development
– Blockchain and voting
– Blockchain and the legal system
– Blockchain and regulatory frameworks
– Smart contracts
– Alternative uses of the Blockchain
– Tokens, ICOs, fundraising
– Blockchain and disruptive innovation
– Business models supported on Blockchain



Minitrack 2: Information Communication Technologies in Asia

Xusen Cheng,

Siyuan Li

Information and communication technologies (ICTs) have long been associated with a country’s innovativeness and development. Asia, as one of the fastest growing regions in the world, benefits a lot from its fast development in country-level ICT infrastructures. With the recent initiative of the Silk Road Economic Belt and the 21st-Century Maritime Silk Road (the Belt and Road initiative for short, from Asia to Europe and Africa), Asian countries, especially China, will tighten the economical relationships among the countries on the paths of Belt and Road. In this process, ICT will play an important and critical role in the international trade, collaborations and communications. This mini-track targets on the ICT impacts on country-level/organizational level/user level collaboration and developments as well as how ICT affects economic and market performance in the countries/regions in Asia.

Topics of interest in this mini-track include but are not limited to:

– ICT in mobile commercialization
– ICT’s impact on developing countries’ economy
– ICT and sharing economy in in the developing regions in Asia, Europe and Africa
– The international communications and collaborations among the countries on the paths of the Belt and Road
– How ICT enables and facilitates corporate-level business activities across countries
– Government policies and ICT development
– Cybersecurity in developing countries
– Trust, privacy, and social issues in ICT for development
– ICT’s impact on human welfares in the developing countries in Asia, Europe, and Africa



Minitrack 3: ICT4D Issues, Challenges, and Opportunities

Manoj A Thomas,

Yan Li

Sustainability of ICT4D programs is essential to maximize its long-term impact and maintain stakeholder support (Heek et al., 2009). Although literature identifies many ICT4D prototypes and pilot studies, issues and challenges related to their long-term viability and sustainability have not been sufficiently explored. Equally important is impact assessment (Weiss, 1995) at all stages of an ICT4D initiative, short of which progress evaluation, program institutionalization, and articulation of development impact will remain unaccomplished (Heeks 2017).

We welcome engaging discourse on the variety of issues, challenges, and opportunities related to sustainable ICT4D programs and impact assessment. Suggested topics include, but not limited to:

  • Issues and challenges in transitioning from prototyping and pilot studies to sustainable long-term solutions.
  • Institutionalization of ICT4D initiatives to achieve long-term development impact.
  • Role of government agencies, NGOs, and local organizations in fostering sustainable capacity building.
  • Business models for revenue generation and funding of ICT4D programs and related challenges.
  • Empirical approaches to assess long-term viability and sustainability of ICT4D initiatives.
  • Novel strategies and cross disciplinary approaches for impact assessment of immediate, intermediate, and long-term ICT4D goals.

Heeks, R. (2017) Information and Communication Technology for Development (ICT4D). London and New York: Routledge.
Heeks, R., & Molla, A. (2009) Compendium on impact assessment of ICT-for-development projects Development Informatics. Manchester, UK: Development Informatics Group.
Weiss, C. H. (1995) Nothing as practical as good theory: Exploring theory-based evaluation for comprehensive community initiatives for children and families. New approaches to evaluating community initiatives: Concepts, methods, and contexts, 1, 65-92.


Minitrack 4: ICTs in Africa: Research on Success Stories and Failures

Solomon Negash,


Information and Communication Technologies (ICTs) are at the center of any business process that links suppliers, customers, government regulators, and competitors. Many organizations in Africa and other developing economies have used ICTs to successfully achieve economic development and growth. This mini-track invites researchers and practitioners to share and analyze their success stories, failures, mistakes, and advice pertaining to the diffusion, adoption, implementation and use of ICTs to enable linkages between stakeholders that can ultimately contribute to development.

The minitrack welcomes research that would further the larger goal of socioeconomic and human development in particular marginalized communities across Africa and developing economies. Papers in the following topics and more are welcome:

  • ICTs in social businesses
  • eLearning, eHealth, eCommerce, and eGovernment
  • ICT in economic development
  • Government policy and institutional frameworks for developing economies
  • Privacy and security issues in developing economies

NOTE: Authors of best papers in the ICTs in Africa Minitrack will be invited to submit revised versions for fast-track review and possible publication in the African Journal of Information Systems (AJIS):

Minitrack 5: Digital Innovations for Development

Jolanta Kowal,

Pamela Abboth,

Juho Mäkiö,

The current level of information and communication technologies for development (ICT4D) is a significant part of the modern economy. However, socioeconomic development is not possible without digital innovation. Novel ICT-solutions support different countries to improve their business competitiveness as well as social, and political development. The special challenge of ICR4D is helping poor and socially excluded people and marginalized communities. The objectives of this mini-track focus on how digital innovation opportunities like Cyber-physical systems, blockchain or data analytics can lead to socioeconomic growth, including the human capital development, the well-being of society, and fostering social development. We are interested in ICT4D effects in the spheres of marketing, customer relationship management, enterprise resource planning, business intelligence, human resource management, alternative trading system, or innovative management systems, among many others. Transdisciplinary innovative bridging the digital divide and providing equitable and sustainable access to technologies as a factor of international development are especially welcome.

We are seeking papers dealing with digital innovation for development in their various facets, such as business, technical, social, political, cultural, economic, legal, and educational. Possible topics of interest to this mini track include but are not limited to the following five issues:

  • The transdisciplinary approach to digital innovation, artificial intelligence and sustainable development (CPS, smart cities, smart grid, intelligent systems, mobile money, etc. )
    • Data, ethics and digital inclusion (Blockchain, analytics, social inclusion/exclusion, information literacy, etc.)
    • Digital technologies, work, identity and dignity
    • Communities, connectedness, digital platforms, and the self
    • ICT innovations for Customer relationship management

    More detailed themes related to mentioned issues could cover:
    • E-governance challenges for innovations
    • ICT innovations in IT governance
    • Innovative capability in the Human capital of IS development
    • Innovative application of IT in education
    • Innovations for ICT Social media
    • ICT innovations in healthcare
    • Innovative ICT strategy and as a tool for Business model design
    • Integration IT in Enterprise resource planning systems
    • New IT tools for delivering marketing innovations
    • Cybersecurity agenda as a basis for innovations
    • Open innovation IT solutions
    • IT as a driving force of Business Intelligence innovations
    • Big data capabilities as a source of competitive advantage for innovations
    • IT solutions for alternative innovative trading systems

NOTE: Authors of best papers in the ICTs in Global Development track and mini track Digital Innovations for Development will be invited to submit revised versions for fast-track review and possible publication in one of the journal:
Information Technology for Development (ITD) –



Minitrack 6: Health Equity

Nilmini Wickramasinghe,

Philip F. Musa


As noted by the WHO: equity is the absence of avoidable, unfair, or remediable differences among groups of people, whether those groups are defined socially, economically, demographically or geographically or by other means of stratification. “Health equity” or “equity in health” implies that ideally everyone should have a fair opportunity to attain their full health potential and that no one should be disadvantaged from achieving this potential. Health Equity comes in multiple forms including access to healthcare, quality across social strata, demographic dimensions, and affordability. Policy under many of these circumstances tends to come from the government at central, regional and local levels. Health Equity and Policy also crosses over international boundaries. Globally, there are institutions such as WHO that have an interest. For example, the Institute for Health Metrics and Evaluation (IHME) and WHO that worries that governments under-invest in human capital because rewards arrive slowly, e.g., it can take 20 years to raise a healthy, educated cohort of young people and another 50 for them and their successors to replace the creakier generations currently in the workforce.

The objective of this mini-track is to identify appropriate, efficient, high quality, high value and sustainable solutions to effect better health equity globally. We are soliciting work-in-progress and completed research papers covering technical organizational, behavioral, economical, and/or managerial perspectives in this area. Topics for consideration would include (but are not limited to):

Policy formation and evaluation
Measurement of health equity
Case studies of local, regional and national interaction
Health literacy
Technology medicated solutions to reduce health inequalities
Social determinants of Health in Developing economies
* Health disparities in Developing Economies
* Healthcare Infrastructure and capacity building
* Public Health Emergency management Systems and Operations Centers
* Lessons learned from Public Health Epidemics (e.g., The 2014 Ebola Outbreak and Zika virus)
* Application of technology for Healthcare Surveillance (e.g., for Flaccid Paralysis)
* Readiness for Cloud Computing to enhance Healthcare in Emerging Economies
* Implementation of cleaner and alternative energy for Healthcare outreach



Minitrack 7: ICT Issues in Emerging and Transition Economies

Grażyna Paliwoda-Pękosz,

Piotr Soja

Paulo Rupino Cunha


Emerging economies are characterized by a low but growing per capita income and an ongoing process of institutional transformation and economic opening. Transition economies are a particular case of emerging economies which have abandoned the communist-style central planning system and committed to substantial reforms to adopt a free market approach.
These fast growing emerging and transition economies play an increasingly significant role in the global market, with information and communication technology (ICT) being a key driving force in this process. However, despite their growing importance, research that specifically addresses the specificities and different challenges of ICT in emerging and transition economies is still scarce, when compared with the body of knowledge for developed countries.

The objective of this mini-track is to encourage more research in this topic by providing a forum for interested authors to disseminate their research, compare results, and exchange ideas.
We are seeking papers dealing with ICT in the specific context of emerging and transition economies in their various facets, such as business, technical, social, political, cultural, economic, legal, and educational. Possible topics of interest to this mini track include but are not limited to the following:

  • Innovative ICT-supported services and business models
    • E-government, e-democracy, and citizen participation
    • ICT in healthcare
    • ICT governance and management
    • Design and deployment of ICT in small and medium-sized enterprises
    • Success factors, barriers and risks of ICT adoption
    • Return on ICT investment (financial and other)
    • ICT in global supply chains
    • Off-shoring and outsourcing of systems and services
    • Applications of ICT in education



Minitrack 8: ICT for Development in Latin America

David Nemer,

Sara Vannini

ICTD research has led scholars to conduct studies in a wide variety of countries, spanning the globe. The coverage of countries and regions in the literature, taken together, is extensive; however, some countries and regions have received far greater interest from scholars than others. Multiple reviews of the literature have noted the high number of studies about India, as well as high concentrations of studies about Asian and African. Common to these reviews is the observation that studies about the countries of Latin America are few. Latin American is a region that has been overlooked by ICTD researchers, and is a “continent” full of potential, “waiting” to be studied because it provides researchers with rich settings: desperate disease and poverty, military dictatorships, multinational corporations and political intrigues. Thus, studies of Latin America may be generalizable and useful to ICTD researchers that focus on other regions, it gives us a unique opportunity given the gap in knowledge.

While drawing upon theories that help understand these emerging phenomena, research in ICT4D and Latin America also requires attention to the contextual challenges facing practitioners in the field. There have been attempts to develop theories that enable these challenges to be understood. Global pressures, socio-economic pressures, disruptive technology, and the emergence of multi-stakeholder networks are some of the forces being studied. An interesting and significant question is whether ICTs can play a sustaining, value-adding role that enables societies to move beyond the conditions that cause mass discontent to beneficial development for Latin America. Such a role may include supporting social groups in: identifying and defining achievable goals, acquirable resources, and constraints to be acknowledged and if possible overcome; supporting sustainable & secure collaboration, offering health and wellbeing; and financial inclusion

This minitrack will take place in the Global Development workshop, which addresses questions that provide new and meaningful definitions of Development, such as, Can ICTs support the development that will lead to improvements in lives of individuals, communities and regions? And inevitably, one needs to ask questions about how to better understand these problems and challenges. The papers in this minitrack will also further the knowledge of what we know about how ICT enables the needs of Latin America and how they can be met in a manner that preserves the ability of the planet to support human life.

The relevant topics below are the topics relevant to this minitrack and the papers should also have a focus on Latin America:

Innovations in blockchain, cryptocurrencies for inclusion and sustainable development.
Open source communities that offer innovations for financial inclusion, health and wellbeing
Theoretical lenses and/or empirical studies that enable an understanding of: ICTs & Sustainable Development; ICTs & Peace building; ICTs & Disaster Recovery.
Internet of things and ICT artifacts on the cloud that support holistic Development.
Security & Technological constraints on the use of ICTs for development
The role of government policy in fostering ICT human capital, cooperation and capacity building
Innovations in health and wellbeing
Social networking for Development, ICT human capital and capacity building
Critical and theoretical perspectives on the digital divide and social inclusion
Challenges of ICT human capital and capacity building in remote regions
Educational systems; content provision and delivery; developing ICT skills
Mobile technologies as infrastructure for ICT human capital and capacity building
Frugal Innovation and innovative ways in which technologies are applied in developing regions.

Green IS and Sustainability (SIGGreen)

Track Co-Chairs:

  1. (primary): Pratyush Bharati, University of Massachusetts, Boston,
  2. Chadi Aoun, Carnegie Mellon University,
  3. Savanid (Nui) Vatanasakdakul, Macquarie University,


Description of Proposed Track:

Sustainability and climate change are global issues, with many cultural, organizational, technical, social, regulatory, economic, and individual dimensions. Just as computer-based information systems have been a driving force for societal progress, Green IS can be a driving force for strategic sustainable solutions in organizations and communities.

Green IS enables the transformative power of information systems to support the multiple dimensions of sustainability. It addresses the world’s greatest challenges including shrinking access to non-renewable resources, decreased energy and food security, and environmental degradation due to climate change. IS can play a pivotal role in enabling sustainable solutions, which greatly increase the effectiveness and efficiency of modern communities and enterprises. Consequently, IS research can contribute in such transformation towards a multidimensional perspective to sustainability.

This track is open to any type of research within scope of Green IS and Sustainability as well as those that adapt research and industry experience into teaching cases and modules.


Minitrack 1: Sustainable Transformation

David Sundaram,

Gabrielle Peko

Valeria Aleksandra Sadovykh

Daud Ahmed

Sustainable management aspires towards balancing and integrating social, economic and environmental dimensions. Existing roadmaps, frameworks and systems do not comprehensively support sustainable transformation nor do they allow decision makers to explore interrelationships and influences between the sustainability dimensions. This leads to silo based decision making where vision and strategies are not mapped to execution, and sustainability modelling and reporting processes are uncoordinated. This is true at the micro level in the life of individuals and families and at the macro level in organizations, supply chains and societies as a whole. The purpose of this minitrack is to explore concepts, models (qualitative, quantitative, optimization, simulation), processes, frameworks, architectures, roadmaps, and systems that will enable individuals, families, organizations, supply chains, and ultimately society to become more sustainable. We seek papers on approaches that enable us to support, share, measure, benchmark, model, quantify, qualify sustainability goals, practices, performances, and indicators. This minitrack also welcomes other relevant topics to Green IS and sustainability, that do not clearly fit in other minitracks.



Minitrack 2: Maritime Informatics

Michalis Michaelides,

Herodotos Herodotou

Mikael Lind

Rick Watson

According to the International Maritime Organization (IMO), international shipping moves about 90 per cent of global trade and is the most efficient and cost-effective method for the international transportation of most goods. Because of its efficiency, shipping is critical to future sustainable global economic growth. Thus, the advancement of sustainable shipping and maritime development is a major priority for IMO, which is the UN agency responsible for global shipping standards, safety, security, and environmental impact.

Shipping is an old industry, starting with river trading on the Euphrates at the beginning of agricultural development. A ship’s captain has considerable autonomy, and the industry can be characterized as many independent actors (e.g., ship captain, port authority, terminal operator, tug master, pilot, and shipping agent) who engage in episodic tight coupling (e.g., a pilot meeting a boat and guiding it into harbor) for mutual benefit.

The shipping industry has been a late starter to digitization, possibly because of the long history of high autonomy and the lack of inexpensive high bandwidth communication when on the ocean. The lack of information sharing impedes collaboration and reduces efficiency, safety, and sustainable. As a result, a group of scholars associated with RISE Viktoria in Gothenburg formulated a new IS topic, namely Maritime Informatics, which studies the application of information systems to increasing the efficiency, safety, and ecological sustainability of the world’s shipping industry. In mid-2014, the first scholarly post in Maritime Informatics was established within the Center for Digital Innovation, a cooperative effort of the University of Gothenburg and Chalmers University of Technology. The position is partly funded by the Swedish Maritime Administration.

The track seeks submissions that address some of the following topics or others related to the general notion of Maritime Informatics as defined in this call:
– Design of an information sharing system for the shipping industry that enhances coordination and planning
– Design of an information sharing system for an ecosystem constrained by a culture of limited cooperation
– Design of an information sharing system for the shipping industry that enhances efficiency, safety, and ecological sustainability
– Appropriate standards for data sharing within the shipping ecosystems
– The role of real-time digital data streams in enhancing shipping efficiency
– The role of information systems in increasing the efficiency of episodic tight coupling
– The digitization by the shipping industry of its natural, human, and economic capital to improve efficiency, safety, and ecological sustainability
– The contribution of information systems to effective sea traffic management
– Theoretical basis for informing Maritime Informatics
– Prior research for accelerating the development of Maritime Informatics
– Application of information systems in other domains for inspiring the adoption of digitization in the maritime sector
– Intelligent processing of marine Automatic Identification System (AIS) data
– Intelligent processing of environmental monitoring data from sensors (on buoys or UAVs)
– Intelligent processing of data related to the automatic tracking of cargo, machinery and people in a smart port environment
– Extracting value and combining marine related data streams to create additional value
– Ensuring the integrity of the marine related data
– Data cleaning, validation and reconstruction of faulty/missing marine related data
– Fusion of all the information coming from the various marine related sources
– Dealing with uncertainty and conflicting information from marine related sources
– Extracting useful information out of the marine related data based on the user requirements
– Services that support organizational decision-making marine related activities (e.g., scheduling allocation of ships to port services, stowage planning)

Minitrack 3: Information Systems for Sustainable and Resilient Businesses and Supply Chains

Viet T. Dao,

Thomas Abraham

Daniel Rush

Organizations are increasingly demanding sustainable and resilient business strategies, activities, and supply chains. While the effort to address issues such as the rapid depletion of natural resources, concerns over wealth disparity, and corporate social responsibility is difficult, companies have increasingly recognized that business strategies that boldly embrace sustainability have resulted in companies’ being successful in delivering financial, environmental, and social values to themselves as well as related stakeholders (MIT Sloan Management Review report, 2011).This can be especially true in the face of threats such as natural disasters that strain traditional supply chains (Sheffi and Rice, 2005), and require new and resilient information systems approaches to address their challenges (Wang, Gao and Ip, 2010).

In order to develop capabilities to address issues that affect their people, profits, and planet, businesses need to engage in wide ranging activities such as changing business culture, redesigning business processes, etc. (Hart & Milstein, 2003; Porter & Kramer, 2006). More importantly, research as well as management practice have illustrated that to be truly sustainable, companies should take a holistic approach that includes participation of multiple business functions. Additionally, businesses should focus on not only their own sustainable business operations but also sustainable business practices across the supply chain, (Kleindorfer, Singhal, & Van Wassenhove, 2005; Dao, Langella, & Carbo, 2011; Elliot, 2011).

Given the recognized role of IT resources in enabling business capabilities within and across supply chain partners (Rai, Patnayakuni, & Seth, 2006; Jain, Wadhwa, & Deshmukh, 2009; Zhang, Luna-Reyes, Jarman and Tayi, 2015), it is arguable that IT resources should be critical in enabling firms to develop capabilities to address sustainability issues both within firms and across their supply chain through coordination with supply chain partners (Melville, 2010; Dao et al., 2011, Maholtra, Melville, Watson, 2013). We invite research from all business areas, including MIS, management, supply chain and operation management, and particularly inter-disciplinary research that examines the role of IT resources in conjunction with other business resources in enabling firms to develop sustainability strategy that address all aspects of the triple bottom line, both within firms and across supply chain partners. Recent developments in using Blockchain to support energy markets (Wagman, 2017) and to support transparency in supply chains (Casey and Wong, 2017) offer potentially interesting avenues for Green IS research.

Topics of interest include, but are not limited to:

– IS enabling sustainability coordination and assessment within firms and across supply chains
– IS enabling sustainable innovations
– The application of IS to disaster relief and recovery supply chains
– Intertwining of environmentally and socially sustainable practices
– Using technologies like blockchain and cryptocurrencies to facilitate supply chain transparency and to improve energy markets
– IS enabling environmentally and socially sustainable business operations
– Sustainability vision and strategy within and across firms

Casey, M.J. & Wong, P. (2017). Global Supply Chains Are About to Get Better, Thanks to Blockchain. Harvard Business Review.
Dao, V., Langella, I., & Carbo, J. (2011) From green to sustainability: Information Technology and an Integrated Sustainability Framework. Journal of Strategic Information Systems, 20(1), 63-79.
Elliot, S. (2011) Transdisciplinary perspectives on environmental sustainability: a resource base and framework for IT-enabled business transformation. MIS Quarterly, 35(1), 197-236.
Hart, S., & Milstein, M. B. (2003). Creating Sustainable Value. Academy of Management Executive, 17, 56-67.
Jain, V, Wadhwa, S, & Deshmukh, S. G. (2009). Revisiting information systems to support a dynamic supply chain: issues and prospective. Production Planning & Control, 20, 17-29.
Kleindorfer, P.R., Singhal, K., & Van Wassenhove, L.N. (2005). Sustainable Operations Management. Production and Operations Management, 14, 482-492.
Malhotra, Arvind; Melville, Nigel; and Watson, Richard T.. 2013. “Spurring Impactful Research on Information Systems for Environmental Sustainability,” MIS Quarterly, (37: 4) pp.1265-1274.
Melville, N. (2010) Information Systems Innovation for Environmental Sustainability. MIS Quarterly, 34(1), 1-21.
MIT Sloan Management Review report (2011) Sustainability: The “Embracers” Seize Advantage.
Porter, M., & Kramer, M. (2006) Strategy & Society: The Link Between Competitive Advantage and Corporate Social Responsibility. Harvard Business Review, 84(12),78-92.
Rai, A., Patnayakuni, R., & Seth, N. (2006). Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities. MIS Quarterly, 30, 225-246.
Sheffi,Y., Rice, J. B. Jr. “A Supply Chain View of the Resilient Enterprise.” MIT Sloan Management Review. 47, no. 1 (Fall 2005): 41–48.
Wagman, D. (2017). Will Energy Offer the Next Market for Blockchain? IEEE Spectrum.
Wang, J. W., Gao, F., and Ip. W. H. “Measurement of Resilience and Its Application to Enterprise Information Systems.” Enterprise Information Systems. 4, no. 2 (May 1, 2010): 215–23. doi:10.1080/17517571003754561.
Zhang, J., Luna-Reyes, L., Jarman, H., Tayi, G. (2015). Information Systems to Support Sustainable Consumption and Sustainable Supply. Information Technology & Management, 16, 1-4.



Minitrack 4: Data Analytics for Designing and Managing Sustainable Practices

Babita Gupta,

Ganesh P. Sahu

Green IS utilizing data analytics tools combined with the use of technologies such as biometrics, RFID, IoT, and AI offer organizations endeavoring for environmental sustainability to create new knowledge and insights. These insights can help organizations better connect and configure the disparate system of human activities into an integrated and interlocking whole. Use of big data and location analytics can help align the three dimensions of green IS – technology, people, and institutions. For example, location analytics can contribute to the design and functioning of sustainable smart cities and have the potential to enable sustainable ecological, economic and social practices. IS researchers are therefore presented with opportunities to investigate the impact of big data, location analytics, biometrics, and similar technologies in enhancing sustainable practices. This mini track invites research papers to understand the theoretical framework and enabling technologies that inform the integration of infrastructures and urban services, social structures, and governance.

Suggested Topics:
• Models and metrics using IS technologies in improving energy efficiencies in organizations
• Big Data/Analytics in Green IS management
• Use of analytics to promote sustainability and competitiveness
• Role of online social networks in promoting environmental sustainability
• Monitoring and recording the environmental impact of business processes utilizing emerging technologies such as IoT
• Studies in use of location analytics in sustainability efforts in organizations/industries
• Exploring models for systems integration, entrenched organization culture, employee & consumer behavior, costs, and scalability in Green IS context
• Role of AI in green IS
• Information systems for raising environmental awareness
• Privacy and security issues in the environmental sustainability context



Minitrack 5: Artificial Intelligence for Sustainability

Rohit Nishant,

Jacqueline Corbett

Mike Kennedy

Two topics dominating the public discourse these days are artificial intelligence (AI) and sustainability. AI is expected to drive a significant shift in the way business is conducted and these technologies are already becoming part of firms’ operations. Between 2011 and 2016, mentions of AI in 10K filings of S&P 500 companies increased eightfold (Riffle, 2017). Clearly, exiting opportunities exist for AI applications, not just for companies but also for society at large. As Colin Angle, CEO of iRobot remarked: “It’s going to be interesting to see how society deals with artificial intelligence, but it will definitely be cool” (Marr, July 25, 2017).

While there is excitement an optimism around AI, there is an equal amount of trepidation and pessimism around the pace of climate change and environmental sustainability. In October 2018, the latest report from the UN Intergovernmental Panel on Climate Change (IPCC) revealed that irreversible damage has already been done to the planet and that “rapid, far-reaching and unprecedented changes in all aspects of society” are needed to avoid disastrous effects of climate change (Miller and Croft, 2018). In light of such a critical challenge, it is incumbent on the information systems (IS) community to use the best and most promising technologies, such as AI, to help change the current trajectory.

As previous authors have noted, sustainability is a wicked problem (Murphy 2012). The challenge of sustainability is multi-dimensional, involves multiple natural and human systems engaged in complex interactions, and requires trade-offs between conflicting values of decision-makers and stakeholders (Hovorka and Corbett 2012). This complexity makes AI a natural fit for addressing sustainability challenges. AI is machine intelligence, or machines that can think, reason, make decisions, and even act like a human (Russell et al. 2003). A variety of different AI tools and techniques exist, such as neural networks, genetic algorithms, heuristics, natural language processing and robots, as well as closely related concepts such as cognitive computing. Machine-based intelligence can help firms and society tackle complex issues often observed in sustainability by transcending the limitations of conventional computing and human intelligence. According to the World Economic Forum (WEF 2018) areas where AI can address environmental problems may include autonomous vehicles, distributed energy grids, smart agriculture, weather forecasting and climate modelling, just to name a few.

Despite, the potential for AI in the context of sustainability, research is in a nascent stage (Riffle 2017). Therefore, this minitrack seeks to encourage research in this area and invites research investigating the role AI can play in addressing environmental concerns. The minitrack welcomes conceptual, empirical (qualitative and quantitative), as well as analytical approaches. This minitrack is open to studies that adopt different perspectives such as design science, economic, psychological, and sociological to investigate the consequences of AI for both private (enterprises) and public (governmental) organizations’ sustainability initiatives. The minitrack also welcomes research on related topics, such as the role of cognitive computing in addressing the challenges associated with environmental sustainability.

Topics of interest include, but are not limited to:

  • Adoption of AI by organizations and individuals to address sustainability concerns
    • Assimilation of AI for sustainability in firms and industries
    • Theories integrating AI with payoffs for sustainability
    • Public policy considerations related to AI with implications for sustainability
    • Development of sustainable products and services using AI
    • Factors affecting the success and failure of AI applications for sustainability
    • Responsible innovation processes associated with AI for sustainability
    • Conceptual models examining AI for sustainability
    • Analytical studies investigating AI for sustainability
    • Applications of AI for sustainability in different sectors, such as energy, transportation, agriculture, smart cities, and others
    • Threats and risk associated with use of AI to address sustainability concerns


    Horvoka, D. and Corbett, J. (2012) IS Sustainability Research: A trans-disciplinary framework for a ‘grand challenge”, Thirty-third International Conference on Information Systems, Orlando, FL.
    Marr, B. (2017). 28 best quotes about artificial intelligence, available online at
    Miller, B. and Croft, J. (2018). Planet has only until 2030 to stem catastrophic climate change, experts warn, available online at
    Murphy, R. (2012). Sustainability: A wicked problem. Sociologica, 6(2), 1-24.
    Riffle, C. (2017). What artificial intelligence means for sustainability, available online at
    Russell, S. J., Norvig, P., Canny, J. F., Malik, J. M., & Edwards, D. D. (2003). Artificial intelligence: a modern approach (Vol. 2): Prentice hall Upper Saddle River.
    WEF (2018). Harnessing Artificial Intelligence for the Earth, World Economic Forum, available online at

Minitrack 6: IS Design for Sustainable Transportation Services

Alfred Benedikt Brendel,

Ilja Nastjuk

Mauricio Marrone

Simon Trang

The trend of urbanization presents major challenges for urban transportation infrastructures, including increased rates of traffic congestion, accidents, noise and harmful emissions. To counteract this trend, novel sustainable mobility services enabled by green IS solutions are on the rise. Building upon precise predictions of mobility demand and supply, they, for e.g., combine e-car sharing, bike sharing or ridesharing through multimodal online platforms or provide mobility marketplaces. However, the distributed value creation in a network of integrated users and partners creates specific challenges for the design of these services. This includes issues related to the handling of data quality and availability of distributed sources as well as design challenges related to the distributed handling of sensitive information such as user locations or the prediction of individualized future demands. This mini track serves as a forum for the presentation and discussion of new approaches to the innovative and resilient design of digital services to reach a more sustainable transportation industry.

Suggested topics include but are not limited to:

– IS Design to increase sustainability in shared vehicle services
– Design of IS to facilitate sustainability through inter- and/or multimodal mobility
– Implementing crowdsourcing to increase sustainability in transportation systems
– Design of sustainable value co-creation IS in shared vehicle service systems
– Green transportation HCI – Changing attitudes and behaviors through system design
– Integration of smart grid technology in shared mobility services
– Green through data – Handling of data quality and availability issues in distributed mobility services

Healthcare Informatics & Health Information Technology (SIGHealth)

Track Co-Chairs:

  1. (primary): Richard Klein, Professor, Florida International University,
  2. Sweta Sneha, Associate Professor, Kennesaw State University,


Description of Proposed Track:

The Healthcare Informatics and Health Information Technology (HIT) track seeks to promote research into ground breaking technology innovations and applications within the healthcare sector, while incorporating interdisciplinary theoretical perspectives and methodological approaches beyond the traditional information systems (IS) and health information technology (HIT) disciplines. Information systems and technology (IT) innovations offer significant potential to transform the delivery of care, to improve the quality and efficiency of the healthcare system, to enhance interactions between patients/caregivers and providers, and to enable greater access to the latest advancements in treatments, among other accomplishments and outcomes. Academic efforts within the Healthcare Technology and Systems track should demonstrate novel work within the IS discipline as well as reference perspectives including computer science, economics, organizational behavior, public policy, public health, software/electrical engineering, management, and strategy, among others. Completed research and research-in-progress topics might include, opportunities and challenges faced within the current healthcare sector; advances in healthcare information technologies (HIT), electronic health (e-health), telemedicine, and mobile health (m-health), among other innovative technological applications; as well as healthcare industry-specific issues related to traditional IS research concerns, including adoption and diffusion, systems design and implementation, and IS success.

Minitrack 1: Medical Apps and Mobile Health (mHealth) Solutions for Health and Wellness Management

Nilmini Wickramasinghe,

Ton Spil,

Doug Vogel,


Healthcare systems globally are contending with the monumental challenge of providing quality care to an aging populace as well as monitoring and managing effectively and efficiently exponentially increasing chronic diseases such as diabetes, obesity and cancer. This is made more difficult in an environment of increasing healthcare costs (approximately 17% of GDP in US) with limited human resources. Mobile Health (mHealth), and Medical Apps open the door to the possibility of pervasive anytime, anywhere, for anyone delivery of healthcare services. Moreover, they facilitate the attainment of a healthcare value proposition of superior value, access and quality. New devices (wearables) and ICT are strong drivers for this trend and also enable patient empowerment and support better wellness management. With this comes a nascent, evolving and unique environment for healthcare researchers to explore, develop and test theories and solutions. Although the potential for the far reaching impact of mHealth is indisputable, realizing the vision is far from easy primarily due to the complex nature of healthcare operations.

The objective of this mini-track is to identify appropriate, efficient, high quality, high value and sustainable solutions to effect superior wellness management and healthcare delivery by soliciting work-in-progress and completed research papers covering technical organizational, behavioral, economical, and/or managerial perspectives on mobile Apps and mHealth solutions that: (1) assess the infrastructure issues towards supporting mHealth, (2) propose and/or evaluate the design, development, and implementation of successful mHealth applications, (3) assess the impact of mHealth applications on patients, doctors, healthcare organization, and society in general, (4) develop theories to better understand the phenomenon of mHealth and eHealth, (5) evaluate key barriers and facilitators such as policy, compliance to standards, privacy and security requirements and/or (6) present new and novel opportunities to incorporate mobile solutions to enable better health and/or wellness management.

Possible topics include, but are not limited to, the following areas:

Ø Internet and networked solutions for superior healthcare delivery.
Ø Evaluation of mobile Apps including, but not limited to, their compliance to FDA and HIPAA requirements.
Ø Mobile health solutions and Meaningful Use.
Ø Techniques such as genetic algorithms and machine learning to address privacy, security and data accuracy issues with mobile apps.
Ø eSafety guidelines and principles.
Ø Technology use to better manage healthcare data/information/knowledge.
Ø Innovative uses of mobile solutions to support superior healthcare delivery and wellness management.
Ø EMRs and physician/clinician portals and how they integrate mobile devices.
Ø The management of information and knowledge in integrated mobile healthcare systems.
Ø Design, development, adoption and diffusion of mHealth applications.
Ø Designing healthcare organizations, systems and processes to incorporate mHealth/eHealth solutions.
Ø Mobile solutions for chronic disease management.
Ø mHealth and emergency and disaster relief.
Ø Serious games and mobile devices.
Ø Medical Apps.
Ø Apps to assist learning for both patients and medical professionals.
Ø Evaluation and assessment of mHealth solutions.
Ø Hybrid mHealth and eHealth solutions.
Ø Telehealth in combination with mobile health.
Ø Wearables.


Minitrack 2: Electronic Resources for the Aging Society (SIGHealth)

Heiko Gewald,

Andreas Eckhardt

Doug Vogel

All developed economies face the challenge of aging societies. Not only is the percentage of the elderly within the population growing, they are also getting older then generations before. This trend puts tremendous pressure on social and healthcare systems around the world. Electronic resources (wearables, apps, websites, virtual discussion groups, social media etc.) provide a perspective to enable seniors to life longer in self-contained circumstances then today.

The minitrack addresses these challenges and opportunities by providing a forum to share high quality research on all aspects of electronic resources which benefit the aging society. We welcome empirical and conceptual work as well as design science papers. All research which adds to our understanding how electronic resources are accepted and used by seniors and what benefit they provide is in scope of the minitrack. We explicitly welcome papers dealing with policy implications and resulting recommendations.

The world’s population is growing older every day. How can digital resources (i.e. hard- and/or software) help the ageing population to live a longer self-sustained life?  We invite papers that address the grand challenges ahead by providing insights (IS Research) and suggesting innovative solutions (Design Science Research). Our guiding question is: How can digital resources, including electronic health (eHealth) and mobile health (mHealth) be used to provide health related services for the aging generation?

The minitrack is open to a broad variety of research, conceptual or empirical. Topics of interest include (but are not limited to):

– Age-related roles and stereotypes with respect to technology
– Theories and research frameworks for investigating age-related IS phenomena
– Innovative conceptualizations of “age” – extending the perceived age construct
-Age-related digital divide in the IS discipline
– Specific IT/IS-adoption patterns of the elderly
– Online and mobile health platforms and digital communities for seniors
– The impact of e- and m-health, virtual communities, and social media on the well-being of seniors
– Methodological challenges of investigating elderly people’s technology usage
– Impact of technology training on technology adoption and usage
– Effective design of technology for elderly people
– Factors influencing technology/e-health/m-health adoption and usage of seniors
– Technology design factors influencing technology adoption and diffusion by seniors
– Computer and Internet self-efficacy of seniors
– Technostress of elderly people
– Success factors, barriers and risks of technology adoption by seniors
– Understanding of elderly people’s technology needs and requirements
– User interface design, usability and accessibility issues
– Integration of elderly people in the design of technology
– Visions for future technologies for seniors
– Meta-analyses and meta-syntheses of research on elderly people in various IS phenomena
– Novel and innovative research on technology for seniors
– Trust and distrust of elderly people in e- and m-health
– Changes in personality characteristics and its impact on adoption of technology
– Specific challenges of internet security for seniors


Minitrack 3: Pharmaceutical Enterprise Systems and Supply Chain Management Systems

Ahmad Alibabaei,, Shahid Beheshti University of Medical Sciences

Sadaf Ashtari,, California State University, Sacramento

Pharmaceutical industry processes have some specific characteristics, and Pharmaceutical supply chain is more complex rather than many of industries. Product characterization, regulatory requirements, cost considerations, quality assurance and compliance, different margin of patent products and generics and special storage condition of biopharmaceuticals are some of issues that influence organizational processes in pharmaceutical filed. In addition of mentioned items, some other issues such as new delivery methods including direct to patient (DTP) for some special drug affect managing the supply chain. Using Information Systems can have a significant role in handling these issues by managing and integrating data and information among the organization and its value chain. Therefore, designing and implementation of enterprise systems and supply chain management systems are very important in this era.



Minitrack 4: Digtal Transformation in Healthcare

Michael Dohan,

Joseph Tan,
Kaushik Ghosh,


We are at the beginning of a fourth industrial revolution, enabled by emergence of new and improved digital capabilities. Many believe that digital transformation, defined as digitally-enabled, continuous, strategic undertaking to significantly improve business processes and customer engagement, is critical to advance the state of healthcare in order to improve patient outcomes.

Digital transformation in healthcare emphasizes strategic undertakings enabled by emerging technologies to facilitate the experience of patients during their interactions with various entities in the healthcare system. This minitrack seeks to understand key strategic drivers of digital transformation for some of the entities in the healthcare value chain, including providers, payers, and many others. The aim is to develop a comprehensive view of how patient outcomes and experience can be improved through digital transformation. This minitrack will consider empirical research, reviews of current literature, theory, methodology, and evaluations of technology, and position papers.



Minitrack 5: Role of Technology in Improving Healthcare Delivery Processes (SIGHeath)

Jim Ryan,

Carmen Lewis,
Yajiong Xue,

Healthcare organizations redesign processes and implement various forms of information technology (IT) to increase productivity, lower costs, and improve the quality of care. Unfortunately, large health IT investments often do not achieve the expected levels of improvement for quality of care or cost reductions. Recognizing that significant improvements require more than just deploying IT, this minitrack seeks papers that investigate the role of IT in improving healthcare delivery processes and the opportunities and challenges in IT-enabled change in healthcare organizations. The minitrack is open to papers on the challenges of achieving benefits from information systems (IS) and IT in healthcare delivery, and how those benefits might best be achieved in and across a variety of healthcare settings (e.g., hospitals, ambulatory clinics, in the home). It is also open to a variety of research methods including qualitative, quantitative, and design science approaches. We are especially interested in interdisciplinary approaches, combining for example IT, process design, as well as managerial and policy initiatives. Because the national context affects health care delivery choices, we are also interested in multi-national studies. Topic areas of interest in the “Role of Technology in Improving Healthcare Delivery Processes” minitrack include, but are not limited to, the following:

  • Specific technology applications within hospital, ambulatory, or home healthcare
    delivery processes
    § Proposals for development, extensions, and improvements to healthcare delivery
    process innovations and solutions
    § Workflow improvements across hospital, ambulatory, or home healthcare delivery
    § Analytics, data science, data mining, or intelligence studies related to healthcare
    delivery processes
    § Hospital, ambulatory, or home healthcare delivery process monitoring and tracking
    § Methodological issues pertaining to the evaluation of hospital, ambulatory, or home
    healthcare delivery process implementations
    § Socio-cultural-policy assessments of hospital, ambulatory, or home healthcare
    delivery process solutions
    § Impact of regional strategies and culture on hospital, ambulatory, or home
    healthcare delivery process solutions

Minitrack 6: Data driven healthcare

Anna Sigridur Islind,

Helena Vallo Hult

The rapid development of digital technologies makes information and communication technology important aspects of modern Healthcare. The increase in mobile apps, both designed, developed and delivered by healthcare as well as brought in by patients. The data is often produced by patients (PGHD), and used by healthcare. The minitrack is interested in papers that take on the design and development of digital artifacts (such as m-health apps) and use of such artifacts (and larger systems) that increase the data flow into healthcare and shed light on data work that is required to make sense of such data. The interest is in the intersection between healthcare and patients where the patients are increasingly doing work, data work – even though their work is unpaid. We encourage both qualitative and quantitative papers and empirical and theoretical papers that inspire a dialog with the growing literature on data work, datification and data driven healthcare.


Minitrack 7: Virtual Communities for Healthcare

Raj Sharman,

Srikanth Venkatesan,
Wencui Han,
Joana Gaia,

Information Asymmetry is one of the major factors that makes the healthcare industry unique. Patients are the ultimate users of health services; however, they have relatively little influence on their own health service choices. Further, when consumers receive services, it is difficult to evaluate what they have received. Virtual communities play a vital role in reducing information asymmetry. For example, patient-to-patient portals provide experiential health information. Blogs relating to health provide useful information to patients. Several virtual communities provide information, support and other opportunities for patients, providers, equipment manufacturers, policy workers, to express themselves and receive support. This mini-track provides a forum for all researchers who work in the healthcare virtual communities space.

We hope that you would find this track attractive and would support it. We think that our proposal will be of interest to a much wider audience and attract a much broader interest group thus spurring research into new areas that relate to security.

This mini-track solicits empirical, theoretical, conceptual, and case-based research studies that seek to explore any issue that relates to Virtual communities in the Healthcare area. Suggested topics include, but are not limited to, the following:

• Virtual communities providing support for patients with conditions like sexually transmitted diseases, social anxiety disorders, Parkinson’s disease, ALS, Diabetes, etc.
• Design Issues relating to online portals for supporting healthcare patient-to-patient portals
• Design of virtual communities
• Mobile technologies and HCI
• User-friendly interfaces for special needs and at-risk populations
• Data scrapping issues from online communities
• Utilizing health-related user-generated content such as reviews, etc. for decision making
• Predictive analytics using information found in online health social networks
• Sentiment Analysis of information found in virtual healthcare communities
• Measuring quality of information in virtual healthcare communities
• Security and Privacy issues with virtual healthcare communities
• Support issues
• Text mining healthcare data found in virtual communities
• Storage issues in healthcare data
• Recency issues in virtual healthcare communities
• Readability and health literacy issues in virtual healthcare communities
• Economic impact of virtual healthcare communities
• Individual behavior and group dynamics in virtual healthcare communities
• Health and Social impact of virtual communities
• Trust in virtual healthcare communities
• Wiki’s and blogs

Human-Computer Interaction (SIGHCI)

Track Co-Chairs:

  1. (primary): Miguel I. Aguirre-Urreta (Visiting Associate Professor, Florida International University,
  2. Dezhi Wu (Associate Professor, University of South Carolina,
  3. Jeff Jenkins (Assistant Professor, Brigham Young University,


Description of Proposed Track:

The AMCIS 2019 HCI Track will provide a forum for AIS members to present, discuss and explore a wide range of issues related to Human-Computer Interaction and Information Systems. Human Computer Interaction (HCI) is an interdisciplinary area that has attracted researchers, educators, and practitioners from several disciplines. It essentially deals with the design, evaluation, adoption, and use of information technology, with a common focus on improved user performance and experience. New and exciting research opportunities are emerging, including issues and challenges concerning people’s interactions with various information technologies that can be examined from an organizational, managerial, psychological, social, or cultural perspective. This track welcomes papers that aim at advancing our understanding of human‐computer interaction at the individual, work group, organization, or society levels. Submissions may use any type of research method.

Minitrack 1: Interface Design, Evaluation and Impact

Younghwa “Gabe” Lee,

Andrew N. K. Chen,
Anna L. McNab,


This mini-track is an outlet for human-computer interaction (HCI) papers that research interface design, evaluation, and impact. It supports a wide-ranging set of research topics, methods, and perspectives in the HCI area. Possible topics include user interface design and evaluation for B2B, B2C, C2C e-commerce, m-commerce, and social media sites, business software including ERP, Internet of Things, big data dashboard, and healthcare, virtual worlds and games. User task analysis, usability testing, the analysis of the impacts of interfaces on the attitudes, behaviors, performance, or productivity of individuals, organizations, and society are also the topics of this mini-track. Authors are encouraged to investigate new issues related to and apply new approaches of considering HCI in light of emerging technologies and technology trends. A number of papers have been published at the premier IS journals in the past. Excellent conference submissions have been considered for fast-track options at journals publishing HCI research.

Possible topics include but are not limited to the following:

  • Behavioral, cognitive, and motivational aspects of human/computer interaction
    • User task analysis and modeling
    • The analysis, design, development, evaluation, and use of information systems
    o Guidelines and standards for interface and interaction design
    o Interface design and use for the business software, Web, mobile devices, touch-screen devices (e.g., tablet)
    • Usability testing for the Web, mobile, and 3-D interface
    o Neuroscience (e.g., fMRI), Eye Tracking, galvanic skin response(GSR), Facial Expression Analysis, EEG
    • Design of hedonic and utilitarian user interfaces
    o Visual aesthetics and affective computing
    • User interface design and evaluation for
    o B2B, B2C, C2C E-Commerce or M-Commerce
    o Social Commerce Sites
    o Government to Consumer or Business E-commerce
    o Business software such as
    § business analytics and ERP systems
    § Internet of Things
    § Big Data Dashboard
    § Healthcare Information Systems
    o Virtual Worlds and Augmented Reality
    o Games
    o Group collaboration
    o Negotiation and auction
    • The impact of interface design or usability on the attitudes, behaviors, performance, perceptions, or productivity of individuals, organizations, and society
    • HCI issues related to the elderly, the disabled, and other special needs populations
    • Design and analysis of wearable, pervasive, or ubiquitous systems and computing
    • Issues in teaching and designing HCI courses or programs
    • Human factors issues related to the design and use of information systems
    • Case studies looking at interface or interaction design and usability



Minitrack 2: IS, Food Industry and Consumer Behavior

Chul Woo Yoo,

Jahyun Goo

  1. Derrick Huang

Ravi S. Behara

Information systems and technology offer significant potential to improve the quality and efficiency of food industry by enhancing interaction between end users and information systems, by reducing information asymmetry between buyers and sellers (restaurants, grocery markets, and food producers), and by empowering consumers with indirect experience of other consumers’ review. For example, in grocery, consumers search for the information about food safety. People first look for the consumer review sites such as ‘Yelp’ to select the restaurant. Intelligent kiosks, self-ordering systems, and automated kitchen systems make restaurant operations efficient, and increase consumer satisfaction. Various human-computer interactions in food business are making new phenomena. At the same time, exciting research opportunities are emerging from the organizational, managerial, psychological, social, or cultural perspectives. We solicit novel completed research and research in progress that address opportunities and challenges in this area.



Minitrack 3: Human Resource Information Systems & HCI

Richard D Johnson,

Dianna Stone Stone

Kimberly Lukaszewski

Human resource information systems (HRIS) are an information systems used to “acquire, store, manipulate, analyze, retrieve, and distribute information regarding an organization’s human resources” (Kavanagh & Johnson, 2017, p. 8). Because these systems store and use about applicants, employees, and other stakeholders, they have the potential to affect employee communication, work processes, and outcomes. In addition, social media tools are increasingly being used by organizations and employees to support work and to make employment decisions. Therefore, it is important to develop theories and research regarding the design and use of these systems, and how they may affect personal and organizational effectiveness.

The goal of the mini-track is to bring together those who are interested in how the design and use of these systems may affect employee and organizational outcomes. Papers submitted to this track can be theoretical or empirical.

Sample Topics of Interest:

  • Employee adoption and acceptance of HRIS
    • Use of social media to make employment decisions
    • Impact of HRIS on fairness perceptions of employment decisions
    • The use of virtual reality and virtual worlds in training and development
    • Interface Design and HR Decision-Making
    • Interface design and applicant and employee attitudes, behavior and performance
    • Usability of Desktop or Mobile HR apps
    • Employee and applicant privacy in system design
    • B2C e-commerce and employee benefits (e.g. flex benefits, healthcare, etc.)
    • Behavioral, cognitive, motivational, and affective aspects of HCI in HRIS Design
    • Gender and Ethnic differences in acceptance of HR systems


Minitrack 4: Trust and Distrust in E-Government and Public Services

Gaurav Bansal,

Fiona Nah

Trust is known to be the driving and lubricating force in enabling and promoting technology adoption and continued usage. However, its examination in the e-government context has been very limited to date. E-government is increasingly seen as improving access to the public, limiting wastage, and improving transparency. However, concerns such as the “big brother” nature of massive wide scale IT could create distrust, prevent trust formation, and limit adoption and usage of e-government as well as other public services and information technologies. This minitrack will provide a forum for AIS members to present, discuss and explore a wide range of issues related to all aspects of trust and distrust in e-government and public services, including but not limited to antecedents and barriers of trust generation, role of trust in use and adoption of e-services, process of trust generation, process of trust violation and repair in e-government and public services related IT systems, cross-cultural issues in e-government trust, trust formation issues in developing and developed countries as well as in authoritarian and democratic systems, trust and distrust transformation issues – from government to e-government, comparison of trust across different e-government services, contrasting trust in e-government with trust in public services, among others. The minitrack is also open to papers that focus on designing e-government information systems and technologies that display trustworthy characteristics. In general, this minitrack invites papers from a wide variety of perspectives that help advance the conceptualization and examination of the nomological network of trust (or distrust) in e-government as well as public services related information systems and technologies.


Minitrack 5: Cognitive, Affective, and Conversational HCI

Ryan Schuetzler,

Nathan Twyman,
Jeffrey Proudfoot,
Mark Grimes,

Understanding and adapting to the cognitive and affective states of users can enable systems to interact more effectively, and creates new possibilities for information systems. Emerging systems are able to incorporate information from these sensors to create more humanlike responses, to improve decision processes, and to gain a deeper understanding of how the user is thinking or feeling.

The cross-disciplinary nature of the IS discipline and its unique ability to view technology in novel ways gives it strong potential to make big waves in this domain. We encourage full paper and research-in-progress submissions ranging from exploratory to confirmatory work. All methods of research are welcome, including design science, qualitative, empirical, and theoretical research. Potential topics include, but are not limited to the following:

• Affective or cognitive state detection
• Conversational technology and interactions
• HCI for credibility assessment
• Novel use of biometric and behavioral sensors, including fMRI, eye tracking, heart rate, keystroke dynamics, and mouse tracking
• Affective computing
• Classification or prediction of affective or cognitive state
• Visualization for affective and cognitive data
• Barriers to effective user experience
• Mobile factors
We encourage authors to not be limited by this list, but to seek to submit research that describes or demonstrates innovative potential for cognitive and affective information systems

Information Security and Privacy (SIGSEC)

Track Co-Chairs:

  • (primary): Sanjay Goel, Professor, University at Albany, SUNY,
  • Robert E. Crossler, Washington State University,
  • Yair Levy, Nova Southeastern University,
  • Herbert J. Mattord, Associate Professor, Kennesaw State University,
  • Rui Chen, Iowa State University,


Description of Track:

Cybersecurity remains a key challenge for organizations despite massive investments over the last two decades. While technological advancements have been made to improve cybersecurity, human vulnerabilities have become the weakest link in security. High profile events such as defections, espionage, and massive data breaches have led the public to question their own expectations of privacy. While there is an abundance of practices and techniques for employing cybersecurity, many hard problems remain unanswered.

The purpose of this track is to provide a forum for theoretical developments, empirical research findings, case studies, methodologies, artifacts, and other high-quality manuscripts.  Sponsored by SIGSEC, we seek to address important questions arising from emerging developments in information security, such as: security analytics, financial crimes, security analytics, and digital forensics? How do system defenders share information to mitigate vulnerabilities and exploits? Does pervasive data collection deter privacy-conscious individuals? Do regulations and policies influence employee security behaviors and organizational security postures?

Minitrack 1: Cyber Crime, Cyber Terrorism, and Hacker Culture

Miloslava Plachkinova,

Chris Maurer


The growing number of terrorist incidents over the past few decades have resulted in a large amount of concern, research, and action against acts of terrorism within our cyber space. As our society continues to rely extensively on technology, the threat posed to nations from terrorists is no longer just physical but also expands to our digital world. This minitrack aims to shed more light on the issue of cyber crime and cyber terrorism by also exploring the hacker culture and motivation. Some possible topics to consider would be:

  • Dimensions of cyber crimes
    • Motivation and organization of hackers/hacking groups
    • Policy implications of cyber terrorism and cyber crimes
    • Prevention of cyber crimes and cyber terrorism
    • The dark side of IoT and SCADA
    • International approaches to fighting cyber crime and cyber terrorism
    • Developing theory and constructs to better understand cyber crimes




Minitrack 2: Organizational Security: Governance, Risk Management, Compliance, and Policy Management

Herbert Mattord,

David Sikolia

Michael E Whitman


Information security control systems are most effective when framed within an organization that has structured governance and mature implementations to manage risk and assure compliance with internal and external mandates for security and privacy of information. Widely recognized as Governance, Risk Management and Compliance (or GRC), this area of study within the broader privacy and information security landscape seeks to address the increasing importance of activities associated with fulfilling directives for stakeholder alignment, interoperation of security governance with corporate governance, trends in governance approaches such as convergence of security functionality, issues in information security leadership, development in risk management models and practices, as well as issues of compliance to regulatory or ethical obligations.

This mini track seeks to solicit research from a those research areas including, but not limited to: a) Developments in enterprise information security governance structures and practices, b) Issues with effective risk management, c) Emerging practices and approaches to enterprise compliance as well as ongoing research into information security policy management.

Authors are encouraged to submit original research that pertains to but not limited to the following areas:

Developments in governance of information security practices
Issues of leadership roles in information security organizations
Development in the implementation of effective risk management
Emergent issues of risk assessment and risk management for automated systems environments
Trends and practices in information security and privacy compliance
Insider threats
The impact of organization culture on security policy compliance
User involvement in the development and implementation of security policies
Assessing the quality of information security policies



Minitrack 3: Behavioral Information Security

Yuan Li,

Rohit Valecha,


Cyber security continues to be a big challenge for organizations which are exposed to considerable risk due to security breaches. Technological advancements have been made to improve cybersecurity and companies have invested heavily in cyber security however, human vulnerabilities continue to bypass security defences. There are various reasons for this, including, apathy, carelessness, or malicious intent. Understanding and changing human security behavior is a critical need to improve security and it continues to be a strong research area. This mini-track is focused on behavioral security including, theoretical developments, empirical research findings, case studies, methodologies, artifacts, etc. This track will include elements of motivation, reasoning, and learning for both malicious and non-malicious intent of attacks.

The 2019 Americas Conference on Information System focuses on digital convergence that is redefining society and business. A key enabling technology for this digital transformation is cyber security which is a big challenge for organizations which are exposed to considerable risk due to security breaches. Technological advancements have been made to improve cybersecurity and companies have invested heavily in cyber security however, human vulnerabilities continue to bypass security defences. There are various reasons for this, including, apathy, carelessness, or malicious intent. Understanding and changing human security behavior is a critical need to improve security and it continues to be a strong research area. This mini-track is focused on behavioral security including, theoretical developments, empirical research findings, case studies, methodologies, artifacts, etc. This track will include elements of motivation, reasoning, and learning for both malicious and non-malicious intent of attacks.



Minitrack 4: Information Privacy in Firm-Customers and Firm-Employees Relationships

A.J. Burns,

James L Parrish

Information Privacy is an important research topic with wide implications, not only for businesses but also for regulatory bodies, governments, and the general public. Citizens, consumers, and employees alike are more selective about organizations they can trust in handling their personal data. Even though the contribution to the privacy literature has significantly increased over the last decades, how the above-mentioned challenges (security, regulation and increased public awareness) impact the ways organizations deal with privacy remains to be explored. Additionally, how consumers and employees cope with organizations collecting and using their data is still to be deeply explored. This mini track encourages submissions examining privacy issues within firm-customer and firm-employee relationships and exploring how (mis)management of privacy impacts these relationships. We especially encourage research, conceptual and empirical, building on organization science, ethics, marketing, human resources, and management theories. Topics of interest may include (but are not limited to):

  • Data protection regulation (e.g. GDPR) implementation challenges and best practices e.g. consumer or employee consent collection
  • Public perceptions about/attitudes towards data disclosure and information privacy
  • Employee or Customer data privacy management
  • Link between corporate social responsibility and privacy management
  • Consumer or employee formation of trust
  • Consumer or employee reactions to cyber-attacks or privacy failures
  • Exploration of the privacy calculus or the privacy paradox paradigms
  • Exploration of why and how affect can influence privacy-related decision-making


Minitrack 5: Security Breaches, Forensics, and Incident Management

Mohammadreza Mousavizadeh,

Alan Rea


Cyber criminals increasingly target organizations to steal data and to sabotage business operations. It is, therefore, important that we constantly improve our understanding of how organizations may better respond to security breaches. New knowledge will help organizational leaders minimize the adverse impacts of security breaches on victims (internal and external) and market performance. New knowledge will also shield an organization from potential legal ramifications. In this mini-track, we explore these issues through both technical and managerial perspectives. For technologies, we focus on digital forensics which are integral to security breach responses. For management strategies, we focus on risk communication, trust repair, and management of victim responses.

Modern organizations are subject to increased threats by security breaches. Victim organizations often suffer losses in internal operations and market performance, in addition to legal consequences. To respond to a security incident (e.g., data breaches), organizations draw on digital forensics techniques to determine cause, prosecute offenders, and provide insight into the attack vectors deployed. Meanwhile, organizational leaders adopt management strategies to alleviate the adverse impacts of an attack on employees/customers and the society at large. Efforts are also necessary to ensure compliance with laws and regulations (e.g., GDPR). This mini-track seeks studies exploring how technical and managerial options can strengthen an organization’s security posture and minimize the likely impacts of security incidents. Examples topics include (but are not limited to):

  • The impact of digital forensics approaches, techniques, and/or tools on an organization’s defense posture and residual risk
  • Digital forensic case studies
  • Forensic data analytics and organizational performance
  • Security policies, investment, and educational programs
  • Economic impacts of security incidents on an organization
  • Affective and behavioral responses of individual victims
  • Trust repair strategies on victims
  • Organizational response tactics on incident detection, reporting, and victim notification
  • Detection of management misbehavior (e.g., insider trading) related to security breaches



Minitrack 6: Social Engineering, Human Security, and their Organizational Impact

Yair Levy,

Steven Furnell,

Karin Hedstrom,

Data breaches and cybersecurity incidents are repeatedly in the news on a daily basis. While there has been massive advancement in information systems security over the last four decades in the development of very sophisticated detection/prevention systems, unfortunately, systems continue to be breached. It is well known that humans can represent a weak link in cybersecurity. Thus, the aim of this mini-track is to investigate the aspects related to research in social engineering, human security, human error in cybersecurity, and their impact on organizations. This mini-track provides an opportunity for researchers in the area of social engineering and human security to share their insights with others who have similar interests. A particular focus will be placed on research investigating the aspects of social engineering, human security, human error in cybersecurity, phishing/whaling, business e-mail compromise, and their impact on organizations. This mini-track calls for both fully developed, high-quality research, or work-in-progress research papers with promising perspectives on social engineering, human security, and their impact on organizations. Research studies are utilizing a wide variety of theoretical foundations, study designs, and research approaches are welcome.

Topics of interest to this minitrack include but are not limited to:
*         Social engineering
*         Human security
*         Human error in cybersecurity
*         Phishing/Spear-Phishing/Whaling
*         Vishing and impersonation for social engineering attacks
*         Human aspects of Advanced Persistent Threats (APTs)
*         Business e-mail compromise
*         Organizational losses due to social engineering attacks
*         Human security penetration testing
*         Organizational impacts of cyber-attacks and human compromise
*         Human-centric security safeguards
*         Ethical aspects in cybersecurity


Minitrack 7: IT Governance, Risk, and Compliance in the Context of Security and Privacy

Raj Sharman,

Arunabha Mukhopadhyay,
Manish Gupta,

The main focus of the mini-track includes papers relating to IT Risk, IT Audit and Compliance, Research papers addressing information assurance issues from a socio-technical, behavioral and economic perspective may be submitted to this mini-track.

Governance, Risk, and Compliance (GRC) studies connect the impact of IT Risk to the overall Enterprise Risk Management process and give the stakeholders a complete picture of the organization. Organizations spend substantial amounts on IT security, yet internal and external attackers are awaiting an opportunity to break in and create losses for the organization.

For many years, researchers addressed security problems from purely from a technical perspective. More recently, the focus has shifted to IT Risk, IT Audit and Compliance [12]. This is especially the case with healthcare organizations where there is an increased focus on IT risk management in addition to compliance with HIPAA regulations.

Paper Topics:

This mini-track solicits empirical, theoretical, conceptual, and case-based research studies that seek to explore the GRC issues of security and privacy related to SMACI. Suggested topics include, but are not limited to, the following:

  • Big data techniques to quantify IT Risk
  • Analytics to improve security
  • Analytics relating to profiling employees
  • Text mining methods in predicting hacker sentiments
  • Factors facilitating the successful adoption, implementation and sustainment of GRC frameworks to security.
  • Factors implicated with the successful integration of Information System security elements: 1) Logical security, 2) Infrastructure security and 3) Premises security.
  • Adoption and growth of malware and adware.
  • Economics of IT Risk.
  • Quantification of IT Risk.
  • Risk analysis and management, risk and fraud assessment
  • IT audit and controls
  • Identity theft and risk assessment
  • Legal, societal, and ethical issues in IS security and privacy
  • Social and business security and privacy policies.
  • Security risk assessment
  • Socio-technical mechanisms for countering cyber threat
  • Behavioral issues in IS security
  • IS security culture and awareness issues
  • Social, legal and ethical aspects of IS Security
  • Security issues emanating from globalization and outsourcing
  • Organizational issues in IS security
  • Strategic management issues in IS security
  • Models for IS security implementation
  • IS Modeling and design with focus on developing security
  • Architectures for securing systems
  • Security models based on biological systems
  • Security in the Health Information Systems area

IS in Education, IS Curriculum, Education and Teaching Cases (SIGED)

Track Co-Chairs:

  1. (primary): Dr. Asli Akbulut, Grand Valley State University,
  2. Rhonda Syler, University of Arkansas,
  3. Craig Van Slyke, Louisiana Tech University,


Description of Proposed Track:

Information systems (IS) educators face a number of challenges in the current environment, including dealing with declining enrolments, preparing students for the changes in the profession and updating curriculum to integrate new ideas and technologies. These challenges make sharing IS education-related knowledge and practices especially critical. Therefore, it is important that leading conferences, such as AMCIS, include a strong IS education track. As the official AIS special interest group on education, SIGED is uniquely positioned to organize an IS education track.

This track provides an opportunity for IS educators and researchers to exchange ideas, techniques, and applications through a combination of workshops, panels, and paper presentations. In constantly changing times full of technological disruption, much of our focus is on innovation, disruptive technologies, and quality advances in IS and MIS instruction and curriculum. Different submission topics are welcome, ranging from papers aimed at improving the teaching of specific courses to “big picture” papers intended to address broad topics. Submissions using information systems technology to advance education in other disciplines are also welcome.



Minitrack 1: Business Simulation in Higher Education

Anabela Mesquita,

Paulino Silva


Nowadays, the development of soft skills is considered as important as the more technical and theoretical knowledge in order to become employable and competitive. Employers are looking for professionals that possess practical knowledge and understand clearly the business where they are entering in. One possible solution to help students to develop those capabilities is through the use of business simulations as these simulate the real situation, where the student potentially might enroll, helping key actors to feel and learn as if they were in the world of work. This mini track is an opportunity for educators, researchers, students and practitioners to share and exchange ideas, techniques and experiences regarding business simulation, its development, application and pedagogical approaches.

More and more, the world of work is demanding soft skills as a requisite to enter the job market. As a consequence, higher education institutions are introducing changes in the pedagogical approaches and teaching methods in order to meet these needs and expectations. One solution that is being used is the incorporation of Business Simulation methodologies in the most diverse courses, including management and accounting at undergraduate and graduate levels, and in MBAs. These type of solutions enables students to develop important skills, together with practical knowledge. Competences such as teamwork, critical thinking and analysis, innovation and creativity are some examples of what can be developed and is valued by employers, nowadays. This mini track provides an opportunity for educators, researchers, students and practitioners to exchange ideas, techniques and experiences concerning the use of Simulations as a way to acquire practical knowledge and develop soft skills. Different submission topics and formats are welcome, ranging from more theoretical papers describing the approaches behind those games and simulations, to papers presenting technological possibilities and even the description of the use of such solutions in higher education.

Suggested topics related with Business Simulation:

  • Games and business simulation in education
    • Virtual learning environments
    • Available solutions and technologies
    • Pedagogical and methodological issues
    • Assessment of the learning outcomes
    • Teaching cases
    • Theories behind the development and use of business simulation
    • Ethical issues
    • Challenges faced by educators and students
    • Mobile business simulation
    • Integration of students in the job market



Minitrack 2: Technology Enhanced Collaborative Learning

Rassule Hadidi Rassule Hadidi,


Information and Telecommunication Technologies (ITT) continue to play a significant role in facilitating collaboration among individuals and organizations around the globe. In particular, the use of collaborative systems for teaching, learning, and engagement between both faculty-students and students-students has increased considerably. The focus of this mini-track is to explore theoretical and practical ways to incorporate learning technologies into teaching and learning to foster engagement, and to improve the overall educational experience.

Possible topics include but are not limited to:

• Adoption and diffusion
• Effective and mindful use of learning technologies
• Models of collaborative learning
• Collaborative tools and technologies
• Usability and user satisfaction
• Support and training structure
• The role of learning technologies and human educators in teaching and learning
• Value-added impacts of using learning technologies
• Efficient measurement and management of learning technologies
• Outcome measures
• Sharing economy and online teaching
• State-of-the-art practices


Minitrack 3: General IS Education Minitrack

Asli Akbulut,

Mart Doyle


The purpose of the General IS Education Mini-track is to host high-quality research papers and best practices on IS Curriculum and Education topics that have not been covered in other SIGED mini-tracks. The mini-track encourages submissions that particularly focus on innovation and quality advances in IS/MIS Education. Teaching cases, as well as different types of submissions including empirical, theoretical, qualitative and quantitative research papers, are welcome. Potential topics of interest include, but are not limited to the following:

  • Virtual learning environments
  • Online/hybrid teaching, MOOCs, flipped classrooms
  • Continuous improvement in IS education
  • Pedagogical and curricular innovations in IS education and their impact
  • Student engagement in IS education
  • Use of social media in IS education
  • Gamification
  • Emerging technologies and IS education
  • Ethical and social issues related to IS education
  • The importance of IS education in functional areas
  • Improving IS/MIS Enrolments
  • Underrepresentation of women and minorities in IS/MIS majors


Minitrack 4: Innovation in IS Education: Creative Approaches to Today’s Opportunities and Challenges

Heikki Topi,


In today’s technology- and data-centric global world, the role of an IS educator is both exciting and challenging. We are helping students to be prepared to deal with competitive pressures, global issues, and complex problems. These challenges—coupled with ever-changing technologies, evolution of systems, generational differences, gaps between curriculum outcomes and industry requirements, and the evolving disciplinary landscape—make this a challenging time to be an IS educator or an administrator responsible for IS education. Every challenge does, however, also provide an opportunity for those who can adapt and innovate.

This mini-track will explore a variety of innovative topics that will assist educators in tackling these challenges and contributing to the successful development of IS professionals. Topics appropriate for this mini-track include, but are not limited to, the following:

• Tool selection: strategies for tool selection for concept reinforcement and development
• Professional development and re-tooling strategies for IS educators
• Strategies for enhancing students’ ability to analyze implications and potential consequences of planned systems
• Beyond the classroom: strategies for student career planning and development
• IT/Data for Good: papers addressing the use of service projects in program curriculum
• Curriculum development for Generation Z
• Content development strategies for current trends: big data, mobile, cloud, IoT, AR, etc.
• Innovative curriculum strategies
• Innovative modes of delivery
• Internship and work study strategies
• Creative corporate partnership strategies
• Supporting life-long learning through innovative program models
• Integrating delivery models in innovative ways
• New modes of active learning for IS education
• Cross-organizational collaboration as a source of innovation
• Innovative strategies for supporting IS programs in the global context

IS Leadership and the IT Profession (SIGLEAD)

Track Co-Chairs:

  1. Jim Denford, Royal Military College of Canada,
  2. Jennifer Gerow, Virginia Military Institute,


Description of Proposed Track:

The IS Leadership and the IT Profession track is aimed at fostering a forum for IS scholars engaging in a range of issues surrounding the practice of IT related research including IS leadership, the IT workforce, career development/training and issues surrounding the IT profession. Specific objectives of the track are to allow members to share their research, develop the discourse between academia and practice, engage in exchange of perspectives, and encourage future collaborations. The track is sponsored by the AIS Special Interest Group on IS Leadership (SIGLEAD) in collaboration with the Society for Information Management (SIM). This track has been led by SIGLEAD and hosted at AMCIS since 2003. The proposed track title is an evolution of the previous Human Capital in Information Systems title as the new title was determined to be more reflective of the SIGLEAD sponsorship, more reflective of growing coordination with SIM and more inclusive of the research interests of both groups.

Though articles on IS leadership and the IT profession abound in the practitioner press, much less attention has been devoted to the topic from an academic perspective. IT professionals – whether leaders at the CIO level, IS project and line staff or external professional service providers – are the human dimension of the discipline and therefore issues surrounding IT practice are of enduring concern to academics and practitioners alike. Mini-tracks will be sought to cover the range of the track interest and authors will be encouraged to submit both conceptual and empirical papers contributing to both research and practice that employ a variety of quantitative and qualitative methodologies.

Minitrack 1: Issues in the IT Profession

Joseph Taylor,


The Issues in the IT Profession mini-track in the IS Leadership and the IT Profession track is aimed at fostering a forum for IS scholars engaged in issues highly relevant to the practice of managing information systems to share their research, engage in exchange of perspectives, and encourage future collaborations. Management within the IT profession is broadly defined to include research on issues as relevant to IS leaders such as CIOs and CTOs, as well as other individuals responsible for managerial oversight of organizations with IS responsibilities. This proposed mini-track would be sponsored by the AIS Special Interest Group on IS Leadership (SIG LEAD).

Though articles on issues in the IT profession are common in both the practitioner press and the technology vendor community, much less attention has been devoted to the topic from an academic perspective. Managing IT requires leaders to understand the interplay between managerial decisions and information technologies and systems. Research regarding issues in the IT profession examines the business impacts relating to the decisions that IS leaders must make regarding the people, processes, data and technology that are make up information systems. It is, thus, an enduring concern to IS academics and practitioners alike. Research areas related to issues of the IT profession are informed by the results of the Society of Information Management (SIM) annual survey of IS leadership priorities. The mini-track seeks to explore the various dimensions, theoretical bases, and perspectives on issues in the IT profession and to advance the state of scholarship on the issue. Authors are encouraged to submit both conceptual and empirical papers that employ a variety of quantitative and qualitative methodologies.

Possible Topics:

Issues of specific interest to IT practitioners
• Managerial implications of process and technology decisions
• IS Organizational impacts of technology provisioning practices
• Strategic positioning within the organization

Research linked to SIM survey priorities
• Examination of key issues of IT leaders from vendor neutral positions
• Evaluation of the business impacts of IT decisions
• IT strategy development



Minitrack 2: IS Career Development

Paola Gonzalez,


The IS Career Development mini-track in the IS Leadership and the IT Profession track is aimed at fostering a forum for IS scholars engaged in IS Career Development research to share their research, engage in exchange of perspectives, and encourage future collaborations. IS Career Development is broadly defined to include research on IS professionals at various levels of the organization (e.g., CIOs, IT managers, IT supervisors, Programmers, IT security) including their roles and careers. This proposed mini-track would be sponsored by the AIS Special Interest Group on IS Leadership (SIG LEAD).

Though articles on IS Career Development abound in the practitioner press and associations, much less attention has been devoted to the topic from an academic perspective. The IT profession is a critical driving force for today’s organizations. Despite this importance, IT professionals are constantly facing challenges in their efforts to realize IT value, to climb the corporate ladder, to have a diverse workforce, among others. The objective of this mini-track is to help us, academics and practitioners, further explore these issues and aim at better understanding the relationship between the IT professional and the organization. This mini-track welcomes research that address the issues above and emerging ones within the IS/IT workforce, talent management, career streams, professional developments, work/family balance of IS professionals, as well as ethical, societal, and legal issues related to managing IT professionals, among others.

Possible Topics:

  • Information systems roles and careers
    • Career streams and professional development of technical managers and staff
    • Preparation and development of non-technical executives for senior IS and technology positions in large enterprises and for IS as a secondary role in SMEs
    • Diversity within the IT profession
    • IS training and global talent management
    • IS professional identity (e.g., the business and tech gap)



Minitrack 3: IS Leadership Development

Mike Taein Eom,

IS Leadership Development is broadly defined to include research on IS leaders such as CIOs and CTOs, including their roles and careers. Though articles on IS Leadership Development abound in the practitioner press, much less attention has been devoted to the topic from an academic perspective. IS Leadership Development sets directions, creates commitment, and adapts the IS unit to fit a changing environment. It is, thus, an enduring concern to IS academics and practitioners alike. It is an issue that should face organizations for many years because leadership has been a persistent concern of all societies and organizations. The mini-track seeks to explore the various dimensions, theoretical bases, and perspectives on IS Leadership Development and to advance the state of scholarship on the issue. Authors are encouraged to submit both conceptual and empirical papers that employ a variety of quantitative and qualitative methodologies. Topics:

CIO and CTO Roles and Careers
• CIO reporting structure
• Strategic positioning within the organization
• Characteristics of a successful leader
• Managing success and failure

Technical Employee Development (i.e. Career Transition)
• Promoting from within the company or hiring from the outside
• Required skills for CIOs and CTOs
• Qualifications for being promoted to CEO
• IS succession planning

Non-Technical Employee Development (i.e. Career Transition for Non-IT Managers)
• Preparation and development of non-technical executives for CIO and CTO positions in large enterprises
• Preparation and development of non-technical executives for CIO and CTO positions for IS as a secondary role in SMEs
• Importance of CIOs to have a “pure” IT background

IT Project Management (SIG ITProjMgmt)

Track Co-Chairs:

  1. (primary): Dawn Owens, Clinical Assistant Professor, The University of Texas at Dallas,
  2. Alanah Mitchell, Associate Professor, Drake University,


Description of Proposed Track:

In today’s highly competitive marketplace, organizations continue to look for ways to make the most of their projects.  Information technology (IT) projects specifically continue to face challenges related to uncertainty and changing technology.  IT projects have become notorious for high failure rates, significant cost and/or budget overruns. Both research and anecdotal evidence suggests that many IT projects struggle to meet functionality and quality targets. Research has identified multiple reasons for these challenges in IT projects, such as: project escalation, poor risk management, failure to manage user expectations, poor software development or project management processes, or inability to learn from past mistakes and successes. The insights gained from research in this area are often highly relevant to practice and can offer new contributions to existing theory.  As a research community, there is still much to be learned and discussed about improving success rates for IT projects.   This track welcomes papers that address a diverse range of topics related to IT project management.

Minitrack 1: Innovation and Project Management

Sumantra Sarkar Sarkar,

Radu Vlas


Early researchers such as Peter Drucker defined innovation as firm’s ultimate raison d’être. Innovation creation is considered to be more the result of a recombination process than of a natural creative process (Fleming and Sorenson 2004). Research in this tradition argues that innovative capabilities are born out of a novel way of combining knowledge (Nelson and Winter 1982) or out of the ability to reconfigure already existing combinations (Henderson and Clark 1990). Overall, the innovation process is difficult, capital intensive, and time consuming. Research acknowledges the criticality of good project management skills in support of technological innovation (Lyytinen and Rose 2003). Artifact innovations (such as Apple iPad, 3D printing, iFit, virtual reality gear) represent the end result of successful projects. It has also been shown that well managed projects foster business innovation (Shenhar and Dvir 2007). In the context of high-tech industries, alliances have been a predominant force driving innovativeness. Partnerships have also been shown to enhance innovative capabilities of organizations through means of resources transfer. With regards to the types of innovation, vast majority of organizations are more likely to sustain incremental (capability-enhancing) rather than radical (capability-destroying) innovations (Anderson and Tushman 1990).

This mini-track seeks high quality research articles (theoretical or empirical) aligning with the objectives of this mini-track that are insightful, coherent and methodically sound. This mini-track is open to various types of research including those that use quantitative, qualitative, and design science approaches.

Topics in this mini-track focus on the exploration of all aspects of managing innovation and projects, including but not limited to:

  • innovation in healthcare
    • security projects and innovation
    • innovation and process improvement projects
    • knowledge transfer innovation projects
    • technology development innovation
    • incremental and radical innovation
    • innovation through alliance formation
    • managing and meeting innovation expectations
    • dissemination of innovative project outcomes

– Anderson P, and Tushman ML (1990) Technological Discontinuities and Dominant Designs: A Cyclical Model of Technological Change. Administrative Science Quarterly (35:4):604-633.
– Fleming L, and Sorenson O (2004) Science as a Map in Technological Search. Strategic Management Journal (25:8-9).
– Henderson RM, and Clark KB (1990) Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms. Administrative Science Quarterly (35:1):9-30.
– Lyytinen K, and Rose GM (2003) The Disruptive Nature of Information Technology Innovations: The Case of Internet Computing in Systems Development Organizations. MIS Quarterly (27:4):557.
– Nelson R, and Winter S (1982). An Evolutionary Theory of Economic Change, Belknap Press of Harvard University Press:: Cambridge, MA.
– Shenhar AJ, and Dvir D (2007). Reinventing Project Management: The Diamond Approach to Successful Growth and Innovation, Harvard Business Review Press.



Minitrack 2: Agile Project Management

Meghann Drury-Grogan,

Mali Senapathi


Agile methodologies are a large part of IT project management. They strive to reduce the cost of change throughout the software development process and rely heavily on teams and teamwork. Therefore, a better understanding of the factors that help teams using agile methodologies drive project success is needed. Further difficulties for organizations relate to sustaining the use of agile methodologies in the long-term and the management of a potentially diverse range of agile projects at the portfolio level. These and related items will be explored in this minitrack.

Agile methodologies strive to reduce the cost of change throughout the software development process and improve development quality and timeliness. Though success stories with the adoption of agile methodologies exist, managers struggle with maintaining agile methodologies in the long-term.

Agile methodologies rely heavily on teams and teamwork. Therefore, management must develop a better understanding of factors that agile teams drive project success. These may include selecting appropriate team personnel; developing effective team communication processes; creating an open work environment; ensuring correct decisions are made; implementing appropriate controls; encouraging continuous customer communication; and establishing evaluation and reward systems for individual and team performance.

A further difficulty is managing a potentially diverse range of agile projects at the portfolio level. Agile project portfolio management provides opportunities that a traditional project portfolio would not allow, such as more transparent metrics, frequent management review meetings, and a quicker readjustment of project priorities and resources.

We are seeking high quality research papers for this track that investigate various aspects of agile project management. Possible topics include, but are not limited to:

  • Agile and adaptive IT project management versus traditional management
    • Agile project portfolio management
    • Best practices in agile project management
    • Challenges implementing and sustaining agile methodologies
    • Communication and interaction on agile teams
    • Controls used in agile teams
    • Decision-making and governance in agile teams
    • Evaluation and reward systems used by agile teams
    • Managing co-located, virtual and/or distributed agile teams
    • Trends in agile project management



Minitrack 3: Project Management Education

Maheshwar Boodraj,


In today’s rapidly changing world, project managers are charged with the challenging task of balancing numerous project constraints while constantly delivering business value to key project stakeholders. One of the best ways in which project managers prepare themselves for this task is by obtaining high-quality project management education. However, the theory and practice of project management education have not always kept pace with the needs of industry. We have, therefore, created this mini-track to engage project management researchers, educators, and practitioners to exchange and discuss novel ideas on project management education. Submissions that address the current state of project management education, highlight emerging topics and trends in this area, provide suggestions for improved teaching and learning, and present interesting teaching cases are welcome. Other submissions related to project management education are also welcome.



Minitrack 4: General Topics in IT Project Management

Gaurav Shekhar,

Deepak Khazanchi

The Minitrack welcomes high-quality conceptual and empirical contributions that attempt to advance theory and application of project management using any research approach – action research, experimental, grounded theory, design science, survey research, theory development, prototyping, methodology development, PM tool development, etc.
All submissions to the minitrack are expected to represent original work that has not already been published in a journal or conference proceedings. If the work has been presented at another conference or is currently under consideration for publication or presentation elsewhere, the authors must disclose this fact.

The Minitrack will feature papers and panel(s) that focus on problems that cut across many traditional IS/T Project Management areas, including, but not limited to, the following topics:

• Theories used in project management
• Virtual and distributed project management
• Patterns of project management
• Agile project management
• Knowledge networks
• Project management methodologies
• Project leadership
• Project quality metrics
• Best practices in project management
• Project management standards
• Project success
• Knowledge sharing and management in IT projects
• Portfolio project management
• Project governance models
• Software and eservices project management
• Project auditing

Organizational Transformation & Information Systems (SIGOSRA)

Track Co-Chairs:

  1. (primary): Frank Ulbrich, University of the Fraser Valley,
  2. Paul Drews, Leuphana University of Lüneburg,
  3. Lauri Wessel, Freie Universität Berlin,


Description of Proposed Track:

By adopting, adapting, or developing Information Systems (IS), organizations and their IS continually undergo a considerable transformation often referred to as “digital transformation”.

As a result, information systems, business models, business processes, and end-user workplaces are perpetually analyzed, rethought, and changed. Nowadays, many systems in organizations are already interconnected to form inter-organizational IS, contributing to a complex IS landscape in current organizations. This renews the importance of analyzing the interplay between IS and organizations from socio-technical and end-user perspectives and the implications of changing IS on end-users and customers, who are increasingly technologically savvy and immersed in this digital transformation.

This year, we invite research papers and real-life teaching cases to be submitted on topics related to organizational transformation and IS, business process management, changing workplaces and IS integration, knowledge management and training, end-user computing, and IT consulting and inter-organizational information systems.

Minitrack 1: Innovation and Business Process Management

Joseph Nwankpa,


Much of today’s innovation comes at the intersection of business practice and technology integration. It demands trans-disciplinary systems approaches that engage end-users, bridge silos, and extend organizational boundaries. Although the literature suggests that workers on the frontlines are often the source of solutions not readily evident at management levels, organizational transformation initiatives often fail to engage them in meaningful ways that capitalize on their insights. Appropriately engaged, end-users can contribute significantly to accurately explaining, documenting, and modelling their understanding of an organization, its business/organizational processes, and relationships with customers, effectively laying the groundwork for innovation partners and business process redesign. Little research is available on the role of end-users, appropriate approaches for engaging them, or the impact on work itself. This mini-track focuses on innovation and business process management to support organizational transformation, with a particular interest in the role of end-users and how to engage them in organizational innovation.


We cordially invite you to submit your research to this mini-track titled Innovation and Business Process Management. The mini-track focuses on innovation and business process management to support organizational transformation, with a particular interest in the role of end-users and how to engage them in organizational innovation, and effective techniques for capturing and modelling business processes from an end-user perspective. All types of empirical and theoretical contributions, including teaching cases, are invited.


Minitrack 2: Organizational Transformation by Scaling and Extending the Use of Agile Methods

Andreas Drechsler,

Bettina Horlach

Many of today’s organizations see agility as a core capability of the digital enterprise. While following agile values, principles and methods in software development projects is by now well established, organisations across all industries increasingly try to harness Agile’s potential in other areas. These areas include (1) scaling agile development to larger settings involving multiple teams and/or projects, (2) managing distributed organizational setups for development, (3) extending the agile values, principles and methods to other functions and departments in the enterprise beyond software development and IT, and (4) establishing inter-organizational setups for agility that include customers, partners or suppliers. These extensions lead to intensive organizational change activities with a high impact on potentially all levels of the organization: individual, team, management and governance. For this minitrack, we seek to attract research contributions that extend existing research by focusing on socio-technical, organizational, managerial and/ or individual challenges of scaling and extending the application of agile values, principles and methods beyond their original scope.

Minitrack 3: Knowledge Management in an Age of Disruptive Technologies and Consumer Engagement

Elizabeth Regan Regan,


This mini-track will focus on the evolving concept of knowledge management across organizations and cultures. Today’s anywhere, anytime work environment is made possible by a wide-range of sophisticated information and communications technologies (ICT). Fast-paced environments demand just-in-time learning and real-time information. Knowledge management, along with a growing array of collaborative tools and social media, has become increasingly mainstream for maintaining a current, competent workforce. Moreover, today’s needs extend beyond organizational boundaries as enterprises reach out to collaborate with network partners and to engage consumers in an age of self-service. Current trends such as big data, analytics, cloud computing, Internet of Things, artificial intelligence (Watson) and augmented reality open new challenges and opportunities for knowledge management. How will these technologies disrupt knowledge management and what are the implications?

This mini-track seeks to create a forum for discussion of the latest trends in knowledge management. Possible topics include: consumer engagement and knowledge management, creating a learning culture, impact of social media, relationship with innovation and transformation, evidence-based decision making, knowledge management as decision support, patient engagement and patient portals, cloud-based knowledge management, or any other topic related to supporting knowledge sharing and learning in the workplace. Exploratory, theoretical, empirical and descriptive (case studies) papers related to knowledge management and the global workforce are invited.



Minitrack 4: Digital transformation with smart services

hang Le Dinh,

Jolita Ralyte,
Elaine Mosconi,


Nowadays, the digital disruption and the fourth industrial revolution change fundamentally the way enterprises do business. Enterprises need to innovate to create unique and exceptional competitive advantages. This mini-track aims at expanding our knowledge regarding the adoption of smart services in today’s business landscape to accelerate the digital transformation. Smart services, which are built based on knowledge-based and intelligent systems and services, have the capacity of self-detecting and self-adaptation to users’ needs without their explicit requests. Big data, business analytics, the Internet of Things and cloud computing provide a huge source of knowledge that allows to determine user contexts and then to enable intelligence capabilities of smart services.

Based on the business perspective, this mini-track provides a forum for exchanging research ideas and best practices related the new business strategies and models, the applications and management of smart services within the context of the digital transformation. We are open to all types of research methods and welcome both theoretical and empirical studies to investigate this research topic such as (but not limited to):

– Theory, approaches and applications for design, development and deployment of knowledge-intensive smart services
– Smart services for industry 4.0
– Enabling smart services with knowledge management
– Predicting user intentions
– Self-detecting, geolocation-based services
– User knowledge management, user context in knowledge-intensive smart services
– Enabling smart services with Big data, Cloud computing and the Internet of Thing
– Smart service evolution and adaptation
– Smart services, smart service systems and value co-creation network
– Information systems for a smart world, smart cities and smart communities


Minitrack 5: Shadow Information Technologies and Practices

Howard Rosenbaum,

Chase McCoy,


The Shadow Information Technologies and Practices mini-track solicits papers that address the socio-technical implications, outcomes, and disruptive nature of shadow IT and associated practices within complex organizations. Shadow IT refers to artifacts used or developed within organizations outside of and without the approval and knowledge of the IT department. Associated practices are those in which actors engage with shadow IT or existing systems in ways that differ from the expected practices. As digital convergence becomes more pervasive, people develop ways to handle the multi-modal communication and information sharing channels that are available to them. Shadow IT and the practices that are involved in implementing, managing, and using them can be an important source of innovation and change. Given the conference theme, New Frontiers in Digital Convergence, we are interested in papers that examine the emergence of shadow IT and practices in response to the introduction of new technologies within organizations.

Suggested Topics

In addition to research aligned with the conference theme we are also interested in high quality empirical and conceptual work that uses social theory to study and understand:

• The dynamics of the emergence of shadow IT
• The range of practices that are developed as people use shadow IT
• The effects of shadow IT and practices on organizational structure and function
• The intended and unintended consequences of the use of shadow IT


Minitrack 6: SIG OSRA General Minitrack

Paul Drews,

Frank Ulbrich

Lauri Wessel

Joao Porto de Albuquerque


SIGOSRA invites research papers and teaching cases to be submitted on topics related to organizational transformation and IS, business process management, changing workplaces and IS integration, knowledge management and training, end-user computing, and IT consulting and inter-organizational information systems. This mini-track brings together research that focuses on organizational transformation but does not fit into any of the other mini-tracks within the SIGOSRA track.

Meta-Research in Information Systems

Track Co-Chairs:


Description of Proposed Track:

Following on the success of this track in 2018, this track serves as the primary point of contribution and subsequent publication of innovative meta-research articles. Meta-research (research on research) is a venerable and valuable research stream within Information Systems. Meta-research is the discussion that goes on between IS scholars on issues surrounding the production of IS research.  It includes such areas as discussions of the structure and development of the field, the core and boundaries of the field, field legitimacy, scholar/department/journal/ country ranking methods, discussions of research culture and practices, methods of evaluation of scholarship, literature reviews and research commentaries.

The purpose of the track includes showcasing unique and leading edge empirical, theoretical, and commentary papers in the area of meta-research. Typically, there has not been a good location for these types of papers within the structure of the usual tracks provided.  This track will provide a welcoming space for such papers. If successful, we look forward to subsequent tracks, workshops, and perhaps even a new SIG.


Minitrack 1: General Topics in IS Meta-Research

Michael Cuellar,

IS Research is a diverse field, whether it be qualitative or quantitative, drawing from many theories, methodologies, and uses in society. Meta-research aims to improve and evaluate research. In this track, we will accept papers that conduct research on understanding or evaluating other IS research. This mini-track will serve as a place where authors can submit their work that may not precisely fit into other meta-research mini-tracks.



Minitrack 2: Literature Reviews in IS

Hirotoshi Takeda,

As the Information Systems (IS) discipline makes intellectual contributions to the academic research field, we need to organize and reflect on this research in an organized fashion. Understanding specific contributions to particular areas of the IS field is an important meta-research exercise.

With all the knowledge that is being created in the IS field, there is a need to synthesize and organize the existing research in IS. Literature reviews play the important role of getting a snap-shot look at what we know, how we know it, and who made the contributions. Literature also play the important role of providing a basis from where we can start and identify areas of research that are in need of our researchers’ attention.

The importance of this activity is seen in the publication of literature review papers in journals. However, traditionally there has been a lack of venue for these papers. This minitrack was proposed to address this need. This minitrack will be the basis for IS researcher to conduct literature review papers and use at the AMCIS conference as a base for feedback and development of the literature review.

The contribution of the papers will not go beyond the literature review. If the papers go beyond and contribute more than a literature review, they should find a different track specific to the novel contribution beyond the literature review.



Minitrack 3: Adoption of novel theories into IS

Michael Cuellar,

Duane Truex

As the Information Systems (IS) discipline as an applied discipline drawing from fields as diverse as engineering, computer science, psychology, sociology and management has historically brought new and novel theories and metatheories into the field from those various disciplines. Understanding how those theories and metatheories have been utilized in which particular areas of the IS field is an important meta-research exercise.

With these novel theories being introduced into Information Systems, it is important to recognize that we need to properly appropriate them into the field. We must first use them appropriately as developed by the source field and then expand and enhance those theories and meta-theories to account for information systems phenomena (Holmström & Truex, 2011).

This mini-track seeks to provide a venue to discuss how novel theories should be introduced and appropriated into the information systems field.

Holmström, J., & Truex, D. (2011). Dropping Your Tools: Exploring When and How Theories Can Serve as Blinders in IS Research. Communications of the AIS, 28(1), article 19, 28 pgs.



Minitrack 4: Social Capital in the IS Community

Michael Cuellar,

Michael Chau

Jennifer Xu

Information Systems (IS) has made significant progress in accumulating social capital, in addition to intellectual capital, as an academic discipline. Such social capital can be evidenced through various forms of connections and collaboration among scholars such as working in the same institution, co-authorship, advisor-student relationship, conference co-organization, committee co-membership, and editorial board co-membership. These social interactions weave scholars into a complex social network in which knowledge is generated, exchanged, and updated. It is important to understand how the social ties are formed and maintained, how social capital influences the creation of knowledge in the field, and the development of the IS discipline in general. This mini-track aims to solicit papers that are related to such topics as social network analysis and visualization of the IS scholar collaboration network, the interplay between social capital and intellectual capital in IS, and the social identify of the IS discipline.

This mini-track aims to solicit papers that are related to some of the following important topics:

Social network analysis on the IS scholar collaboration network;
Measuring social capital in the IS scholar collaboration network;
IS scholar social network visualization;
The relationship between co-authorship and other social ties;
The past, present and future of social capital development in IS;
Identifying sub-communities in the IS discipline;
The social identify of the IS discipline;
The social capital of IS scholars outside the IS community.

National Cultures and IS (SIG Culture)

Track Chairs:

  1. Emmanuel Monod, Shanghai University of International Business and Economics,
  2. Katia Passerini, Saint John University, New York, USA


Description of Track:

This track intends to gather researchers and doctoral students who conduct research and publications related to culture in IS. “Culture in IS” refers to at least 4 meanings: national cultures, corporate culture, cultural industries and “Internet culture”.

  • “National cultures” refers to effect that national, regional or ethnic cultures have on the Internet and online behaviour such as use of social media or buying behaviour on e-commerce sites. Information and communication technologies (ICTs) have provided the infrastructure for multinational businesses, created new cultural connections irrespective of geographic boundaries and distances, and allowed an increasingly mobile global population to be connected to their friends, families, and cultures no matter where they are. The issues surrounding global, international, and cross-cultural issues in Information Systems (IS) attracted much scholarly attention and have been explored under myriad contexts.
  • “Corporate culture” refers to the values and interpretations developed within companies are carried out through mission or vision, and their relations to information systems. For instance, an Enterprise Social Network may be a way to promote a specific idea of a corporate culture, but may also fail because it does not fit with the beliefs or interpretations of the employees. In a less normative meaning, it may also refer to the social capital or the symbolic capital issues within companies.
  • “Internet culture,” is both represented and embodied by the Internet millennial generation and the awareness of how to leverage the Internet and mobile resources.

Minitrack 1: National cultures, e-commerce and m-commerce

Emmanuel Monod,

Xuan Wang


While the size of the e-commerce market in China represents the double of this market in the USA, the e-fast commerce consumption growth percentage in China dominates the growth rate worldwide. What are the cultural dimensions that may contribute to the understanding of a booming of e-commerce in China compared to the western world? Companies attempt to move from B2C “megaphone” to C2B “magnets” or C2C “monitoring” because of the importance of C2C word of mouth (WOM). This C2C effect is especially important that in many social media in China. Alibaba’s platforms dominate respectively 54% and 95% of B2C and C2C e-commerce in China, not likely in western. The consequence is a major shift of CRM to s-CRM. Also, compared the explosion of micro-payments in China such as Alipay, the success apply pay appears to be very limited in the western world. How to understand the cultural dimensions of these phenomena?

Topics of interest include: e-word of mouth in different countries, e-commerce and national cultures, mobile commerce and culture, O2O and culture, micro-payment and culture, as well as social shopping and culture.



Minitrack 2: National cultures and social media

Emmanuel Monod,


Social media use has different facets, motivations or impacts in different countries. This mini-track invites research which highlights the comparison of social media use from different countries (such as Facebook or Twitter in the USA, WeChat or Weibo in China, and WhatsApp in India) regarding the use contexts (workplace vs daily life). Does social media, as a ubiquitous and experiential computing (Yoo, 2015), challenges the traditional role of corporate information systems such as ERP based on representational computing in knowledge sharing within or between the companies (Davison, Ou and Martinson 2014)? Does culture refrain or motivate such transition? For instance, consistent with work life separation in low context culture (Hall 1984), the use of Facebook in companies compared to everyday life is still limited in the USA; in contrast, WeChat or QQ are prevalent in the workplace in China and creating a contextual collapse (Butler and Matook 2015) possibly due to guanxi in Chinese culture (Tsui, 2014).

Topics of interest include: the use of social media for everyday life related to cultural dimension, the contextual collapse between work and everyday life through a cultural analysis, knowledge sharing and social media, the influence of Chinese culture as opposed to western culture in the use of social media, the issue of privacy concern, impact of key opinion leaders and social commerce related to cultural contexts or elements.

This mini-track also invites the discussion on the national differences on various forms of social media, such as live-streaming, online healthcare communities, Open innovation communities, and social commerce, as well as other relevant issues in social media use, such as privacy concern, trust, and online identity.



Minitrack 3: General Topics on SIG Culture

Emmanuel Monod,

jing Li

National use of different technologies, including corporate culture issues. Comparisons different countries and regions regarding the use or the acceptance of different information technologies, but also the common points across these different regions or culture. This mini-track may include either use of criticism of the national theories of culture (Hofstede, Hall, or Trompenaars). They may also explore alternative ways of describing national culture, such as social identity (Straub 1996) or co-evolution (Lewis, 2005). It may also include concepts such as cultural capital or symbolic capital (Adler and Kwon 2001, Nahapiet and Ghoshal 1999).

Topics include regional differences in IS use, cross-cultural differences in IS use, corporate culture and IS use, new concepts of culture and IS such as social identity, social capital, co-evolution. Information systems described in this track may be either on line communities, computer-aided communities of practice, corporate information systems such as ERP or knowledge management systems, inter-organizational systems such as Amadeus in airline industries or Cargo in international trade, social media such as facebook, twitter, wechat , QQ, whatsapp, websites, different kinds of email systems, mobile phone communication, video-conferencing systems such as skype or zoom.

Philosophical Approaches to Information Systems (SIGPHIL)

Track Co-Chairs:

  1. (primary): Elisabeth Joyce, Professor, Edinboro University,
  2. Flávia Maria Santoro, Associate Professor, Federal University of the State of Rio de Janeiro, Brazil,


Description of Proposed Track:

This track proposes to continue and extend the past tracks on philosophical approaches to Information Systems. Interest in this field appears to be growing, as shown by the filled workshop and the two panels at this year’s AMCIS. In addition to the mini-tracks proposed for this year, we would like to organize a panel to consider how social media influences people’s beliefs and behaviors.



Minitrack 1: Foundations of Subfields of IS

Alan Litchfield,


The acknowledgement that theory in Information Systems is fundamental to the field. Theory is foundational to method and praxis in Information Systems research, for example, Gregor (2006) describes five theories for analysis, explanation, prediction, explanation and prescription, design and action. Such theories provide a framework through which IS epistemology is understood and selected. The research fields in Information Systems are founded on theories that have been tested over time. The Foundations mini-track provides the mechanism for disciplinary introspection and assessment thus allowing a field to come to a better understanding of itself and its purpose.

This popular mini-track provides a forum for every subfield in IS to analyze and re-examine its philosophical and ethical foundations of their subfield in light of exciting developments overtaking the IS field. All our research is based on some philosophical foundations whether we acknowledge them or not. This mini-track provides IS subfields cause to pause and reflect whether or not they have successfully contributed to the progress and stewardship of their domain such that the IS field can truly meet the needs of society. We invite papers that discuss philosophical aspects of the IS field from all IS domains, and from all angles and levels of inquiry.

Such an approach became the motivation behind the founding of many disciplines from modern linguistics, modern anthropology to political science, sociology and quantum physics.

Topics relevant to this track include but not limited to:

The philosophical issues in the adoption of emerging and disruptive technologies

Philosophy of Technology

Philosophy of Information

Philosophy of Knowledge Management

Philosophy of Information Security

Foundations of IS Development

Philosophy of Design Science

Philosophy of IS education

Philosophy of human computer interaction

Re-examining “systems” in “information systems”

Re-examining the value of IS research

Rethinking Adoption Research in IS

Philosophy of Accounting Information Systems

Rethinking Decision Support Research

Foundations of Health IT

Body of knowledge of IT Project Management

Rethinking organization science research in IS

Philosophy of Green IT

Philosophy of Social Networks in IS

Philosophy of Cognitive Research in IS

Ethics of IS

Philosophy of ownership, privacy and access

Minitrack 2: Social Media, Psychology and Innovation

Flavia Maria Santoro,

Osden Jokonya

This mini-track intends to be a forum for philosophical, psychological or sociological approaches to the study of tradition and innovation in social media. More and more people engage in diverse Social Media. Our lives seem to be permeated (or even shaped) for actions and information we share in those virtual environments. In this context, many questions still arise and are in the focus for research in the Information Systems field. Do we always play a role in social media? Or is there a possibility of being authentic? While the quest of identity building seems to be so important on social media, are not the phenomena of embodiment and entanglement an evidence of a risk of identity lost? Is the ‘dictature of the they’ also a risk on social media through conformism? How do we establish and manage new relationships within Social Media? Is reputation relevant? How about “truth” and “fake”? On the organizational viewpoint, if building a ‘social capital’ is a key to success, how to combine it with information retention that remains a source of power? How do these questions help to renew the relationship between structure and agency in sociology? How such a relationship helps to understand the identity building? How can we preserve privacy? Is this a real issue? Or should we re-define the notion of privacy/public?

Topics related to (but not exclusively) the following topics are welcomed: identity, roles, subjectivity, inter-subjectivity, privacy, reputation, truth/fake, embodiment, entanglement, power, social capital, and authenticity.


Minitrack 3: New social media and ethics

Izak van Zyl,

New social media offer tools and platforms that enable markedly different ways of group formation and interaction. These tools simplify and improve communication between virtual social communities and allow for the rapid sharing of information. While the varieties of new social media are innumerable, they essentially comprise different forms of social networking, suited for different purposes. Twitter, for example, is a microblogging service that is used to distribute ‘brief’ content – phrases, comments, images, links – in a concise and rapid manner. On Instagram, Vero and Facebook, users and brands curate visual profiles that encourage interaction, sharing, buying and consumption of content. Reddit is a news aggregate website and public discussion forum that invites large-scale political participation. Lesser-known but notorious 4chan is a discussion and image board that facilitates anonymous sharing of content, especially memes.

These are just some examples in an increasingly vast array of new social media fora. Yet despite the communicative and economic possibilities of new social media, a number of ethical questions arise. For example, Twitter privileges discourse that is simple, impulsive, uncivil and even dehumanising (Ott, 2016). Similarly, Instagram promotes forms of self-promotion and -comparison that have exacerbated maladaptive eating and exercise behaviours (Holland & Tiggeman, 2016). Social network sites like Facebook are often used as tools to cyberbully and -victimise (Hood & Duffy, 2018). 4chan has been referred to as the “underbelly of the internet” by some conservative news outlets. While active engagement on social media can be overwhelmingly beneficial, especially economically, it continues to pervade and influence presentations of individual and collective self that are often negative, antagonistic and harmful.

It becomes necessary, therefore, to problematise the ethical conditions and structures through which the production of identity is both framed and interpreted in the complex realms of social media. With these virtual modes of expression has developed the need to investigate the meaning of online social interactions, what their function is within conversations and communities, what their place is within certain internet movements and discourses, and over time, what they can contribute to the understanding of culture, identity and the presentation of self. These forms of interaction show high levels of complexity and offer valuable opportunities to understand how the internet is shaping and being shaped by new kinds and contexts of expression.

This mini-track invites submissions that examine the kinds of ethical considerations and conditions that arise in the proliferation of content via new social media.

Rhetoric, Design, and Social Media in (Dis)Information Processing

Track Co-Chairs:

  1. Vishal Shah, Assistant Professor, Central Michigan University, US,
  2. Carlo Bellini, Associate Professor, Federal University of Paraiba,


Description of Proposed Track:

The Internet is a powerful means for people to share information freely and reliably. This is possible due to the Internet’s technological infrastructure, governance principles, global reach, and Web 2.0 features that enable on-the-scene, real-time, user-generated content. However, governments around the world have been censoring online content or building their own regional Internet infrastructure in order to manipulate information, create particular visions of the information world, and ultimately dominate their people (Naím & Bennett 2015). Governments may also reframe available online information into useful information for their intents.

While governments challenge the world of free information in a systematic fashion and with long-term intents, certain individuals also act alone or in groups to manipulate information with short-term goals based on incidental motivations and convenient opportunities. Interestingly, such opportunities emerge in regions where governments do not censor the flow of information in cyberspace, that is, where information democracy is the norm. In such places, certain individuals may want to cause instant damage to other individuals or institutions, and they find opportunities in distributing false information to a large audience given the Internet’s reach. Perpetrators engage in information frauds even though oftentimes such frauds can be detected with a mere inspection of other relevant sources also available on the Internet. This is the case in a large number of situations, such as when individuals distort a politician’s image, a country’s economic or social indicators, or a company’s effectiveness in customer service. Life expectancy of certain false online information is short, but such falsehoods can exert immediate damage to their targets – and there is virtually no penalty for such crimes since legislations regulating the spread of false information on the Internet is largely missing in the democratic world and across countries.

Though the Internet is commonly recognized as the best tool to promote quality information inasmuch as quality can be asserted by accuracy, completeness, timeliness and source transparency, in fact it has been used also to spread false information. False information/rumors are extremely powerful to ignite the emergence of an anti-information/anti-intellectual society. Particularly dangerous in cyberspace is the use of evidence-based data to craft false arguments, usually by resorting to incomplete data and ingenious views on correlations; malicious use of factual data has been creatively termed “weapons of math destruction” (O’Neil 2016). In other words, factual data may be used to create false information and narratives that linger as well as sow discord in the human mind. The information revolution now needs to survive the information wars and restore credibility before a modern version of the Roman catacombs – such as the Deep Web – is needed for people to share and consume real, useful information safely and accurately.

In this scenario, information processing has become increasingly cognitively demanding as we are confronted with information of mixed quality. We approach information of unknown quality, and it approaches us in everyday contexts especially through our mobile devices and services such as social media. The processing of information stems from the fundamental need to connect and be part of the world around us (Maslow 1971). However, in addition to the aforementioned deliberate ill-uses of information by third parties, information overload is also a serious threat to our capacity to process information and make good decisions based on it (Eppler & Mengis 2004). As a consequence, also at risk is our expectation of being effective in the digital society – i.e., of making use of technology-mediated information vis-à-vis a purpose and in a systemically healthy way (Bellini 2018).

Accordingly, as recent events throughout the world have shown, social media platforms are effective means to promote false narratives that amplify bias and try to influence public opinion. There are 3.2 billion social media users in a population of 7.6 billion individuals, of which 2.7 billion are active through their mobile devices (Kemp 2018). Given the spread of information of mixed quality and the fact that bounded rationality (Simon 1979) is a permanent limitation for us to deal with information overload, the situation is ripe for opportunists to spread false information – aka fake news – in multiple online platforms. The ability of an individual, a group or state agents to use platforms like social media to spread false information has indeed amplified, as evidenced recently in political campaigning and elections (Allcott & Gentzkow 2017; Marchi 2012). As research by Lazer et al. (2018) points out, the global society needs new safeguarding standards and novel frameworks to approach this problem.

Our purpose in this track is to provide a forum for such safeguards. We encourage papers that address the broad area of information spread and technology use, and their effects in biasing personal and/or political decision-making. This track specifically encourages submissions of research exploring innovative ways to identify the mechanisms and causes of spreading false information and ways to deal with these mechanisms in the context of rhetoric, design, and social media. We invite submissions that elaborate causes and impacts of false information such as conceptual and theoretical developments, empirical research findings, case studies, research in progress, methodology papers, and other high-quality contributions. Submissions detailing research on measures (either theoretical measures or behavioral interventions, or the design of novel artifacts) to prevent the spread of false information are also welcome.


Opportunities in Leading Journals (if any):

Promising papers will be fast-tracked to BAR – Brazilian Administration Review upon the authors’ consent. BAR is the international flagship journal of the Brazilian Academy of Management (ANPAD). It is indexed in Scopus.



Minitrack 1: Rhetoric, technology, and disinformation

Vishal Shah,

James Melton


This minitrack seeks to explore the relationship between rhetoric, social media platforms, and disinformation. One of the ways to deal with disinformation and to avoid exacerbating biases is to have a general population trained in rhetoric. Because the discipline of rhetoric studies the effects of persuasion on audiences, it can help make those audiences more aware of mechanisms of spreading disinformation. For example, recent papers studied how to inoculate people against misinformation by asking them to play roles such as “clickbait monger” seeking to get clicks themselves or to act as “conspiracy theorist”, and found that when made aware of the ease that misinformation could be spread, people were more likely to be critical of it in the future (Roozenbeek et al. 2018; van der Linde, et al. 2017). Such interventions demonstrate that rhetorical awareness of mechanisms that enable the spread of disinformation can help combat bias through awareness.

We welcome papers at the intersection of rhetoric, psychology, and information systems that attempt to solve the problem of disinformation from an interdisciplinary standpoint.

Further, we invite papers addressing following topics and beyond:

– Characteristics of potential disinformation/misinformation
– Policy frameworks to combat disinformation/misinformation
– Proactive and reactive disinformation

Roozenbeek, J., & van der Linden, S. (2018). The fake news game: Actively inoculating against the risk of misinformation. Journal of Risk Research, DOI: 10.1080/13669877.2018.1443491

van der Linden, S., Maibach, E., Cook, J., Leiserowitz, A., & Lewandowsky, S. (2017). Inoculating against misinformation. Science 358(6367), 1141-114



Minitrack 2: User Experience (UX), Human-Computer Interaction, and design of (dis)information

Vishal Shah,

Gustav Verhulsdonck

This minitrack seeks papers at the intersection of User Experience (UX) design, Human-Computer Interaction (HCI) and disinformation. Design for user experiences is one way to tackle the problem of disinformation. Today’s technological devices may promote the engagement of a user by designers utilizing deep knowledge of the user’s behavior and psychology (Choi & Kim 2004; Chou & Ting 2003). Persuasive design and design for behavior motivate users to stay longer on a platform by “gaming” their behavior or decisions through the design of an interface (Fogg 2002; Lockton et al. 2010). This can range from simplifying a design with a clear call-to-action so that the user makes a purchase, coax them into staying on the platform, or from deceptive practices where threatening language is used to prevent users from opting in/out of policies (aka “confirmshaming”). Often, design practices can serve to clarify things for the user, but they may also utilize disinformation and serve the underlying economic motive of the platform. What mechanisms can help prevent disinformation from a design point of view? Which design practices should UX designers consider to counter disinformation and develop more transparent, ethical design for users?

We encourage all types of papers dealing with the design of disinformation exploring issues of agency, platforms, and design in light of the challenges of user experience. We look for submission that cover but are not limited to:

– Business models of internet companies and their relation to disinformation/misinformation
– Political and societal impacts of disinformation/misinformation
– Efficacy of measures to counter disinformation/misinformation
– Social bots and spreading of propaganda

Choi, D., & Kim, J. (2004). Why people continue to play online games: In search of critical design factors to increase customer loyalty to online contents. CyberPsychology & Behavior, 7(1), 11-24.

Chou, Y.J., & Ting, C. C. (2003). The role of flow experience in cyber-game addiction. CyberPsychology & Behavior, 6(6), 663-675

Fogg, B.J. (2002). Persuasive technology: Using computers to change what we think and do (interactive technologies). San Francisco, CA: Morgan Kaufmann.

Lockton, D., Harrison, D., & Stanton, N.A. (2010). Design with Intent: 101 Patterns for Influencing Behaviour Through Design v.1.0, Windsor: Equifine



Minitrack 3: Social media and disinformation

Vishal Shah,

Rishikesh Jena

This minitrack seeks papers that elaborate an address the underlying causes of disinformation through technological means. Researchers have identified how false information is spread more quickly, deeper, and further due to human nature accepting rumors more quickly over truthful statements (Vosoughi, Roy & Aral 2018). The use of social technologies, which allow for quick dissemination of information further encourages this dynamic by offering strong user engagement but little to no context to users. A balancing act is required in the use of these technologies between mechanisms for disseminating information while allowing us to check the validity of this information. Technological developments (algorithms, big data, artificial intelligence, Internet of Things and smart technologies) hold the promise of combating misinformation. At the same time, artificial intelligence, big data, and algorithms offer little to no access to information that they make inferences about our online actions that are often used to present advertisements or information to us.

While the impact of disinformation is mostly believed to influence socio-political opinion, however, it is also likely to affect the world of business. For example, troll farms are buying advertising to disseminate information on a scale that can potentially reach millions of users. Additionally, this information can spread within an organization via “Enterprise Social Media” (ESM) (Leonardi, Huysman, & Steinfield, 2013). ESM can spread disinformation within the organization, hence making internal operations of an organization susceptible to disinformation/misinformation. This can become especially problematic if the organization is in the business of information dissemination such as Facebook and Twitter. What mechanisms frameworks are needed to ensure institutions have immunity against “fake news”. Thus, combating disinformation is a dual challenge, as it can impact the supply and demand side of information dissemination business.

We encourage submissions dealing with social media and interaction of “fake news” at an individual level as well as enterprise levels.

In this track, we are therefore looking for research on the diverse causes of misinformation/disinformation in social technologies and a variety of ways that these technologies can help us combat it. We welcome articles that detail how technological enterprises such as Facebook or Twitter as a unit) develop strategies to combat disinformation as well as theoretical frameworks we can draw on to develop such strategies.

Leonardi, P., Huysman, M., & Steinfield, C. (2013); Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations, Journal of Computer-Mediated Communication 19(1), 1–19.

Vosoughi, S., Roy, D., & Aral, S. (2018). The spread of true and false news online. Science 23(59), 1146-1151.

Social Computing

Track Co-Chairs:

  • (primary contact): Nanda Kumar, Associate Professor, Baruch College, City University of New York,
  • Sara Moussawi, Assistant Teaching Professor, Carnegie Mellon University,


Description of Proposed Track:

As the quantity of data captured about and shared by individuals has exploded over the last decade, there has been a resurgence of interest in information technologies – such as social networking platforms, collaborative filtering and reputation management systems – that facilitate social interaction among individuals. With the recognition that Social Computing straddles research at the intersection of social behavior and computing technologies, we would like to encourage papers that approach this topic from a plurality of research methods and perspectives. This track welcomes submissions that explore how these Social Computing technologies have transformed how people work, communicate, and play together.

Minitrack 1: Social Media Analytics

Dorit Nevo,

Saggi Nevo

Yingda Lu

As social media becomes a standard communication and collaboration platform, large amounts of data are generated and publicly available on various platforms such as Twitter, blogs, wikis, reddit and more, as well as internal organizational platforms.

As with other forms of big data a key question to address is how this data can be used to learn about individual and social behaviors, how predictions can be made on various indicators based on social media data, and how can we apply these data to impact platform design and organizational performance. For this mini track on social media analytics we are interested in high quality empirical and conceptual work that addresses these and other related questions.

Suggested topics:

– Sources of data in social media
– Data extraction approaches for social media data
– Methods and applications of text analytics
– Organizational impact of social media analytics
– Applications of social media analytics



Minitrack 2: Decision Making in Online Social Networks: Wisdom and Folly of Crowds

Valeria Sadovykh,

David Sundaram

Gabrielle Peko

Online Social Networks and Communities (OSN) have transformed how we make decisions. Increasing use of the ‘wisdom of crowds’ as a source of information or reference for those seeking advice raises research and practical interest in understanding how OSN influence and change our everyday decision-making (DM).

The challenges that face users of OSN are information overload and a wide range of online information sources that can complicate decision-making and lead to delays. A further problem is that the most referenced decision-making theories, frameworks, models and concepts were developed in the early 20th century when the influence of online collaboration could not be foreseen. Therefore, it is anachronistic to examine contemporary decision-making practice using more than six decades old models

The objective of this minitrack is to understand and build theoretical foundations on how OSN can provide support, influence, manipulate, dehumanize and change decision-making at the individual, corporate, and societal levels.



Minitrack 3: Social Media and Society

Stefan Stieglitz,

Adriana Amaral,

Milad Mirbabaie,


Social media have become an important way for private persons, politicians, media/journalists and organizations to communicate publicly. This offers new potentials for societies (e.g. transparency, consensus building) but also challenges such as misinformation, fake news or manipulation. Hence, there is an urgent need for comprehensive concepts as well as methods which exist independent of particular current platforms and applications. Therefore, in this mini track we are looking for research that investigates the impact of social media on welfare of societies. Moreover, current developments in data science, user behavior, privacy, and trust in the context of society could be considered in articles submitted to the mini track.

In this minitrack we are looking for empirical studies (quantitative and qualitative) as well as conceptual papers and design orientated articles.

Topics include, but are not limited to:

• fandom in social media
• social movements in social media
• crisis situations (and communication) in social media
• political communication in social media
• impact of social media on the welfare of societies
• negative effects: fake news, mis- and disinformation, rumours
• automated accounts/social bots
• social capital and social support
• impact of social media on equality and inequality (e.g. of minorities, genders) within societies



Minitrack 4: Social Media within the Organization

Kevin Craig,

Shadi Shuraida

Social media technologies such as wikis, forums, blogs, podcasts and online social networks have changed the communication landscape into one based on user-generated content. It also changes the expectations placed on employees when they are not in the office. Because it is changing the way that people create, store and share information, social media is a topic of great importance to future IS research.

Currently, social media research has focused on public site activities such as Twitter and Facebook. However, some firms have tried to capitalize on the power of these technologies into their internal networks. Because social media has the potential to change work routines and culture within the organization, industry is interested in the operational and strategic issues involved in its implementation. In this regard, IS research can play a role in building a rich understanding of both the opportunities and challenges presented by social media within the organization. We welcome empirical, theoretical, and conceptual works of any and all methodological approaches.



Minitrack 5: The Dark Side of Social Media

Qin Weng,

Wendy Wang

The widespread adoption of social media is accompanied with arising challenges and problems. While the negative impacts and outcomes of social media have attracted increasing scholarly attention in recent years, the problems and risks in social media use remain profound and therefore call for continued research. This mini-track invites papers that identify and address the dark side of social media, assembling a wide array of studies that examine the aspects of social media that negatively impact people’s personal lives or disrupt the operation of organizations and societies. The goal is to raise awareness of the negative aspects in social media use, and to address the challenges of maintaining a safe and productive environment for social computing.

Empirical, theoretical, or position papers are welcome in this track. Topics of interests include, but are not limited to the following:

  • Privacy concerns and social media
    • Cyber bullying
    • Social media addiction and isolation
    • Social media and safety
    • Impact of social media on physical and mental health
    • Social media and productivity/job performance
    • Effect of social media on education
    • Social media on business communication
    • Impact of social media on democracy
    • Impact of social media on law enforcement
    • Social media and personal relationship
    • Social media and politics
    • Social media, face to face interaction, and personal fulfillment
    • Social media and society
    • Online identity, scam, hoax, and phishing
    • Ethical, legal issues and freedom of speech in social media

Social Inclusion and Socio-Technical Issues (SIGSI)

Track Co-Chairs:

  1. (primary): Hala Annabi, Associate Professor, University of Washington,
  2. Kathy Chudoba, Associate Professor, Utah State University,


Description of Proposed Track:

The Social Inclusion track welcomes relevant theoretical, empirical, and intervention research, in either completed research or emergent research format, that relates to the mission of SIG Social Inclusion (SIGSI). The purpose of SIGSI is to promote research, pedagogy, and outreach on all aspects of social inclusion in the field of InformFation Systems (IS). The goal of such efforts is to stimulate greater diversity of thought and personnel in AIS and the IS field overall, and participation of all AIS members in a more socially-aware and inclusive discipline.

Social inclusion research investigates the part IT plays in enabling or inhibiting individuals and social groups’ participation in the social structures in which they exist and the needs of under-represented producers or consumers of information systems and technology within the IT field. Topics include: the underrepresentation of gender minorities, race, ethnicities, neurodiversity, and abilities in the IS field, intersectionality of identities (such as ethnicity, gender and socio-economic class), socioeconomic divisions that impact access to or use of technology, designing for the differently-abled, the digital divide, underserved groups in the information society, and a range of topics related to human diversity, and the “haves” and “have nots” in the information society.



Minitrack 1: Social Inclusion for IT Workers

Gang Peng,

Ming Fan

One of the main objectives of the track is to investigate the under-represented producers or consumers of information systems and technology within the IT field and stimulate greater diversity of thought and personnel in AIS and the IS field overall. In this proposed mini-track, we focus on various groups of under-represented IT workers and investigate the underlying factors for their under-representation, describe the current status of representation, assess their impact on the IT workforce in general, and explore how to encourage and promote their representation in the IT workforce.

We invite research at both micro and macro levels, and of various research methodologies, including empirical, modelling, case study, conceptual, intervention, or simulation. Issues of interest include but are not limited to the following: 1) female and minority IT workers, such as their access to training and education, job opportunities, work compensation, career trajectory, and how to overcome barriers to encourage female and minority to choose IT career. 2) foreign IT workers, what role they play for local and global economy, and their impact on natives in terms of compensation, employment, and career development, etc. 3) other social-economically disadvantaged IT workers, such as those with disability or limited resources or in developing areas or counties, and how to bring them on board to collaborate with other, 4) What are the policy implications for inclusion or exclusion of under-represented IT workers.



Minitrack 2: General Topics in Social Inclusion

Amy Connolly,

Debra Burleson Burleson

This mini-track welcomes theoretical, empirical, and intervention research, in either completed research or emergent research forum (research-in-progress) format, which relates to the mission of SIG Social Inclusion (SIGSI). SIGSI promotes research, pedagogy, and outreach on all aspects of social inclusion in the field of Information Systems (IS). The goal is to stimulate greater diversity of thought and personnel in AIS and the IS field overall, and participation of all our members in a more socially-aware and inclusive discipline. Social inclusion research includes topics such as the gender gap in the IS field, gender minorities (e.g. LGBTQ community), intersectionality of identities (such as ethnicity, gender and socio-economic class), socioeconomic divisions that impact access to or use of technology, the digital divide, underserved groups in the information society (such as persons with disability), and a range of topics related to human diversity, and the “haves” and “have nots” in the information society.

Topics of interest include, but are not limited to:

* Particular challenges faced by underrepresented groups in the IT workforce (e.g., minorities based on gender, gender identity, race, culture, sexual identity, sexual orientation, disability, socio-economic status)
* Gender and IS use
* The influence of the intersection of race, gender and culture on adoption and use of information and communication technologies (ICT)
* Analysis of the digital divide from a multilayered demographic perspective
* Exploration of socioeconomic divisions that impact access to or use of technology
* Analysis of exclusionary tactics and solutions related to cyberbullying
* Demographic analyses of IT workers and/or the under representation of minority groups in technical work
* How human differences improve or affect the use of or participation with information and communication technologies (ICT) among socially inclusive communities
* Cultural differences in roles, expectations, and stereotypes regarding women’s involvement with information technology in different countries
* Theories and research frameworks for investigating gender and diversity issues in information technology
* Empirical research on gender and diversity in the global information economy
* Methodological challenges of examining cultural influences on gender and IT
* Factors that influences the enrollment and retention of female students in IS/IT majors
* Initiatives and programs that aim at recruiting and retaining women in IS/IT educational pipelines
* The role of information and communication technologies (ICTs) to facilitate mentoring of women and other underrepresented groups in information technology
* Challenges associated with the retention of women in the information technology workforce
* Work-life balance issues for women in the information technology workforce
* Strategies and initiatives to counter the opting-out of women in the information technology fields
* Initiatives and programs to encourage women to seek training and reenter the information technology workforce
* Initiatives to improve women’s participation in information technology that fit with a specific socio-cultural context


Minitrack 3: Social Theory in Information Systems Research (STIR’19)

Howard Rosenbaum,

Pnina Fichman

This year we are proud to celebrate the 23rd consecutive year of the Social Theory in Information Systems Research minitrack. Since 1996, scholars and researchers have presented cutting edge research, using social theory in their work. Please join us in Cancun for this milestone!

STIR’19 solicits papers that use social theory in IS research drawing upon such approaches as sociotechnical theory, critical theory, social informatics, and organizational theory. We are interested in highlighting research that critically examines the constitution of information and communication technologies (ICTs), including multi-modal and seamless combinations of voice, text, images, video, streaming media and other digital channels, and their roles in communities, organizations, and society. We are particularly interested in research that addresses the main theme of the conference “New Frontiers in Digital Convergence.” We seek work that is innovative in terms of multi- and trans-disciplinary uses of social theory and methodologies to study the digital convergence, and work that focuses on the sociotechnical impacts of new and emerging technologies on people in their organizational and social lives across social and technical boundaries. We are interested in questions about how we interact with ICTs in our work and social lives in ways that help and hinder the move towards more useful, productive, and happier lives.

As digital convergence has become more pervasive, research has focused on its technical affordances, such as the ways in which communication and information exchange are mediated by multi-modal and increasingly seamless combinations of voice, text, images, video, streaming media and other digital channels. Of equal interest are the sociotechical implications of the ways in which digital convergence is changing organizational and social life. Issues might include critical examinations of the shifting boundaries between the online and offline worlds, producers and consumers, and people and ICTs. They might also include the social impacts of digital convergence within and between organizations. The STIR minitrack has been exploring new frontiers in information systems research for years and we look forward helping you present your work at the conference.

Suggested Topics

In addition to research aligned with the conference theme we are also interested in high quality empirical and conceptual work that uses social theory to study and understand:

• The implications of social networks for organizations and social groups
• Conceptual and empirical work focusing on the ways ICT can promote or hinder social inclusion
• The relationships between ICTs and people as they participate in online communities and virtual teams
• Online communities of practice, their processes and outcomes
• Unintended consequences of technology implementation and use in organizations and in social life
• Scientific collaboration and scholarly communication as enabled and constrained by ICTs
• The impacts of social computing on our social and work lives

Spanish, Portuguese, and Latin America (LACAIS Chapter)

Track Co-Chairs:

  1. (primary): Aurora Sanchez-Ortiz, Universidad Catolica del Norte,
  2. Valter Moreno, Universidade do Estado do Rio de Janeiro (UERJ),


Description of Proposed Track:

The AMCIS 2019 LACAIS track will encourage researchers to submit their work on critical issues in IT that are specific to the context of Latin American countries. Latin America consists of twenty culturally diverse sovereign states and has a population of more than 640 million people. Portuguese is the official language of Brazil, the biggest country in the region, with one third of the Latin America population, while Spanish is the most spoken language in the other countries.

A recent Nasdaq report refers to Latin America as a “vibrant, emerging technology hub.” For instance, it points out that Brazil is the fifth largest internet and mobile economy in the world, with a consistent 20% annual growth of its e-commerce segment, and a top-five market for Facebook, Google, and Twitter as far as the number of users is concerned. Another report projects a 30.3% CAGR between 2018 and 2023 for the Latin American blockchain technology market and an expected global revenue of USD 0.51 billion by 2023. Independent forecasts also suggest that the general IT services market will grow at a CAGR of 11.55% in the region, between 2014 and 2019.

Paradoxically, Latin America still faces various challenges regarding individuals’ and organization’s access to and use of IT. The effectiveness of IT investments has been hindered by macroenvironmental factors that characterize the region, such as substantial economic and digital inequalities, heterogeneous digital infrastructures, and institutional, political and economic turbulence. Even so, Information Technology is seen as a critical component in the social and economic development of its various countries (e.g., World Economic Forum, 2018).

This track will open a space for researchers and practitioners in Latin America to present high-quality scholarly and applied papers written in Spanish, Portuguese and English. In this way, it aims at fostering the development of fruitful professional relationships, not only among members of the AIS community in Latin American countries, but also between their educational institutions and companies, as a means to create and critically assess IT-related alternatives to address the problems faced by the Latin American governments, organizations, and populations.

All accepted papers in this track will be published in the language they were submitted. Papers in Spanish and Portuguese must include a copy of the title and abstract in English. The presentations can be made in Spanish, Portuguese or English, at the presenters’ discretion.

We invite authors to submit theory-driven complete research and research-in-progress papers, as well as educational cases and descriptions of innovative IT projects, in which the role of the broader institutional and socioeconomic context is clearly and explicitly addressed.

Minitrack 1: IT Governance and the Business Value of IT

Ariel La Paz,

Pietro Cunha Dolci


IT governance is the processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals. It is a way to establish mechanisms that can drive and monitor IT performance as well as the desirable behavior related to IT. The business value of IT (BVIT) is also an important issue for managers today, and it is concerned with the management of risks, optimizing business performance, measuring results and giving answers to questions such as: What is the contribution of IT to the business? Why is IT governance relevant? How can we measure IT performance? and What strategies we can use to mitigate the risks associated with change?

This minitrack has the intention to discuss the relationships among these issues by gathering conceptual, empirical or RIP papers to show how and why the phenomenon occurs on a day-to-day basis regarding structure, processes, strategies, relational mechanisms, and people involved. Some of the topics of interest are:

  • CobiT
  • Enterprise Risk Management
  • The implementation of IT governance
  • Intellectual capital creation
  • IT assurance
  • Outsourcing and offshoring
  • IT governance maturity level
  • Technology partner governance
  • Valuation methods



Minitrack 2: Digital Transformation and Innovation

Claudio Pitassi,

Antonio Augusto Gonçalves,

Digital transformation calls for redefining the economy, labor, democracy, and humanity. IT will impact the major domains of human labor, reorganize supply chains, induce platform economics, and reshape the participation of economic actors in the value chain. Digital knowledge and data supplement capital, labor, and natural resources as primary economic variables. In this context, IT effects may be analyzed at the level of processes and organizations, and involve issues such as traceability, innovation, mobility, automation and redesign of processes, and new IT-enabled business models. This minitrack discusses the relationships among these issues by gathering conceptual and empirical papers to show how and why digital transformation and innovation are taking place in Latin America.

This minitrack encourages authors to submit their work on digital innovation and transformation that explicitly addresses the role played by the Latin American macroenvironment. It welcomes researchers’ and practitioners’ high-quality scholarly and applied papers written in Spanish, Portuguese and English on topics such as:

– the organizational and industry level change processes associated with the development and adoption of new digital technologies;
– the individual, organizational and societal (positive and negative) impacts of digital innovation and transformation;
– the antecedents and critical success factors of innovation processes centered on new digital technologies;
– the relationship between competitiveness, performance and other relevant strategic outcomes and digital transformation and innovation;
– the management of innovation processes in the digitalization of organizations;
– theoretical developments to explain the various aspects of digitalization, digital innovation, and digital transformation processes;
– the role played by different stakeholders in digital transformation and innovation;
– institutional forces and social structures in the digitalization of industries.


Minitrack 3: Collective Intelligence and Knowledge-related Processes

Alexandre Graeml,


Information systems and technology have been extensively applied to support and enhance knowledge-related processes, and collective intelligence in particular. This minitrack welcomes papers that not only discuss such issues but also explicitly address and problematize their embeddedness in the Latin American socioeconomic and historical context.

Topics of interest include:

– knowledge processes, their antecedents, and their effects at the organizational and inter-organizational level of analysis;
– Knowledge Management (KM) applications, models, processes, systems, critical success factors, and impacts;
– Organizational Learning;
– the dynamics, antecedents, and consequences of absorptive capacity;
– communities of practice (CoP);
– the development, processes, antecedents, and impacts associated with collective intelligence;
– social media and digital collaboration;
– crowdsourcing and all other sorts of coordination or cooperation of crowds to perform tasks and activities.



Minitrack 4: IT Cases and Project Management

Cristiane Pedron,


This minitrack welcomes papers and teaching cases that do not fit into the previous minitracks, but critically approach IT and IS issues that are important to the well-being the Latin American people, and the development of the region’s organizations, and governments. Topics of interest include:

– adoption and diffusion of IT;
– analysis and design of IS;
– IT project management;
– Big Data, Data Science, data visualization and related technologies and applications;
– Business Intelligence and Analytics;
– business and economic models of virtual communities in the contexts of social media and virtual worlds;
– Business Process Management and related information technologies;
– e-business and e-commerce;
– enterprise, supply chain management, and global information systems;
– global and cultural issues in IS;
– IS security;
– IS in education;
– IT leadership;
– power and political issues IT-related contexts;
– sociotechnical issues in IS;
– virtual communities and organizations.

All accepted papers in this track will be published in the language they were submitted. Papers in Spanish and Portuguese must include a copy of the title and abstract in English. The presentations can be made in Spanish, Portuguese or English, at the presenters’ discretion.



Minitrack 5: eGovernment and Smart Cities

Marie Anne Macadar,


This mini-track welcomes papers that focus on social and environmental issues related to the use of IT at the society, country, city, organization, group and individual level of analysis in Latin America. It will also consider articles that analyze the smart city concept in the socioeconomic context of Latin America, from different points of view (e.g., social, political, economic, and governmental). Although smart cities are based on information and communication technologies (ICT), people, with their knowledge, habits, experiences, culture, and behavior, remain at the heart of concerns.

The papers submitted to this mini-track should explore topics such as:

• e-government and smart city issues and how they are affecting all levels of society;
• application and implementation of IT by Public Management and NGOs (in democratic practice, participation, transparency);
• provision of e-services to citizens;
• IT issues in the management of public organizations and public policies;
• The social implications of the use of IT by Latin American governments;
• opensource and free software;
• Open Government and open data;
• Emerging technologies in smart communities (big data, artificial intelligence, open data, social media and networks);
• socio-environmental aspects of IT, such as green IT, electronic waste, and energy consumption;
• low carbon economy.

Strategic and Competitive Uses of Information Technology

Track Co-Chairs:

  1. (primary): Jack D. Becker (, ITDS Department, University of North Texas
  2. Daniel Peak (, ITDS Department, University of North Texas


Description of Proposed Track:

With the increasing success of strategic and competitive information systems in generating business value and gaining competitive advantage, businesses are more and more interested in the successful design, development, deployment, and use of these systems. Submissions to the Strategic and Competitive Use of Information Technology (SCUIT) track may include complete papers and research-in-progress, and can be conceptual, theoretical, design, empirical, or case studies.  Any research that focuses on the strategic and competitive use of IT/IS will find a home in this track.

Minitrack 1: IT-Enabled Information Management Capability (IMC)

Bidyut Hazarika,

Mariana Andrade

While Information Technology (IT) is a relevant factor in firm success, firms’ ability to manage information and knowledge is becoming of greater salience in shaping firm performance and innovation. The era of Web 2.0 and the ubiquitous availability of data demand that firms understand IT beyond the technology perspective and view the management of information and knowledge as an opportunity to gain competitive advantage. The strategic use of information has enabled firms such as Amazon, Alibaba, and Facebook to implement new business models, which have deeply impacted the structures of their industries. IT-enabled Information Management Capability (IMC) enables firms to respond to rapidly changing market needs, provides resourceful information for better decision making, facilitates flexibility to fulfill more customers’ needs without incurring extra cost, and provides a technological platform for expanding business.

In the last decades, Information Systems (IS) have become an essential element in firms’ strategy, as managers utilize IT for distinct business purposes. At the same time, organizations must be aware of and open to the influences of IS to benefit from new technologies. The interaction between information technology and organizations is complex and is influenced by many mediating factors, including the organization’s structure, business processes, surrounding environment, and management decisions. Therefore, IS scholars have continued to explore how IT influences firm performance. Despite the significant progress on answering this question, few scholars have joined the conversation of capabilities and have commenced to assess IT as a capability and its influence on firm performance (Chi et al. 2010; Mithas et al. 2011). This mini-track solicits research manuscripts that examine the link between IT-enabled capabilities, firm performance, and innovation. Studies at the firm, individual, team and industry levels are welcomed. Studies submitted to this track should explore how IT-enabled capabilities influence firm performance and innovation and provide a new perspective of the underlying mechanisms through which these capabilities enhance firm performance and innovation.

Minitrack 2: Strategic Impact of IT Operations Management

Naoum Jamous,


The rapid increase of the IT usage in todays’ organizations generates the current complex, heterogeneous, and dynamic IT infrastructure that supports companies’ business processes. This creates new challenges on different levels. IT Operation Management covers all the planning, conception, controlling, and observation of routine IT jobs to guarantee the flawless functioning of the organization’s IT Landscape and the operational environments that support operation processes and value creation in an organization. IT managers are asked to ensure that the overall services are delivered faster, with better quality, and preferably cheaper! Internally, the IT infrastructure must run efficiently and effectively. All of this should be aligned with the overall strategy and goals of the organization.

This mini-track solicits research that examines this crucial equation and proposes new solutions for the current challenges facing ITOM researchers and practitioners (e.g., standardization, agility, industrialization, and sustainability).



Minitrack 3: IT Governance and Business-IT Alignment

Lazar Rusu,

Wim Van Grembergen

Steven De Haes

In many organizations, information technology (IT) is crucial for the running and growth of the businesses that calls for a specific focus on IT governance or enterprise governance of IT. Enterprise governance of IT is defined to be “an integral part of corporate governance, exercised by the Board, overseeing the definition and implementation of processes, structures and relational mechanism in the organization that enable both business and IT people to execute their responsibilities in support of business/IT alignment and the creation of business value from IT-enabled business investments” (De Haes and Van Grembergen, 2015, p.2). But to generate value from IT a company needs to have implemented an effective IT governance in place which is “an actively designed set of IT governance mechanisms” that supports “organization’s mission, strategy, values, norms and culture” (Weill and Ross, 2004, p.2-3). In their research Schlosser et al. (2015, p.129) have identified some specific effective IT governance mechanisms like “top management support for business-IT collaboration and IT representation on the executive board” as key to social business-IT alignment at the operational level. According to De Haes and Van Grembergen (2015) the ultimate outcome of IT governance is business-IT alignment that is defined as “the fit and integration among business strategy, IT strategy, business structures and IT structures” (De Haes and Van Grembergen, 2015, p.4). Concerning the relation between IT governance and business-IT alignment Schlosser et al. (2015, p.126) have found that IT governance mechanisms like “top management support of business-IT collaboration, IT representation on the executive board, and joint IS training” to have the “strongest relationships with business performance” that is explained by a significant degree of two dimensions of social business-IT alignment. The importance of research in business-IT alignment has been mentioned by many researchers. Chan and Reich (2007) have found that organizations that succeed to align their business and IT strategies will outperform those who have not done it. While, Luftman et al. (2017) have found that business-IT alignment has a significant impact on firm performance. In opinion of Leonard and Seddon (2012) there are two motivators of why business-IT alignment continues to be important for organizations. The first one is concerning the strategic benefits brought by business-IT alignment and the second one is related to the fact that IS managers consider business-IT alignment to be a key issue for their organizations (Leonard and Seddon, 2012). In support why business-IT alignment is still a top management concern for executives in organizations around the world are also the findings of the annual study of IT key issues and trends done by Society for Information Management in 2017 (Kappelman et al., 2018).

As we noticed the research in IT governance and business-IT alignment has been explored for different motivates that are still important for understanding the contribution of these studies to the research in this area but also how can these studies could be used by practitioners. In this minitrack we are looking to receive papers that reports innovative research studies and new insights into the theories, models and practices in research of IT governance and business-IT alignment.

The proposed mintrack in IT governance and business-IT alignment is fitting with the track on Strategic and Competitive Uses of Information Technology in which IT governance and business-IT alignment are playing an important contribution in generating value from IT investments and improvement of business performance. Moreover in opinion of Weill and Ross (2004, p.2) “Top-performing enterprises succeed where other fail by implementing effective IT governance to support their strategies“ and in the enterprises with an effective IT governance “IT can factor significantly into competitive strategy” Weill and Ross (2004, p.3). The proposed topics of this minitrack have been covered till now in top conferences in information systems like ECIS (2016-2018) and HICSS (2002-2018) including in journal publications like International Journal of IT/Business Alignment and Governance (IJITBAG). Therefore we believe that the proposed minitrack in IT governance and business-IT alignment will be an appropriate forum for presenting research studies related to Strategic and Competitive Uses of Information Technology.

We are welcoming the submission of full research papers and research in progress papers that could be conceptual, theoretical or empirical papers using a variety of research methodologies. Topics of interest include, but are not limited to the following:

• IT governance structures, processes and relational mechanisms
• IT governance roles of the board and executive management
• Business-IT relationships and business-IT alignment
• Organizational culture influence on IT governance and business-IT alignment
• Organizational structure influence on IT governance and business-IT alignment
• IT governance and business performance
• IT leadership role in business-IT alignment
• IT governance and business-IT alignment for digital transformation
• IT governance implementation and its impact on business-IT alignment
• Theoretical models for studying IT governance and business-IT alignment
• Practices and cases on IT governance and business-IT alignment

The best papers in this minitrack will be invited for fast track publication in International Journal of IT/Business Alignment and Governance (IJITBAG).

Chan, Y. E., and Reich, B. H. (2007) IT alignment: what have we learned? Journal of Information Technology, 22(4), 297-315.
De Haes, S., and Van Grembergen, W. (2015) Enterprise Governance of Information Technology: Achieving Alignment and Value, Featuring COBIT 5, 2nd ed., Springer International Publishing Switzerland.
Kappelman, L., Johnson, V., Maurer, C., McLean, E., Torres, R., Alsius, D., and Nguyen, Q., (2018) The 2017 SIM IT Issues and Trends Study, MIS Quarterly Executive, 17(1), 53-88.
Leonard, J., and Seddon, P. (2012) A Meta-model of Alignment, Communications of the Association for Information Systems, Vol. 31, Article 11, 230-259.
Luftman, J., Lyytinen, K., and Zvi, T. B. (2017) Enhancing the measurement of information technology (IT) business alignment and its influence on company performance, Journal of Information Technology, 32(1), 26-46.
Schlosser, F., Beimborn, D., Weitzel, T., and Wagner, H-T. (2015) Achieving social alignment between business and IT – an empirical evaluation of the efficacy of IT governance mechanisms, Journal of Information Technology, 30(2), 119-135.
Weill, P., and Ross, J.W. (2004) IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Harvard Business School Press, Boston, MA, USA.


Minitrack 4: Impact of IT Productivity on Firm Value

Gang Peng,

David Zhang,

Broadly speaking, IT productivity refers to IT’s tangible or intangible contribution to output. In comparison, firm value is defined as value created for the firms, such as better financial performance, improved product quality, or customer satisfaction. Although IT productivity and firm value are closely related, IT productivity does not automatically translate into firm value since their drivers are different and they require different theoretical perspectives. This proposed mini-track invites research on IT productivity and its contribution to firm value at both micro and macro levels. We welcome various research methodologies, including empirical, modelling, case study, conceptual, or simulation. Issues of interest include but are not limited to:

  • Critical input factors for productivity such as IT investment, human labor, and organizational practice
  • Configuration, substitutability, and complementarity of IT input with other input factors in affecting productivity
  • Comparative IT productivity analysis at different levels such as individual, firm, industry, and country
  • Longitudinal analysis of IT productivity
  • Direct and indirect IT productivity
  • Impact of different types of IT input on productivity, such as hardware, software, and communication technologies
  • Strategies to improve IT productivity
  • Innovative methods/metrics in estimating IT productivity
  • Mechanisms through which IT productivity contributes to firm value
  • Various moderating and mediating factors on the relationship between IT productivity and firm value
  • Other fundamental issues related to IT productivity and how it affects firm value


Minitrack 5: Renewed Focus on Strategic IT Service Management (ITSM) Deliverables

Ahmad Alibabaei,, Shahid Beheshti University of Medical Sciences

Reza Vaezi,, Kennesaw State University

Peyman Badakhshan,, University of Liechtenstein

ITSM is a customer-focused approach to delivering IT in the contemporary corporation. ITSM can strengthen customer relationships, enhance customer understanding of the services provided, and consistently deliver customer value. Although ITSM is not new (its roots go back the Information Technology Infrastructure Library [ITIL] in the 1980s), it is regaining importance as CIOs struggle to increase the relevance of IT to both its internal and external customers. ITSM-oriented leaders generally employ a framework that defines the relationships of IT technical resources to the services demanded by their users as well as defines the actual business services that they provide. Rigorously employed service terminology (ITIL, Version 3) clarifies the service to both the customer and the service provider, delineating service offerings, service features, providers, limitations, exclusions, eligibility, duration, cost, and service levels. This mini-track also focuses on theoretical approaches to providing strategic IT services, alignment of IT service deliverables with the corporate strategic plan, and best practices.


Minitrack 6: Strategic Impact of Digitized Products

Katja Bley,

Maria Fay

The phenomenon of digital transformation of business models, processes, and products has been keeping companies and economies in a constant transition over the last years. In the course of this rapid internal and external transformation, digitized products and services are becoming increasingly important to achieve competitive advantage. A combination of physical products with hardware and software components allows for a new level of control over those products, and for further actions which in turn form the foundation for new digital services. Although this development is at its hype, highly relevant and future-oriented, individual scientific tendencies in the field are only slowly being explored. There is a strong need for additional research investigating what strategic impact digitized products and services firms have on businesses, how to achieve and maximize it, and finally how to uncover opportunities as well as challenges offered by digitized products and services.

The minitrack focuses on complete papers and research-in-progress which can be conceptual, theoretical, design, empirical or case studies and investigate issues such as (but not limited to):

– Competitive benefits of big data analysis, smart products, and services
– The shift of value from physical artifacts to smart products
– Issues around IoT, CPS and their implementation in smart products and services
– Strategic business model transformation (service or product oriented)
– Digital innovation and achievement of competitive advantage
– Identification of strategic impact of digitizing products and services
– Challenges/Opportunities/Critical Success Factors


Minitrack 7: Strategic Implications of Artificial Intelligence

Russell Torres,

Anna Sidorova,

While the building blocks of modern artificial intelligence (AI) have been in place for decades, advances in computing power combined with new AI techniques and large volumes of business data have put AI within reach for the modern organization. Given the flexibility and power of AI to facilitate and/or automate decision making, AI is poised to dramatically alter business strategy. Importantly, adoption and commitment to AI as a strategic resource varies widely among organizations, exposing its potential as a marketplace differentiator. Organizations that can effectively deal with the issues inherent in the use of AI, including codified biases, hidden inaccuracies, and ethical concerns among others, may be able to reap significant strategic rewards. Papers in this mini-track would investigate the impact of AI on business strategy, competitiveness, organizational success, and profitability.

Minitrack 8: IT Governance and Enterprise Architecture

Edimara Luciano,

Matthias Goeken

The minitrack is dedicated to IT governance and Enterprise Architecture, two topics closely related. IT Governance is a way to establish mechanisms that can drive and monitor IT performance as well as the desirable behavior related to IT. IT decisions have an impact in the whole organizational environment. IT Governance has no unique prescription; it is a set of processes to each organization because of the organizational context and intrinsic factors such as culture, values and goals. Therefore, IT Governance must be from the organization and to the organization, without a restrictive view that it refers exclusively to IT.

Enterprise Architecture (EA) is an approach to document, model, and design an organization. Hence, EA management is essential to ensure that processes, applications, information, and other artifacts are aligned with the enterprise goals and objectives, to support performance, risk, compliance, and security management. Since both are pointing in a similar direction, we assume that IT governance can use EA management to leverage alignment of business and IT on the one hand and strategy, processes, and infrastructure on the other and, in doing so, they facilitate the design of a sustainable and effective organization. Considering that, IT Governance and Enterprise Architecture are fundamental to increase the strategic use of information technology in a competitive way.

This minitrack has the intention to examine the topics IT governance and Enterprise Architecture individually as well as their interconnectedness. We invite conceptual, empirical, full and RIP papers to show how and why certain phenomenon occurs and how and how governance can be designed in terms of structure, processes, relational mechanisms, strategies, and people involved, such as the subjects cited below:

  • IT governance models, including the results of adoption of different models in organizations;
    • Relationship among IT governance and enterprise architecture, strategic alignment, corporate governance and the comprehension of the organizational necessities;
    • Relationship between IT governance and risk management, IT outsourcing and information security;
    • Studies focused on either normative or behavioral approach of IT governance;
    • IT governance in either private or public organizations;
    • Interorganizational IT governance adoption;
    • Cultural aspects and their relationships with IT governance practices or mechanisms;
    • IT governance practices effectiveness;
    • IT strategy and the impact on IT governance and enterprise architecture;
    • IT governance mechanisms for digital transformation;
    • The role of stakeholders, shareholders and CIOs in the process of IT governance practices adoption;
    • The use of good practices and frameworks like COBIT, ITIL, ISO 38.000, TOGAF in an integrated view with IT governance concepts;
    • Relationship among IT governance and other initiatives, like electronic government and organizational behavior;
    • Theories to understand the IT governance and the Enterprise Architecture phenomenon in organizations;
    • Case studies which help to understand current practices in companies governing their IT;
    • New methods, practices, models and approaches in the realm of IT governance and Enterprise Architecture.

    The minitrack will discuss the state of the art of methodological support, current practices, and related topics with a holistic focus and will debate new approaches to support IT governance and Enterprise Architecture. In addition it is intended to analyse the new challenges and empirical findings concerning the mentioned topics.


Minitrack 9: Impact of IT on Strategic Innovation & Competitive Advantage

Jiban Khuntia,

Abhishek Kathuria

Terence Saldanha

Information Systems (IS) are a competitive imperative in the digital economy of the 21st century. A number of studies in the IS literature have focused on the impact of information systems on firm performance and competitive advantage (e.g., Melville et al. 2004). The role of innovative organizational strategies as a key driver of competitive advantage is well established in the strategic management literature. In comparison, the role of Information Technology (IT) in facilitating strategic innovation, through which performance gains are realized, is a relatively under-explored area in the existing IS literature.

IT is emerging as a vital element in enabling innovations in strategy, business models and management practice. Several examples affirm the importance of exploring the impact of IT on strategic innovation. For example, IT has enabled new business models for firms such as Amazon, Netflix, Uber and Airbnb. IT has facilitated service-oriented innovations in communication services, such as providing audio, video, interactive and social modes of communication through mobile Apps and other tools such as WeChat and WhatsApp. IT has enabled the emergence and sustained success of new business models based around the sharing economy and crowdsourcing (e.g., Agarwal et al. 2010; Rai and Sambamurthy 2006). .IT has facilitated new innovations in digitized access and delivery of services and goods. Furthermore, IT has enabled information access and exchange in several sectors, including health care, education and travel. Likewise, IT can also facilitate new product and service development via its capabilities to enhance knowledge creation (e.g., Kleis et al. 2012). These business model innovations, IT-enabled service-oriented innovations, digitized product and process innovations and associated information capabilities are the result of strategic innovation at the firm level. Thus, IT enabled strategies have emerged as a business imperative to foster innovation and competitive strategy in recent times.

Despite the developments in practice around the role of IT in enabling several forms of innovation and innovative strategies, literature examining the role of information systems in this process is sparse. This mini-track solicits studies that examine the nuances associated with leveraging information technology for strategic innovation. Although the focus is on studies at the firm level, studies at the individual, team, group, or industry levels are also welcome. The main focus of the studies would be to explore how IT enables any or several innovative strategies for firm performance. This mini-track serves as a venue for a wide range of research methodologies, including empirical, case study, conceptual and simulation research. Topics of interest include, but are not limited to:

  • How IT-enabled strategies lead to firm performance.
    ● How IT strategy and firm strategy interact to result in value creation for firms.
    ● Different facets of IT-enabled innovative strategies: IT-enabled service innovation, IT-enabled business innovation, IT-enabled business model innovation, and IT-enabled co-innovation.
    ● Role of IT to manage, augment, or shape innovation.
    ● Role of IT in new product development and process innovation.

    1. Agarwal, R., Gao, G., DesRoches, C., and Jha, A.K. 2010. “Research Commentary–the Digital Transformation of Healthcare: Current Status and the Road Ahead,” Information Systems Research (21:4), pp 796-809.
    2. Kleis, L., P. Chwelos, R. Ramirez, and I. Cockburn. “Information Technology and Intangible Output: The Impact of IT Investment on Innovation Productivity,” Information Systems Research, (23:1), 2012, pp. 42-59.
    3. Melville, N., Kraemer, K., and Gurbaxani, V. 2004. “Information Technology and Organizational Performance : An Integrative Model of IT Business Value,” MIS Quarterly (28), pp 283-322.
    4. Rai, A., and Sambamurthy, V. 2006. “Editorial Notes–the Growth of Interest in Services Management: Opportunities for Information Systems Scholars,” Information Systems Research (17:4), pp 327-331.


Minitrack 10: Strategic Implications of Blockchain, Bitcoin, and the Internet of Things

Jack Becker,

Dan J Kim

It is widely speculated that the Blockchain distributed data architecture will be important with wide ranging applications. The Blockchain structure takes advantage of cryptography, redundancy, and self-validation to create an amazingly robust, secure, and potentially anonymous distributed data structure. The security of the Blockchain structure has been proven in the extreme environment of cryptocurrency, where Blockchain is the basis of bitcoin. While Bitcoin has become a legitimate currency accepted in thousands of stores, its true test of data security is that it has been accepted in some of the least reputable transactions in the world. Bitcoin is sometimes called a “trustless” technology, not because it is trustworthy, but because it reduces or eliminates the need for parties to trust each other and the need for banks, governments, or other 3rd parties to verify data and transactions.

The ability to have absolute confidence in data and transactions without a centralized clearinghouse can radically affect accounting, auditing, risk management, information systems, banking, financial services, national sovereignty, currency markets, supply chains, marketing, privacy and may form the backbone for the much heralded “internet of things (IoT).” Many of future IoT applications will depend on the level of trust between devices and people. Papers in this mini-track would investigate the role of blockchain as an enabling technology for financial transactions, cryptocurrencies, and the proliferation of the Internet of Things.


Minitrack 11: General: All Other Strategic Uses of IT/IS Topics

Jack Becker,


Studies related to the strategic and competitive uses of IT and IS that are not easily classified into one of the above mini-tracks will find a potential home here. This mini-track welcomes both theoretical and practice-oriented studies at the firm, individual, team, group, or industry level. This general category mini-track serves as a venue for the widest possible range of research methodologies, including empirical, case study, conceptual, and/or simulation models.



Minitrack 12: Strategic IT Risk Management in Organizations

Parand Mansouri Rad,

Laura Trevino Trevino

Businesses around the world are increasingly concerned with the strategic aspects of risks beyond those related to security. Given the advent of new technologies that are dependent on an interconnected global cyberspace, these risks, such as WikiLeaks, are no longer geographically contained. The possibility that events will interfere with the achievement of a firm’s objectives demands appropriate risk management, which encompasses the assessment of financial and operational exposure, data integrity, and data access as well as the development of containment strategies. Information security management systems (ISMS) aim to provide an organization with a coherent set of policies, processes, and systems to manage information asset risks, thereby ensuring acceptable levels of information security risk. This mini-track solicits research that explores diverse phenomena in connection with ISMS, including their economic and organizational impact and security effectiveness.


Minitrack 13: Strategic Uses of IT in the Social Sector

Roderick L. Lee,

Rhoda Joseph,

The social sector is a critical component of the social, economic, and political fabric of society. Organizations in this space exist to create social value by providing essential programs and services that improve the quality of life in communities by addressing complex social challenges (i.e., education, healthcare, poverty, employment, hunger, cultural divides, etc.).

There is significant potential to examine and improve how organizations in the social sector plan, design, and implement technologies in order to improve operations, delivery and impact of programs and services, and the quality of life in communities. As such, this mini-track solicits completed and research-in-progress papers addressing Information Technology (IT) challenges in the social sector. Papers can be conceptual, theoretical, design, empirical, or case studies.

Topics of interest include, but are not limited to:

  • Design and implementation of emerging technologies to support the social mission
    • Design of design high-quality digital beneficiary, volunteer, and donor experiences
    • Information-technology alignment
    • IT-enabled agility
    • IT sourcing strategies
    • Disruptive impacts of IT in the community benefit sector
    • E-fundraising and mobile commerce strategies
    • Strategic use of Facebook, Twitter, Instagram etc.
    • Strategic use of Facebook Live-Athons, and digital celebrity advocacy
    • Organizational inertia and individual resistance to IT-enabled change
    • IT security and risk management strategies
    • IT governance or policy issues
    • Data management and data analytics
    • Evaluation and assessment of IT impact on key performance indicators (KPIs).

Systems Analysis and Design (SIGSAND)

Track Co-Chairs:

  1. (primary): Padmal Vitharana (Syracuse University),
  2. Arturo Castellanos (Baruch College),
  3. Jon W. Beard (Iowa State University),


Description of Proposed Track:

Systems analysis involves examining business problems (opportunities) and identifying possible solutions, whereas systems design includes the identification, specification, and implementation of an information technology solution.  The combined field of Systems Analysis and Design (SAND) deals with all issues related to the development of systems and, as such, is of central importance to the Information Systems discipline, including understanding how businesses can create value with new digital technologies.  The SIGSAND track provides a forum for discussing research related to systems development tools, methodologies and other activities throughout the systems development life cycle (SDLC). This includes requirements determination, modeling techniques and languages, agile systems development practices, empirical evaluation of analysis and design methods, user involvement in systems development, open source development, design of systems architecture, and other technical and organizational issues in systems development.  Topics include, but are not limited to, the following:

  • Systems Analysis and Design: Methodologies and Processes
    Systems Analysis and Design:  Modeling Methods, Techniques, and Languages
    •   Systems Analysis and Design:  Requirements Elicitation, Modeling, and Validation
    •   Analysis and Design for Service-Oriented Enterprises
  • Microservice-based Development
  • Contemporary Issues in Agile Development
    Strategic Software Management:  Issues, Experiences, and Theory
    •   Technical and Managerial Issues in Open Source Development
    •   User Participation in Information Systems Development
    •   Impact of Systems Analysis and Design on IS use (e.g., adoption, information quality)
    •   Application of SAND concepts and principles beyond IS development (e.g., in data analytics)
  • New and Emerging SAND Tools and Approaches

Minitrack 1: Modeling Languages, Methodologies, Methods, Techniques, and Tools

John Erickson,

Keng Siau

Xin Tan

Dominik Bork

This minitrack recognizes the important role modeling languages, methodologies, methods, techniques, and tools play in the systems development process as well as a continuing thematic relevance to systems developers, modelers, and theorists. The minitrack highlights the ongoing growth and creativity in this field. Having been a successful AMCIS and SIGSAND component since 2003, the minitrack provides a forum for researchers, educators, and practitioners working in the areas of systems analysis and design, design science, method engineering, and modeling language development, use, modification, and assessment. This minitrack also serves as an outlet for studies in theory development, design science, and behavioral science. An objective is to work toward a more standardized set of concepts which would in turn benefit researchers, educators, and practitioners in this field. Besides considering standards and standardization, this minitrack is also interested in recent developments in domain-specific conceptual modeling and openness to all aspects touching modeling (e.g., open tools, open model corpora, open modeling communities). We welcome both technical and empirical pieces, and are open to all research methods (e.g., survey, experimentation, case studies, action research, etc.).

The Modeling Languages, Methodologies, Methods, Techniques, and Tools minitrack welcomes AMCIS category papers in the following areas:

Systems analysis and design
Design science
Method engineering
Modeling language development, use, modification, and assessment.

The minitrack also serves as an outlet for studies in:
Theory development
Design science
Behavioral science.

The minitrack is also interested in recent developments in:
Domain-specific conceptual modeling
All aspects touching modeling (e.g., open tools, open model corpora, open modeling communities).

We welcome both technical and empirical pieces, and are open to all research methods (e.g., survey, experimentation, case studies, action research, etc.).


Minitrack 2: SA&D Processes in a Digital Convergence Era

Solomon Antony,

Akhilesh Bajaj

Dinesh Batra

The objective of this mini-track is to bring together work on various organizational processes during the analysis, design and development phases of systems that incorporate digital convergence. These include, but are not limited to, digital convergence in SA&D processes, work process analysis, distributed teams, global aspects of team collaboration, the balance between process and agile approaches, and innovations in software development processes. Researchers can present the technical, empirical, cognitive, pedagogical, theoretical, and applied aspects of processes related to Systems Analysis and Design, highlighting the continuing fundamental position of systems analysis and design in the IS discipline. Papers may cover topics including exploration and exploitation in software development, issues in managing globally distributed projects, and improving project management practices to address success dimensions such as scope, schedule, costs, and quality as well as co-creation of value for the customer.

Suggested topics include but are not limited to:

• Digital convergence and SA&D processes
• Processes of Economic Analysis of IS Development
• Requirements Determination Processes in SA&D
• Cognitive Issues in SA&D
• Work Processes in SA&D
• Harmonizing processes with agility in SA&D
• Teams and Teamwork in SA&D
• Software and Component Reuse and Development
• Organizational Implementation Issues concerning Business Information Systems


Minitrack 3: Innovative Methods and Continuous Development

Mali Senapathi,

Diane Strode

In order to develop and deliver high-quality products to their customers, software organizations are adopting innovative methods (Kanban, Lean) and Continuous Development processes such continuous delivery, continuous deployment, and microservices to support an agile software development lifecycle. For example, the DevOps (Development + Operations) phenomenon emerged to address the disconnection between development and operations functions that can occur in large organizations particularly when they adopt agile software development lifecycles.

The choice of these innovative development methods and approaches have a high impact on the planning, development, operations, and delivery of systems. They can also influence the structure or culture of organizations as common organizational processes and development activities have to be adapted to ensure Continuous Development.

Therefore, a better understanding of the factors that influence the effective implementation of these innovative methods is needed. We need empirical evidence of achieving (or not) the intended goals and outcomes on all of the topics that fall under the umbrella of “Continuous Development”. These and other related topics will be explored in this minitrack.

We are seeking high-quality research papers for this track that investigate various aspects of contemporary innovative development methods (Lean, Kanban) and Continuous development. Possible topics include, but are not limited to:

  • Continuous improvement with Lean and Kanban
    • Continuous Development processes (continuous delivery, continuous release and deployment, continuous measurement and improvement)
    • Automation (build and test automation, deployment automation, monitoring automation, infrastructure automation)
    • Effective practices in Continuous Development
    • Challenges implementing Continuous Development processes and activities
    • Cultural enablers of DevOps (shared goals and understanding, continuous experimentation and learning, shared values, respect and trust, and collective ownership)
    • Organisational issues for Continuous development
    • DevOps in large enterprises
    • Industrial experience with Continuous development
    • Teaching DevOps and Continuous Development


Minitrack 4: Contemporary issues in Agile Development

Venugopal Balijepally,

Sridhar Nerur

Agile methodologies have seen increased acceptance among software developers. This brings to the fore a number of research issues—adoption and/or adaptation of agile methods, agile project management, social aspects of agile development, distributed agile development, scalability of agile methodologies, and enterprise agility, to name but a few. The incorporation of myriad practices, particularly those advocated by lean principles, has only rendered the term “agility” more nebulous. Prospective research topics include lean and agile practices and their synergies/differences, and the role of agile/lean principles in facilitating flexible enterprise architectures. Considering the rapid growth of agile development practices, the Project Management Institute (PMI) recently introduced a new certification program focused on agile project management. This is expected to further consolidate and spread the use of agile development. Finally, although agile methodology appears to be a natural fit for Business Analytics projects, which are inherently iterative and exploratory, there is not much empirical research on their efficacy on such projects.

This mini-track will provide a forum for researchers to address fundamental issues regarding agile development practices as well as contemporary topics raised by its widespread acceptance and use.

Suggested Topics:

• Agile project management versus traditional project management
• Agile methods in Business Analytics/Dashboarding applications
• Knowledge Management in agile development
• “Agile methods in theory” versus “agile methods in practice”
• Decision-making and governance issues in agile development
• Self-organizing principles and practices of agile teams
• Integrating human-computer interaction (HCI) concepts with agile development
• Economics of agile development
• Role of agile methods in large-scale, mission critical systems
• Scalability of agile projects
• Agile development in regulated environments
• Distributed agile development – challenges, risks, and opportunities
• Lean practices in agile development
• Synergies/differences between lean principles and agility
• Ability of agile practices to deal with project disruptions
• Theoretical foundations of agile methodologies
• Agile in Open Source Software (OSS) development
• Devops and agility

Virtual Communities and Collaboration (VCC)

Track Co-Chairs (include name, title, university, and email):

  1. (primary): Fiona Fui-Hoon Nah, Professor, Missouri University of Science and Technology,
  2. Gert-Jan de Vreede, Interim Dean, University of South Florida Sarasota-Manatee,
  3. Shu Schiller, Professor, Wright State University,


Description of Proposed Track:

The goal of the Virtual Communities and Collaboration track is to disseminate research and extend our knowledge and understanding of virtual communities and collaboration. Collaboration is a fundamental part of organizations and organizational partnerships. Following a continuing trend toward globalization, virtual communities and collaboration are an increasingly important part of organizations. Virtual communities are collective groups of individuals who utilize computer-mediated environments to interact and pursue mutual goals. They can be found in virtual worlds, social media and crowdsourcing sites, among others. Organizations and teams can use computer-mediated environments to improve their processes and outcomes, yet collaboration technologies do not foster value-creation by themselves. Researchers and practitioners need to address behavioral, social, cognitive, and technical issues. Research areas range from design issues in collaboration systems, sense of community and engagement in virtual communities, to impact of virtual communities and collaboration in domains as diverse as business, education, and government. This track aims to solicit contributions from a range of epistemological and methodological perspectives to extend our understanding of virtual communities and collaboration to enhance the theoretical foundation for research, share important empirical findings related to these venues, and provide guidance to practitioners. Topics of interest include, but are not limited to:

  • The design, development, deployment, use, and evaluation of virtual communities in business and educational settings
  • Individual and group behaviors in virtual communities and collaboration
  • Collaboration among and interplay between virtual communities, and the impact of these environments on participants and communities
  • Individual and group behaviors, processes, and governance mechanisms in virtual communities and collaboration
  • The role of individual attitudes and characteristics on behaviors, processes and outcomes in virtual communities and collaboration
  • Ethics, privacy, security, and trust issues in virtual communities and collaboration
  • Intra- and inter-organizational communication and collaboration and cultural issues in virtual communities associated with social media, crowdsourcing and virtual worlds
  • Business and economic models of virtual communities associated with crowdsourcing, social media, and virtual worlds
  • Power and political issues related to individual, group, organizational, and societal behaviors in virtual communities and collaborations
  • Organizational and societal impacts of social networking in virtual communities and collaboration
  • Applications of virtual communities and collaboration in different social/cultural settings and business domains
  • Novel and innovative applications of virtual communities and collaboration
  • Social analytics and big data analytics of virtual communities and collaboration
  • Business implications of virtual reality and augmented reality
  • Methodological and measurement advances in virtual communities and collaboration

Minitrack 1: Fake News, Rumors and Other Unintended Consequences of Engagement in Virtual Communities

Vikas Jain,

Vishal Midha

Virtual communities enabled by social media are providing new opportunities for people to engage with each other. Such engagements span across personal, political, social, or economic spheres. Recently, such engagements have been exploited to spread fake news, rumors, biased reporting, or for promoting unsupported viewpoints. Some other unintended effects include cyberbullying, suppression of alternate viewpoints, or promotion of narratives disconnected from facts. These reflect unintended consequences of engagement in virtual communities that have the potential to significantly influence the discourse of social, political, moral, or economic debate. It cannot be denied that virtual communities hold a lot of potential for beneficial and positive engagement among the community members but there is a need to examine some of these unintended consequences prevalent in virtual communities. The objective of this mini-track is to provide a forum for discussion and presentation of original research highlighting some of these unintended consequences and subsequent challenges/or solutions to deal with them. We seek papers that address nature of unintended consequence of engagements in virtual communities from a theoretical, conceptual, or empirical perspective. Both quantitative and qualitative studies are welcome.

In alignment with the New Frontiers in Digital Covergence theme of AMCIS 2019, we are pleased to invite submission of completed research papers and research-in-progress papers for the mini-track: Fake News, Rumors, and Other Unintended Consequences of Engagement in Virtual Communities. This mini-track is under the Virtual Communities and Collaboration track
This mini-track aims to increase our understanding and awareness of the unintended consequences of people’s engagement to virtual communities as facilitated through social media. While virtual communities are primarily purposed to foster collaboration among individuals with shared purpose, interest and goals, recent engagements in these communities have been exploited to facilitate behaviors that potentially bring about disruptive social, political, moral and even economic unintended outcomes. Spreading of fake news and rumors, and promotion of groundless opinions to gain some political advantage are examples of such unintended consequential behaviors. We welcome both quantitative and qualitative studies that explicate the theoretical, conceptual and empirical nature of similar unintended consequences of virtual communities. In addition, papers that model and analyze impacts, spread and drivers of factors across similar topic areas are welcome.

The papers in this mini-track could include, but not limited, to the following areas:

  • Cyberbullying, cyber-aggression, and unwanted contact
    • Harassment, intimidation and stalking
    • Damaged reputation due to rumors or gossips
    • Online deception
    • Sex and violence
    • Inadvertent disclosure of private information
    • Changes to relationships between public and private sphere
    • Suppression of alternate viewpoints
    • Promotion of narratives disconnected from facts
    • Data mining in virtual communities for malicious intent
    • Use of personal data by third-parties, hacking and identify theft


Minitrack 2: Social and Business Value of Virtual Communities

Subhasish Dasgupta,

Shivraj Kanungo,

The interactive web environment of virtual communities is generating noteworthy interest among individuals and businesses alike. Some of the virtual communities provide an outlet for individuals to express themselves and develop a feeling of belongingness while some other provide a platform to share useful information on products, services, or current topics of interest. While virtual communities have matured over time, it is still not clear how virtual communities can be used in different contexts. It cannot be denied that virtual communities hold a lot of potential, there is a need to examine the kind of social and business opportunities being enabled by virtual communities, the challenges virtual communities are facing today, and the opportunities they promise for the future. The objective of this mini-track is to provide a forum for discussion and presentation of original research, highlighting value and opportunities associated with virtual communities. We seek papers that address value proposition of virtual communities from a theoretical, conceptual, or empirical perspective. Both quantitative and qualitative studies on virtual communities are welcome.

We seek papers that address value proposition of virtual communities from a theoretical, conceptual, or empirical perspective. Both quantitative and qualitative studies on virtual communities are welcome.

Topics that are of interest to this mini-track include, but are not limited to:

  • Best practices for fostering virtual communities
    • Designing virtual communities for social value such as formal and informal learning, socializing, communicating, or other purposes
    • Improving business value of virtual communities
    • Virtual community collaborations and benefits to individuals
    • Impact of national cultures and virtual communities cultures on social capital
    • Value in adoption of virtual communities
    • Measurement frameworks for value of virtual communities
    • Cultural impacts and consequences of virtual communities
    • Fun and entertainment value of virtual communities
    • Success stories about use of virtual communities
    • Business and commerce opportunities in virtual communities
    • Case studies documenting impact of virtual communities



Minitrack 3: Behavioral and Design Issues in Virtual Communities

Xusen Cheng,

Xiangbin Yan

A lot of research in the information systems discipline comprised of two paradigms: the behavioral-science paradigm and the design-science paradigm. In virtual communities, human and organizations make use of the technology. Based on theories, the implications of technology were investigated in the behavioral stream. While the process of constructing and evaluating innovative IT artifacts enable design-science researchers to understand the problem addressed by the artifact and the feasibility of their approach to its solution. Behavioral and design science paradigm serve as a complete research cycle in IS research. Therefore, mixed research regarding to behavioral and design science issues is interesting to better understand business problems, online organizational work, evaluations approaches in virtual communities. We aim to welcome research from behavioral issues, design issues or a mixed stream of both to make theoretical contribution and practical implication in the area of virtual communities.


Minitrack 4: Virtual Communities and Social Media in Health Care

Brenda Eschenbrenner,

Xiaofeng Chen,

Virtual environments provide new platforms for individuals to acquire and share information regarding health concerns. Virtual communities can provide an additional means for patients to provide support to one another facing similar health issues. Healthcare providers are utilizing virtual environments to connect with patients and consult with other providers, while healthcare organizations are creating new ways to manage and improve healthcare operations. Virtual environments present new channels to educate the public on various topics such as healthcare crises or managing chronic diseases. It also provides opportunities to garner information from individuals to identify emerging issues, such as flu epidemics. However, concerns also arise with leveraging virtual environments for healthcare-related purposes, such as patient privacy and information accuracy.

Hence, this minitrack seeks to explore the opportunities as well as the issues associated with virtual communities and social media in health care. We encourage paper submissions that study the development, use, and assessment of virtual communities and social media in healthcare, which can be from a variety of perspectives (e.g., patient, healthcare provider, and healthcare organization). We welcome papers that study the application of virtual communities and social media in this context as well as challenge such applications. This minitrack is open to both theoretical and empirical studies, and is open to all research methods (e.g., survey, field study, case study, experimentation).

Potential topics may include (but are not limited to):

§ Development of frameworks for evaluating virtual communities and social media in healthcare
§ Theoretical models describing the development, use, and assessment of virtual communities and social media in healthcare
§ Research on novel, innovative uses of virtual technologies and data analytics for healthcare communities and social media
§ Examinations of implementations, adoptions, and outcomes of virtual communities and social media in healthcare along with factors influencing these activities
§ Meta-analyses and meta-syntheses of research and the implications for virtual communities and social media in healthcare
§ Issues, limitations, and barriers surrounding virtual communities and social media in healthcare



Minitrack 5: Social Shopping: The Good the Bad and the Ugly

Gabrielle Peko,

David Sundaram

Valeria Aleksandra Sadovykh

Decision making (DM) is a something we all do daily. Many of us have encountered struggles when making shopping decisions, having many questions in mind and often seeking answers via various channels. Almost every one of us uses the internet for information, opinions, and discussions to support shopping decisions. How shopping DM is conducted through collaboration in online social networks (OSN) has not been explored sufficiently in research. Although the usage of OSN is growing rapidly, there is a poor understanding of how OSNs can provide support, influence and manipulate purchase decisions in general. The objective of this mini-track is to obtain insights and develop theoretical understanding on topics and issues related to the influence of OSN on consumption orientated shopping decisions. We seek conceptual, theoretical, and empirical papers that enrich our understanding of OSN and how they support collaboration and influence shopping decisions.

Topics of interest include but are not limited to:

Group shopping sites
Shopping communities
Shopping Marketplaces
Shared Shopping
Social Shopping Extensions
Social Shopping Incentives
Social Shopping Tools and Technologies
Recommendation engines
Influence and persuasion
Fraud and deception
Decision making processes using Shopping Social Networks
Social networks and e-commerce decision-support systems.
Compulsive shopping
Social shopping peer pressure



Minitrack 6: Value Appropriation and Creation in Platform-Mediated Collaborative Environments

Chee-Wee Tan,

Eric Lim

Yijing Li Li

Virtual communities are reshaping the way we communicate and collaborate with one another, shifting us from spatial- and temporal-confined interactions towards fluid peer-to-peer marketplaces and other firm-market hybrids. The platform-mediated collaboration paradigm has sprung up to facilitate both individuals and/or organizations in pooling resources for the pursuit of mutual goals. For instance, we crowdfund innovation from Kickstarter, staff projects through Amazon’s Mechanical Turk, incubate products from open-source designs acquired through micro-manufacturers like FirstBuild, organize virtual meetings using WebEx, and work with team members via Asana. As virtual communities redefine the boundaries and structures of human collaborations, comprehending human behaviors in digital environments and deriving design considerations for digital services that optimize collaborative processes is imperative for realizing collaboration in the virtual space.

This mini-track embraces both retrospective and progressive views on behavioral and design issues related to virtual collaborative platforms. Particularly, we are interested in research that unravels the interplay of human behaviors and virtual collaborative platforms at the individual, group, organization, and societal levels as well as the intersection across levels. Contributions to this mini-track should expand our knowledge on how technologies govern and shape human behaviors in virtual communities as well as how such technology-mediated human behaviors, in turn, inform the design of virtual collaborative platforms. We welcome both theoretical and empirical contributions that explore how digital services can be designed to appropriate and create value in platform-mediated collaborative environments, especially those that subscribe to inter-disciplinary perspectives and/or adopt mixed methods.

Topics of interest include but are not limited to:

  • Influence of individual and collective behaviors on the design and usage of virtual collaborative platforms
  • Influence of virtual collaborative platforms on individual behaviors, group dynamics, as well as organizational norms and policies
  • Influence of political and socio-economic factors on human behaviors associated with virtual collaboration
  • Patterns of human/human-machine interactions and how digital services can be leveraged to support such interactions
  • Role of individual behaviors in shaping collective outcome on virtual collaborative platforms
  • Data-driven design of virtual collaborative platforms
  • Design of business processes and workflow in virtual collaborations
  • Design of communication interfaces and digital assistants on virtual collaborative platforms
  • Design of recommendation systems on virtual collaborative platforms
  • Design of reputation systems on virtual collaborative platforms
  • Design of assessment tools on collaborative outcome and individuals’ contributions on virtual collaborative platforms
  • Design modalities, principles, and processes for virtual collaborative platforms
  • Evaluation of system design for virtual collaborative platforms

Mini-track Contributions:

The virtual community is rapidly shaping up to be a revolutionary interworking phenomenon by disrupting conventional channels of human interaction. Consequently, an in-depth appreciation of the interactions among individuals, groups, and organizations in virtual communities as well as the interplay of human behaviors and virtual collaborative platforms constitutes an increasingly important area of research in information systems. The ‘Value Appropriation and Creation in Platform-Mediated Collaborative Environments’ mini-track thereby contributes to the ‘Virtual Communities and Collaboration’ track by providing a forum for the exchange of research ideas and business practices on both behavioral and design research associated with virtual communities. It aims to expand our knowledge on the interplay between digital services and human behaviors in virtual collaborative environments, which in turn contributes to the purposeful and targeted design of platforms for supporting virtual collaborative practices.